Sylvester Muoki Joseph
Nairobi
Summary
Seasoned IT leader with 20+ years of experience driving digital transformation, enterprise infrastructure modernization, cybersecurity governance, SAP and ERP implementations, business process automation, and data analytics across automotive and multinational environments. Proven record of aligning technology strategies with business goals, reducing operational costs, and leading high-performing IT teams. Certified in cybersecurity, audit, data privacy, and infrastructure with deep experience in emerging technologies, cloud platforms, and enterprise IT services management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Head of IT
Isuzu East Africa
01.2017 - Current
- Develop and execute IT and digital strategy aligned with corporate objectives.
- Lead and mentor a high-performing IT team while ensuring resource adequacy.
- Oversee IT risk management, cybersecurity, and compliance.
- Manage enterprise IT projects and ensure timely delivery.
- Identify business needs and implement relevant technology solutions.
- Manage IT budgets and optimize financial performance.
- Govern IT infrastructure, systems security, and disaster recovery readiness.
- Lead vendor management, procurement, and contract negotiations.
- Provide end-user support and uphold service-level agreements.
- Track IT performance metrics and present reports to stakeholders.
- Recommend and implement emerging technologies and best practices.
- Developed the organization's Medium Term Plan for IT and Digital Transformation.
- CIO100 Top 100 Award winner for emerging technology deployment.
- Led 100% migration from SAP R3 to SAP ECC6 within budget and timelines.
- Implemented O365 infrastructure, reducing IT TCO by 70%.
- Delivered 50+ business process automations on SharePoint.
- Implemented a custom loyalty program increasing lubes sales by 50% and market share by 40%.
- Deployed Tableau infrastructure for enterprise analytics.
- Oversaw campus-wide network modernization.
- Implemented Salesforce CRM, Contact Center, and Case Management.
- Deployed production control and smart factory systems.
- Executed server virtualization to reduce hardware cost.
- Implemented Checkpoint Next-Gen Firewall ecosystem.
- Introduced e-Commerce for service parts sales.
- Implemented telematics for enhanced customer experience and revenue.
IT Manager
General Motors East Africa (GMEA)
01.2016 - 12.2017
- Led and managed the IT department including staffing, training, and performance management.
- Executed IT policies, risk mitigation, and continuity plans.
- Oversaw IT projects, system upgrades, and infrastructure modernization.
- Collaborated with business units to deliver value-driven IT solutions.
- Managed IT budgets and enhanced operational efficiency.
- Provided technical support and ensured SLA adherence.
- Managed vendors and negotiated competitive contracts.
- Stayed updated on industry trends and recommended new technologies.
- Successfully led 100% IT infrastructure transition from GM to Isuzu East Africa.
Manager, Information Security & Risk Management
General Motors Africa & Middle East
01.2014 - 12.2017
- Identified and mitigated security risks across enterprise systems.
- Implemented protective controls, tools, and risk mitigation strategies.
- Monitored security posture and responded to threats.
- Ensured compliance with corporate security standards.
- Trained employees on security awareness.
- Led deployment of 100% GM SOX and supported SAP implementation across the region.
IT Security & Risk Lead
General Motors Sub-Saharan Africa
01.2010 - 12.2014
- Developed and enforced IT security policies and controls.
- Conducted regular risk assessments and mitigation planning.
- Monitored security logs, incidents, and intrusion detection.
- Integrated security into system design and deployment.
- Delivered cybersecurity training programs.
Senior Systems Administrator
General Motors East Africa
01.2005 - 12.2010
- Administered systems, networks, and IT equipment.
- Monitored performance and resolved technical issues.
- Managed user accounts and access rights.
- Conducted system backups and disaster recovery planning.
- Performed patch management and updates.
- Maintained system documentation.
- Provided user support and troubleshooting.
ICT Manager
Adventist Relief Agencies (ADRA) Somalia
01.2004 - 12.2005
Systems Administrator
Mission Aviation Fellowship (MAF) Europe
01.2003 - 12.2004
Technical Support Engineer
Nairobi Net Online
01.2002 - 12.2003
Education
MBA - Management Information Systems
B.Sc - Information Sciences (IT)
Digital Transformation & Organizational Leadership - undefined
Skills
- IT Strategy and Leadership
- Digital Transformation
- Enterprise Resource Planning (SAP)
- Business Process Automation
- Cybersecurity & IT Risk Management
- IT Services & Operations Management
- Network Infrastructure
- Data Analytics & Visualization
- Business Continuity & Disaster Recovery
- Vendor & Budget Management (P&L)
- AI, Machine Learning, IoT
- IT Quality Assurance
- Stakeholder & Community Engagement
- Team Leadership & Coaching
- Policy Development & Compliance
Certification
- Certified Data Privacy Solutions Engineer (CDPSE)
- Certified Information Systems Auditor (CISA)
- Certified Information Systems Security Professional (CISSP)
- Cisco Certified Network Associate (CCNA)
- ITIL V3 Foundation
- SAP Access Control (Ongoing)
Affiliations
- ISACA International - Platinum Member
- ISACA Kenya - Platinum Member
Community And Social Responsibilities
- Chairman, Board of Governors, Masinga Technical and Vocational College (TVET), 2025-01-01, Present
- Chairman, Board of Management, St. Josephine Bakhita High School, 2022-01-01, Present
- Trustee, Mercy Servants of the Poor Home, 2020-01-01, Present
- Member, Board of Governors, Masinga TVTI, 2018-01-01, 2021-01-01
References
Available on request.
Timeline
Head of IT - Isuzu East Africa
01.2017 - Current
IT Manager - General Motors East Africa (GMEA)
01.2016 - 12.2017
Manager, Information Security & Risk Management - General Motors Africa & Middle East
01.2014 - 12.2017
IT Security & Risk Lead - General Motors Sub-Saharan Africa
01.2010 - 12.2014
Senior Systems Administrator - General Motors East Africa
01.2005 - 12.2010
ICT Manager - Adventist Relief Agencies (ADRA) Somalia
01.2004 - 12.2005
Systems Administrator - Mission Aviation Fellowship (MAF) Europe
01.2003 - 12.2004
Technical Support Engineer - Nairobi Net Online
01.2002 - 12.2003
University of Nairobi - MBA, Management Information Systems
Moi University - B.Sc, Information Sciences (IT)
Singapore Management University - Digital Transformation & Organizational Leadership,