SUSAN KANANU MWENDA
Nairobi,Kenya
Summary
An ambitious, self-driven, trained Administrator with a passion for people and service. Very organized, pro-active and can work as an effective team member. Has a wide experience of administration in several settings and is a natural communicator. Experienced Office Management and Administration Professional with 18 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Driven Administrator offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Overview
2
2
Certifications
1
1
year of post-secondary education
20
20
years of professional experience
Work History
Program Administrator
ICAP - Kenya
Nairobi, Nairobi
05.2018 - 03.2019
- Maintained calendar of activities and ensured effective coordination of all related office, field and conference calls, meeting schedules, events and necessary budgets for the technical and administrative project staff.
- Coordinated the travel, accommodation and transport arrangements and allowances for all monitoring and technical support teams in liaison with the procurement, vehicle fleet and finance teams.
- Worked in liaison with Procurement to ensure constant Office supplies by timely review of requisitions (LPO’s/LSO’s) and ensured management of office supplies stock and placed orders for the program.
- Coordinated monthly time and effort reporting for all program Field and office staff in liaison with the HR department.
- Coordinated the recruitment of reserve survey personnel to replace Individuals on prolonged leave from field work activities.
- Organized and maintained the filing systems for important and confidential program documents.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Arranged corporate and office conferences for company employees and guests.
Quality Assurance Representative
Globe Life Insurance Company
McKinney, USA
09.2007 - 01.2018
- Made outbound calls to potential customers who sent in applications to get medical information.
- Verified and documented required information to finalize information for underwriting consideration.
- Made sure all medical information is documented including medication taken with dosages.
- Properly explained the application process to potential customers.
- Quality/performance monitoring to make sure customer service and quality control was observed as well as metric goals were reached.
- Trained new staff hired into the department.
- Provided ongoing feedback to management and call representatives to foster improvement.
Direct Care Worker
Hope Network
Grand Rapids, USA, USA
02.2001 - 01.2007
- Range of Motion.
- Charting and documenting of clients progress, medication given and vitals.
- Nutritional Management, General office management.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored and assisted residents through individual service plans.
- Transported patients daily via wheelchair van to and from rehabilitation and daily activities.
- Documented vitals, behaviors and medications in client medical records.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Ran errands for customers, including shopping, and picking up other necessities.
- Developed rapport to create safe and trusting environment for care.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Supervised daily activities and provided assistance when needed.
Retail Sales Associate
Marshall Fields
Grand Rapids, MI
01.2005 - 06.2006
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Increased customer satisfaction by offering free samples.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Supported efficient and timely replenishment of sales floor merchandise.
- Demonstrated items to customers and created customer awareness, interest and sales.
Administrative Assistant
UG Cement Company
Nairobi, Nairobi
01.1999 - 12.1999
- Consultants for Cement factories.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Handled client correspondence and tracked records to foster office efficiency.
- Executed record filing system to improve document organization and management.
- Arranged rapid office equipment repair and maintenance with vendors.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word for maximum impact and results.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Administrative Assistant Intern
HFCK Bank
Nairobi, Kenya
03.1998 - 01.1999
- Renewal of fixed accounts.
- Secretarial duties.
- Handled client correspondence and tracked records to foster office efficiency.
- Executed record filing system to improve document organization and management.
- Performed general office duties, greeting visitors.
- Monitored my manager's work calendar and scheduled appointments, meetings
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and screened incoming calls, emails and visitors and alerted the Manager to priority matters.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Education
Relevant Coursework:- Accounting 1, Economics 1, Business Management, Commerce - Business Studies
Kenya Methodist University
Meru, Kenya 08.2000 - 12.2000
Certificate of Legal Secretarial Studies January1997 - January1998 - Legal Administrative Assistance
Kenya School Of Professional Studies
Nairobi, Kenya 01.2021 - 01.2021
Pre Nursing - Medical Terminology, Psychology..... - Nursing Administration
Kalamazoo Community College
Kalamazoo,MI 01.2021 - 12.2021
Skills
Administrativeundefined
Certification
Loma 280 - Principles of Insurance
Timeline
Loma 281 - Meeting Customer Needs with Insurance and Annuities
08-2021
Certificate of Legal Secretarial Studies January1997 - January1998 - Legal Administrative Assistance
Kenya School Of Professional Studies
01.2021 - 01.2021
Pre Nursing - Medical Terminology, Psychology..... - Nursing Administration
Kalamazoo Community College
01.2021 - 12.2021
Loma 280 - Principles of Insurance
01-2021
Program Administrator
ICAP - Kenya
05.2018 - 03.2019
Quality Assurance Representative
Globe Life Insurance Company
09.2007 - 01.2018
Retail Sales Associate
Marshall Fields
01.2005 - 06.2006
Direct Care Worker
Hope Network
02.2001 - 01.2007
Relevant Coursework:- Accounting 1, Economics 1, Business Management, Commerce - Business Studies
Kenya Methodist University
08.2000 - 12.2000
Administrative Assistant
UG Cement Company
01.1999 - 12.1999
Administrative Assistant Intern
HFCK Bank
03.1998 - 01.1999
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