SUZAN NANJALA SIMIYU
Mombasa
Summary
A passionate and proactive Credit Control Officer with over two years of experience in maintaining low bad debt incidence, accurate client records, and efficient debt management. Adept at building strong interpersonal relationships and demonstrating innovation, I am a reliable team player with excellent communication and analytical skills.
Overview
2026
2026
years of professional experience
16
16
years of post-secondary education
Work History
Credit Control Officer
Rentokil Initial Kenya
10.2017 - Current
- Carry out debt collection and consistently meet and maintain collection targets, including the targeted number of effective calls per day
- Keep a log of all correspondences with customers by updating the debtors' register with relevant commentary every time
- Complete all required actions of the Dunning Process timely
- Maintain a realistically low incidence rate of bad debt in line with monthly targets by ensuring no rollover
- Anticipate developments and identify accounts that may require special attention, flagging them early for action
- Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries
- Undertake reconciliations and compile documentation and necessary reports for management
- Maintain accurate individual records and performance statistics for the debtors in your portfolio
- Obtain sufficient information to assess the risk of new and existing customers
- Work within guidelines provided and as per the Credit Policy, reporting to the AR Team leader
- Liaise closely with service and sales colleagues to ensure effective coordination of collection activities, with a target on timely collections and query resolution
- Provide accurate advice on debt management, queries, VAT issues, etc
- Reconcile and analyze ledger accounts and invoicing history
- Liaise with the invoicing team on Credit Control queries for prompt resolution
- Ensure all relevant details are provided to the rider to facilitate collection without unnecessary problems
- Undertake ad-hoc responsibilities as required
Procurement Assistant (Intern)
Nzoia Sugar Company Ltd
08.2015 - 12.2015
- Performed clerical duties, ensuring smooth procurement operations
- Inspected and received supplies, ensuring compliance with department standards before distribution
- Conducted stock-taking exercises to maintain inventory accuracy
- Participated in the opening and evaluation of tenders and quotations, ensuring fair and transparent supplier selection
- Maintained accurate records of suppliers for audit and procurement tracking
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Commerce - Supply Chain Option
Masinde Muliro University of Science and Technology
01.2012 - Current
Certificate - Computer Applications
Sangalo Institute of Science and Technology
High school or equivalent - undefined
Lugulu Girls High School
01.2008 - 01.2011
Skills
- Team player
- Collaborative mindset
- Proficient in computer applications
- Strong written communication
- Strong oral communication
- Creative problem-solving
- Initiative-driven
- Relationship-building
- Interpersonal skills
- Proficient in weaving
Timeline
Credit Control Officer
Rentokil Initial Kenya
10.2017 - Current
Procurement Assistant (Intern)
Nzoia Sugar Company Ltd
08.2015 - 12.2015
Bachelor of Commerce - Supply Chain Option
Masinde Muliro University of Science and Technology
01.2012 - Current
High school or equivalent - undefined
Lugulu Girls High School
01.2008 - 01.2011
Certificate - Computer Applications
Sangalo Institute of Science and Technology
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