SYLVESTER MWANGANGI

As the Chief Business Officer (CBO) at ED Partners Africa Limited, I play the pivotal role of driving the organization's business strategy, operations & management of channels, and overall growth of the enterprise. This includes:

a. Strategic Planning and Execution: Development and implementation of the country’s business strategies to achieve the institution's financial goals as envisaged in the 5-year strategic 10X growth plans.

b. C-Suite management & governance responsibility- I sit at critical leadership and governance committees including the EXCO committee and various management committees. In addition, I sit in various board level committees i.e Advisory, Credit & Risk, Technology & ICT & Social Impact.

c. Business Development: I lead the business development vertical which entails balance sheet growth, budgeting and fiscal health of the business, Income and revenue streams management, physical expansion of the institution's market presence and customer base and fostering relationships with key stakeholders, including clients, partners, and investors.

d. Product development and marketing & customer experience: I spearhead this function to ensure research backed development of financial solutions based on evolving customer needs. This entails innovation and technology aided practices, leveraging on data analytics to drive decisions.

e. Social Impact oversight- I lead the impact vertical ensuring proper measurement of business impact, fund raising for technical assistance and grants for special projects.

f. Team Leadership- I am responsible for over 50 staff working directly in the key verticals I lead, bringing leadership, mentorship and proper performance management practices to ensure delivery of business objectives.

a. As the country Head of Sales and Distribution, I spearheaded development of the Letshego Kenya Limited's financial solutions and channels for consumers, providing strategic management of the franchise and was responsible for promoting and driving innovation.

b. I offered leadership to the multi-functional team across the country embracing an agile culture of delivery for maximum output

c. Through effective management of the key balance sheet & P&L lines, I oversaw reduction of Cost-to-Income ratio from 62% to 50%, through sales and portfolio quality, Trippled the bottom-line for the franchise, grew the shareholder value by registering growth in ROE from 8%(2018) to 33%(2021)

d. Through employment of improved variable pay recruitment models, the cost of acquisition for business segment dropped to 5%

e. Through agility methodologies, I build a successful resource base of over 220, in 29 branches across 22 counties and improved the resource productivity to 80% from 35% in 2018

f. In collaboration with the organizational training goals- rallied the team to up skill through taking up courses from world class accredited institutions

g. Grew Enterprise Active Customers(EAC) to 279,000 from 13,000 in 6 months(POST-COVID), through adoption of digital on-boarding channels

h. Championed paper less origination process cutting down stationery and courier costs by 50%

i. Championed the establishment and growth of the Letshego Digital Lending platform, a game changing product with over 100,000 customer growth & over Kes 500M growth in 2 months

a. As the head of business operations this role entailed end to end management of business operations, championing financial inclusion, blending MSME and Micro Finance customers and creating financial solutions for specific segments i.e Education, Agriculture and Real estate.

b. I drove the country agenda dovetailing the Letshego groups corporate strategic plan which entailed growing Kenya to be the hub for MSME lending

c. Responsible for steering growth and financial inclusion across the Letshego Kenya Limited footprint

d. Re-establishing the Letshego Brand by aligning the products bouquet to relevant 'market-ready' products

e. Innovation for process improvement and enhanced efficiency- Reduction of the overall cost of acquisition to 5%

f. Growth of the client base and establishment of strategic business partnerships for growth.

g. Responsible for the digital channels, products, marketing and customer experience for the franchise.

a. Business Growth and Development with key interest in SME business, Corporate and retail Businesses for 11 Branches within Nairobi with a cumulative balance sheet of Circa Kes.6Billion

b. People management: managing a total workforce of 102 through 11 branch unit managers for delivery

c. Risk management-Ensuring that the operational and credit risk position of the bank is well mitigated to avert losses

d. Brand enhancement through marketing activities on specific strategic business lines

e. Participating in budget creation process and actualizing this through people productivity managementt.

• Business Growth and Development in Micro Finance, Retail, MSE and Corporate markets
• Credit facility appraisal/screening, analysis and management of Bank Assets, liabilities and Portfolio At Risk(Post Disbursement Management)
• Recruitment of New clients and relationship management
• Branch Banking Operations, Processes & Procedures development and management
• On boarding of new customers for assets and liabilities growth
• People and risk management for the branches.

• Business Growth and Development
• Portfolio Quality management
• People management.

• Developed and implemented performance standards and procedural changes to drive productivity and quality
• Managed and evaluated workflow and productivity, making changes where necessary
• Championed operational efficiency at various branches.