Php
Susan Wafula
Software Developer
Summary
Am a skilled software developer bringing enormous talents for software design, development and integration. Offering advanced knowledge of in-demand programming languages. Background writing code and developing systems. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Enterprise Customer Support
Safaricom
09.2022 - 12.2022
- Troubleshoot network issues affecting enterprise clients
- Utilized source code control for tracking configurations and changes.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Using critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Oversaw patch testing and deployment, script network software pushes and uninstalls.
Software Developer
Media Afrique
09.2021 - 11.2022
- Updated old code bases to modern development standards, improving functionality.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Translated customer requirements into written use cases.
- Discussed issues with team members to provide resolution and apply best practices.
IT Support
JKK law Firm
11.2020 - 03.2021
- Server configuration
- Automation of data from manual paperwork to online
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
IT Technician
Umbrella City
07.2020 - 10.2020
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
API Support
Safaricom PLC
Nairobi
08.2019 - 12.2019
- Help clients integrate with M-Pesa APIs
- Troubleshoot API integration challenges for the customer.
- Create system documentation for the various APIs.
- Effective communication with internal and external customers
- Learnt using coding samples and snippets of code to communicate with developer clients
- Learnt the API product in depth in order to be able to answer product knowledge on the fly
Education
Bachelor of Business Information Technology - Information Technology
Africa Nazarene University
Nairobi 09.2016 - 10.2020
Skills
Customer service and support
Software
Postgres
Linux
Python
Django
Flask
MySQL
Flutter
Github
C
Firebase
JavaScript
CSS
HTML
Docker
DevOps
Sqlite
Certification
Fundamentals of Azure
Accomplishments
- Collaborated with team of 4 in the development of VGS Center(a platform for venture entrepreneurship) .
- Created a company portfolio called Media AfriQue
- Created a data entry system for farmers
Timeline
Enterprise Customer Support
Safaricom
09.2022 - 12.2022
Software Developer
Media Afrique
09.2021 - 11.2022
IT Support
JKK law Firm
11.2020 - 03.2021
IT Technician
Umbrella City
07.2020 - 10.2020
API Support
Safaricom PLC
08.2019 - 12.2019
Bachelor of Business Information Technology - Information Technology
Africa Nazarene University
09.2016 - 10.2020
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