Susan watiri
Nairobi
Summary
Seasoned Virtual Executive Assistant with demonstrated experience in providing efficient administrative support to busy executives. Possess strong organizational skills, adept at managing calendars, coordinating travel arrangements, and handling high volumes of incoming communication. Known for ability to maintain confidentiality and discretion while working remotely. Previous roles have emphasized problem-solving capabilities, initiative-taking behavior and proactive approach towards tasks to ensure smooth operation of executive offices.
Overview
3
3
years of professional experience
Work History
Virtual Executive Assistant
Oakbridge Solutions
Austin
05.2023 - 10.2025
- Successfully managed executive calendars and coordinated over 150 meetings, ensuring zero scheduling conflicts.
- Improved email organization and achieved consistent inbox zero for the executive team within the first month.
- Streamlined internal communication processes, reducing response time by 35%.
- Created and maintained detailed reports and spreadsheets, increasing data accuracy by 98%.
- Implemented a new filing and documentation system that cut document retrieval time by 40%.
- Coordinated travel arrangements (flights, hotels, itineraries) with 100% accuracy and on-time delivery.
- Supported customer communication through email and chat, resolving 90% of inquiries on first contact.
- Managed CRM updates and client data entry with zero data errors recorded.
- Developed SOPs (Standard Operating Procedures) that improved workflow efficiency for the admin department.
- Collaborated with cross-functional departments to ensure seamless project execution and timely deliverables.
Remote Administrative Assistant
Hope Community Center
Dallas
01.2023 - 08.2023
- Assisted with organizing community events and coordinating schedules.
- Managed emails, phone inquiries, and visitor check-ins for the center.
- Prepared documents, spreadsheets, and reports for staff and volunteers.
- Supported data entry and updated community member records.
- Helped streamline office processes for better daily operations.
Education
High School Diploma -
ALX Virtual Assistant Program
Virtual03-2025
BBA - Accounting
Kenyatta University
Nairobi12-2023
Skills
- Microsoft Excel
- Data analysis
- Project management
- Customer service
- Effective communication
- Time management
- File organization
- Meeting scheduling
- Proofreading
- Calendar management
- Document organization
- Report preparation
- Calendar coordination
- Email management
- Travel arrangements
Timeline
Virtual Executive Assistant
Oakbridge Solutions
05.2023 - 10.2025
Remote Administrative Assistant
Hope Community Center
01.2023 - 08.2023
High School Diploma -
ALX Virtual Assistant Program
BBA - Accounting
Kenyatta University