SYLVIA NGENY
ICT Officer | Cybersecurity Specialist
Nairobi
Summary
ICT Officer with experience in cybersecurity, ERP support (Microsoft Dynamics), systems administration, network security, user access management and ICT governance. Skilled in business systems support, security audits, troubleshooting, reporting and implementing technology solutions that improve operational efficiency and ensure data integrity. Eager to leverage analytical and technical expertise to support enterprise business systems and contribute to continuous process improvement.
Overview
2
2
Languages
3
3
Certifications
4
4
years of professional experience
Work History
ICT OFFICER
KENYA SUGAR BOARD
02.2025 - Current
- Monitor and analyze network security using Fortinet Fortigate firewall
- Generate and review firewall logs to detect and respond to potential threats
- Manage endpoint protection using Bitdefender Antivirus
- Identify and escalate security incidents based on log analysis and alerts
- Support system security by performing routine checks and updates
- Support Microsoft Dynamics ERP by assisting users, resolving system issues and maintaining system availability.
- Develop and generate operational reports to support business decision-making and management reporting.
- Work closely with business users to gather system requirements and recommend process improvements.
- Collaborate with infrastructure, cybersecurity and business teams to improve system performance, reliability and security.
ICT Intern
Communications Authority of Kenya
01.2024 - 01.2025
- Assisted in troubleshooting the organization's internal network systems and resolving connectivity issues to ensure smooth communication.
- Assisted in the installation and configuration of software applications used by the Authority's staff ensuring that all systems operated efficiently and securely.
- Offered technical support to the staff by addressing and resolving various IT-related issues, including hardware malfunctions and user account management contributing to improved productivity.
- Participated in monitoring the organization’s cybersecurity measures by identifying potential security threats and implementing preventive measures.
- Participated in the creation and maintenance of technical documentation, including user manuals, IT policies, and system operation guides, to support the efficient use and management of the Authority's ICT resources.
Cyber Security (National KE-CIRT) Intern
Communications Authority of Kenya
09.2023 - 12.2023
- Assisted in security monitoring by monitoring security alerts and helping to identify potential security incidents in the organizations network and systems.
- Conducted vulnerability assessment on the organizations applications, networks and infrastructure to identify potential weaknesses.
- Analyzed security data and logs to identify patterns or Indicators of Compromise(IOC)
- Conducted Cyber Security Research and staying up to date with the latest cybersecurity threats, attacks techniques and security technologies.
- Maintained detailed documentation of security process, procedures and findings.
- Deployed and managed security tools such as honeypots, firewalls, anti-virus software, intrusion detection tools and intrusion prevention tools.
- Assisted in creating and delivering security awareness training for employees so as to promote a security conscious culture.
Investigations and Compliance Officer
National Cohesion and Integration Commission (NCIC)
09.2022 - 09.2023
- Implemented comprehensive social media monitoring strategies using tools such as Crowd Tangle and Meltwater to track and analyze brand presence, online reputation, and industry trends.
- Proficiently developed and delivered comprehensive forensic reports encompassing detailed findings, analysis, and recommendations.
- Collected and analyzed data using Gephi tool. Gathered relevant datasets from various sources and imported them into Gephi for analysis. Applied data mining techniques to identify patterns, relationships, and trends within the data.
- Performed data analysis using Python programming language to derive valuable insights and drive informed decision-making.
- Adhered to industry best practices and legal requirements to ensure the accuracy and validity of forensic reports.
ICT Attaché
National Cohesion and Integration Commission (NCIC)
06.2022 - 08.2022
- Expertly troubleshooted and resolved complex software and hardware issues, ensuring seamless functionality and optimal performance.
- Successfully resolved connectivity issues and optimized network performance by effectively configuring routing protocols, spanning tree protocols, and Quality of Service (QoS) settings.
- Monitored website performance, identified issues, and promptly resolved them to ensure uninterrupted availability and fast loading times.
- Conducted risk assessments and vulnerability scans to identify and mitigate potential security risks in ICT infrastructure.
- Proficiently generated comprehensive ICT reports to communicate technical information, analysis, and recommendations to stakeholders.
- Utilized network monitoring tools to proactively identify and diagnose network problems, such as connectivity issues, latency, or packet loss.
- Diagnosed and resolved hardware and software issues related to peripherals, including connectivity problems, print quality issues, and driver conflicts.
- Responded promptly to user queries and problems, offering guidance, troubleshooting, and resolution through various channels such as email, phone, or ticketing systems.
Education
Bachelors Degree - Information Security and Forensics Science
KCA University
01-2022
Security Analyst - Security Analyst
USIU (Cyber Shujaa)
Nairobi 04.2001 -
Skills
- Forensic Analysis
- Risk Management
- Threat Intelligence
- Compliance and Regulatory Standards
- Interpersonal Skills
Affiliations
Member of Women in Safety Excellence- A women in security association with members from the private and public security sectors, inspired to bridge the gap in the representation of women in safety and security in Kenya.
Certification
Centum Learning Google Digital Skills
Interests
User Experience Design, Listening to Research Podcast
Timeline
ICT OFFICER
KENYA SUGAR BOARD
02.2025 - Current
ICT Intern
Communications Authority of Kenya
01.2024 - 01.2025
Cyber Security (National KE-CIRT) Intern
Communications Authority of Kenya
09.2023 - 12.2023
Investigations and Compliance Officer
National Cohesion and Integration Commission (NCIC)
09.2022 - 09.2023
ICT Attaché
National Cohesion and Integration Commission (NCIC)
06.2022 - 08.2022
Security Analyst - Security Analyst
USIU (Cyber Shujaa)
04.2001 -
Bachelors Degree - Information Security and Forensics Science
KCA University
Leadership
- 2018 - 2022- Class representative at KCA University
- 2019-2020- Delegate member at KCA University.
FAVORITE READS
- The Secret of Cybersecurity by Scott Augenbaum