Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Mwenesi

Sylvia Mwenesi

Nairobi,Nairobi

Summary

Dynamic and results-oriented professional with a proven track record at Marex Services, where I enhanced customer satisfaction and increased sales through exceptional communication and problem-solving skills. Specialized in building strong customer relationships and providing informed product recommendations, demonstrating both hard and soft skills essential for high-stress environments.

Overview

2
2
Languages

Work History

Domate

General Marchandise

Sales Assistant

Marex Services
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Education

Primary Level - KCPE

Mukuyu Primary School
Migori County
11.1992

Primary Level - KCPE

Mukuyu Primary School
Migori County

Certificate In Food And Beverage - Hositality

Kenya Polytechnic
Nairobi

High School Diploma - KCSE

Langata High School
Nairobi
11.1996

Skills

Problem-Solving

Timeline

Domate

General Marchandise

Sales Assistant

Marex Services

Primary Level - KCPE

Mukuyu Primary School

Primary Level - KCPE

Mukuyu Primary School

Certificate In Food And Beverage - Hositality

Kenya Polytechnic

High School Diploma - KCSE

Langata High School

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Sylvia Mwenesi