SUSAN WAMBOI
Entry level data Analyst
Nairobi,33
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer Relationship Specialist
Agape Pharmaceuticals
01.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Interpreted contracts and communicated terms and conditions.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Increased sales by 10%
Intern Passenger
Kenya Airport Authority (GFS)
12.2018 - 03.2019
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility.
Intern Flight Cargo
Astral Aviation
02.2015 - 07.2015
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
- Managed warehouse operations and verified proper shipment procedures.
- Maintained clean, orderly work environment free of hazards.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Self-motivated, with strong sense of personal responsibility.
Education
IBM Data Science Professional certificate- in progress - Data Science
IBM
Kenya 01.2023 - Current
Google Project Management Professional Certificate-in progress - Project Management
GOOGLE
Kenya 01.2023 - Current
IBM Data Analytics with Excel and R Professional Certificate - Data Analytics
Coursera
Kenya 10.2022 - 05.2023
Diploma - Aircraft Passenger Handling
East Africa School of Aviation
Nairobi 01.2018 - 01.2019
Diploma - Airport Operations
Nairobi Aviation College
Nakuru, 31 02.2014 - 01.2015
Skills
- Good Judgment
- Decision-Making Skill
- Microsoft Office
- R ,SQL and Python(Programming Language) in progress
- Project Management(Agile) in progress
- Data and Analytics
- Office Operations
Academic Project
Python Project for Data Science: Performed Web scarping and Extracted Stock data using Python Library. Analyzed Historical Stock/Revenue data and build dashboard.
Applied Data Science with R Capstone Project:(Forecast Bikeshare demand) Collected data, performed wrangling and EDA using SQL. Performed Predictive analysis using regression models, build baseline models, improved the models and built R shinny dashboard app.
REFERENCE
Mr. Gabriel Langat Director Agape Pharmaceutical: Phone -0722454646
Mr. Isaiah Ngatia Wendeto Lecturer East African School of Aviation: Phone 0726102531 Email: ingatia@easa.ac.ke
Mr. Micheál Mutahi Head of operations Astral Aviation : Phone 0722612898 Email: mm@astral-aviation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
IBM Data Science Professional certificate- in progress - Data Science
IBM
01.2023 - Current
Google Project Management Professional Certificate-in progress - Project Management
GOOGLE
01.2023 - Current
IBM Data Analytics with Excel and R Professional Certificate - Data Analytics
Coursera
10.2022 - 05.2023
Customer Relationship Specialist
Agape Pharmaceuticals
01.2020 - Current
Intern Passenger
Kenya Airport Authority (GFS)
12.2018 - 03.2019
Diploma - Aircraft Passenger Handling
East Africa School of Aviation
01.2018 - 01.2019
Intern Flight Cargo
Astral Aviation
02.2015 - 07.2015
Diploma - Airport Operations
Nairobi Aviation College
02.2014 - 01.2015
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