Sweswe Myo Aung
Nairobi,30
Summary
Dynamic professional with a background in customer service at Safarilink Aviation, adept at crisis management and demonstrating exceptional interpersonal skills. Excelled in passenger assistance and problem-solving, significantly enhancing customer satisfaction. Proven ability in multitasking and teamwork, with a strong focus on achieving results and exceeding sales goals during a marketing internship at Warren & Remmy Co.Ltd.
Overview
2
2
years of professional experience
Work History
Check-in Agent/Customer Service Representative
Safarilink Aviation
07.2023 - Current
- Assigned seats to passengers and accommodated their special needs.
- Processed order transactions and provided customers detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Received and managed passenger luggage within the weight limits, labeled it properly, and assisted with aircraft loading
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Adhered to the airline security guidelines and collaborated with gate agents for seamless passenger transition from check-in to boarding gate, I informed the gate agent of important details and any special assistance needs.
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Also working as a gate agent, I assisted customers with seat availability, gate announcements, and flight status to increase boarding efficiency.
- Communicated with site personnel by relaying information via radio calls.
Marketing Intern
Warren & Remmy Co.Ltd
08.2022 - 10.2022
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Used various market research tools and techniques to gather, analyze, and interpret data.
- Researched interesting and relevant content with my fellow interns to capture interest and improve site traffic.
- Generated reports to support the development and implementation of marketing plans.
Education
Diploma - Level 3 Diploma in Computing
Computer Pride Institute
Mombasa, Kenya06.2023
Certificate - Python Programming
Computer Pride Institute
Mombasa, Kenya10.2022
High School Diploma -
Star of The Sea
Mombasa, Kenya02.2022
Skills
- Stress Tolerance
- Crisis Management
- Passenger Assistance
- Professional Appearance
- Strong interpersonal skills
- Rules clarifications
- Basic computer skills
- Check-in procedures
- Documentation And Reporting
- Detail Oriented
- Problem-Solving
- Reliability
- Adaptability
- Time management abilities
- Conflict Resolution
- Decision-Making
- Critical Thinking
- Multitasking
- Excellent Communication
- Teamwork and Collaboration
Languages
English, Swahili
Native language
Timeline
Check-in Agent/Customer Service Representative
Safarilink Aviation
07.2023 - Current
Marketing Intern
Warren & Remmy Co.Ltd
08.2022 - 10.2022
Diploma - Level 3 Diploma in Computing
Computer Pride Institute
Certificate - Python Programming
Computer Pride Institute
High School Diploma -
Star of The Sea
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