Php
Susan Wafula
Software Developer
Summary
Am a skilled software developer bringing enormous talents for software design, development and integration. Offering advanced knowledge of in-demand programming languages. Background writing code and developing systems. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Enterprise Customer Support
Safaricom
09.2022 - 12.2022
- Troubleshoot network issues affecting enterprise clients
- Utilized source code control for tracking configurations and changes.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Using critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Oversaw patch testing and deployment, script network software pushes and uninstalls.
Software Developer
Media Afrique
09.2021 - 11.2022
- Updated old code bases to modern development standards, improving functionality.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Translated customer requirements into written use cases.
- Discussed issues with team members to provide resolution and apply best practices.
IT Support
JKK law Firm
11.2020 - 03.2021
- Server configuration
- Automation of data from manual paperwork to online
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
IT Technician
Umbrella City
07.2020 - 10.2020
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
API Support
Safaricom PLC
Nairobi
08.2019 - 12.2019
- Help clients integrate with M-Pesa APIs
- Troubleshoot API integration challenges for the customer.
- Create system documentation for the various APIs.
- Effective communication with internal and external customers
- Learnt using coding samples and snippets of code to communicate with developer clients
- Learnt the API product in depth in order to be able to answer product knowledge on the fly
Education
Bachelor of Business Information Technology - Information Technology
Africa Nazarene University
Nairobi 09.2016 - 10.2020
Skills
Customer service and support
Software Development
Team work
Program support
Hardware and software installation
Search Engine Optimization
Code versioning
API design knowledge
Technical Writing
Software
Postgres
Linux
Python
Django
Flask
MySQL
Flutter
Github
C
Firebase
JavaScript
CSS
HTML
Docker
DevOps
Sqlite
Certification
Fundamentals of Azure
Accomplishments
- Collaborated with team of 4 in the development of VGS Center(a platform for venture entrepreneurship) .
- Created a company portfolio called Media AfriQue
- Created a data entry system for farmers
Timeline
Enterprise Customer Support
Safaricom
09.2022 - 12.2022
Software Developer
Media Afrique
09.2021 - 11.2022
IT Support
JKK law Firm
11.2020 - 03.2021
IT Technician
Umbrella City
07.2020 - 10.2020
API Support
Safaricom PLC
08.2019 - 12.2019
Bachelor of Business Information Technology - Information Technology
Africa Nazarene University
09.2016 - 10.2020