SUSAN RONO

Role Overview: Handled marketing campaigns and operations for a luxury eco-friendly lodge, including overseeing events and retreats hosted on-site. Coordinated large-scale corporate events, including end-of-year parties and team-building retreats, catering to over 200 people. Worked closely with vendors and external teams to ensure successful event execution while maintaining high-quality standards.

Responsibilities:

• Project Management: Oversaw operations as a project, coordinating tasks such as logistics, event planning, and resource allocation for large events.
• Team Coordination: Led a team that included the restaurant manager and outsourced chefs and waitstaff, ensuring smooth execution of hospitality services for events.
• Event Planning & Execution: Organized corporate retreats and large events, including Christmas and New Year's celebrations for over 200 guests.
• Vendor Management: Coordinated with external vendors for catering, event equipment, and service personnel.
• Budget & Cost Management: Developed event budgets, tracked spending, and ensured costs were kept within budget while maximizing guest experience.
• Marketing & Client Relations: Led marketing campaigns to promote events and attract clients to the lodge, driving business growth and repeat bookings.

Key Achievements:

• Successfully coordinated and executed events, increasing repeat bookings by 30%
• Increased bookings by 40% within three months through strategic marketing campaigns
• Managed event logistics, reducing costs by 15% while maintaining high service quality

Role Overview: Oversaw a diverse portfolio of residential and commercial properties, focusing on tenant relations, property maintenance, and leasing. Assisted clients with buying, selling, and renting properties in Nairobi's premier neighborhoods.

Responsibilities:

• Project Management: Directed all aspects of property management, from tenant acquisition and contract negotiations to maintenance scheduling and issue resolution.
• Marketing & Leasing: Created marketing strategies to promote properties, including online listings, showings, and client relations, ensuring a high occupancy rate.
• Budgeting & Financial Oversight: Developed budgets for property maintenance and repairs, ensuring costs were controlled while meeting tenant needs and maintaining property value.
• Client Relations & Negotiations: Acted as the liaison between landlords and tenants, negotiating lease terms and ensuring both parties were satisfied with the agreements.

Key Achievements:

• Improved property occupancy rate by 25% through targeted marketing and tenant relationship management
• Negotiated and closed real estate deals, achieving a 15% year-over-year sales growth

• Provided executive-level administrative support to a senior political leader, ensuring seamless office operations and effective scheduling.
• Coordinated high-level meetings and managed stakeholder communications for policy-related initiatives.
• Streamlined office processes, improving efficiency and ensuring timely completion of key deliverables.