Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susan Wambui

Nairobi

Summary

Accomplished Nail Technician and Massause at Delight Spa and Kinyozi, renowned for exceptional customer service and creative nail art. Expert in gel application and relationship building, consistently enhancing client satisfaction. Leveraged product knowledge to boost client retention by 20%. Skilled in time management and appointment coordination, ensuring seamless service delivery.

Overview

2027
2027
years of professional experience

Work History

Massause and a Nail Technician

Delight Spa and Kinyozi
Thika
2024 - Current
  • Provided high-quality nail care services, ensuring client satisfaction and comfort.
  • Educated clients on nail health and maintenance techniques to promote long-term care.
  • Maintained cleanliness and sterilization of tools in compliance with safety regulations.
  • Assisted in inventory management, ensuring availability of essential products for services.
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Increased the sales by 15% by attending eight clients per day

Receiptionist

Klub Image
Thika
2024 - 2024
  • Greeted and assisted visitors, ensuring a welcoming atmosphere.
  • Managed multi-line phone system, directing calls to appropriate personnel.
  • Scheduled appointments and maintained calendar for office operations.
  • Organized and maintained filing systems for efficient document retrieval.
  • Assisted in coordinating events and meetings within office space.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Improved data privacy compliance with meticulous management of sensitive information.

Education

No Degree - Cosmetology

Thika Institute of Business Studies
Thika

Skills

  • Hand massage
  • Service promotion
  • Foot massage
  • Infection controls
  • Creative design
  • Luxury spa services
  • Client satisfaction
  • Nail treatments
  • Appointment scheduling
  • Tool sanitization
  • Nail care advice
  • Health and safety regulations
  • Front desk management
  • Cash handling
  • Workspace organization

Languages

English
Bilingual or Proficient (C2)

Timeline

Massause and a Nail Technician

Delight Spa and Kinyozi
2024 - Current

Receiptionist

Klub Image
2024 - 2024

No Degree - Cosmetology

Thika Institute of Business Studies
Susan Wambui