Overview
Work History
Education
Skills
VOLUNTEER PROGRAMS
Timeline
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SUSAN NG'ANG'A

TRANS NZOIA

Overview

3
3
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Support Electoral Trainer

IEBC
KITALE
07.2022 - 08.2022
  • Resolved problems, improved operations by training presiding officers and provided exceptional service for the result release of the 2022 General Elections
  • Used critical thinking to break down problems, evaluate solutions and make decisions concerning the safety of the materials used during the General elections.
  • Increased customer satisfaction by timely updating of the results system.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution from the Deputy Returning Officer
  • Maintained energy and enthusiasm in a fast-paced environment especially the polling station where all the election activities took place.
  • Developed and maintained courteous and effective working relationships with coworkers and the general population.
  • Resolved conflicts and negotiated mutually beneficial agreements between agents of different parties in the polling station.

Legal Clerk

SAMUEL GITONGA AND ASSOCIATES
NAIROBI
11.2019 - 12.2021
  • Prepared for trials, conducting legal research and drafting pleadings thus reducing the work backlog for the attorneys.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Analyzed client balance sheets for auditing purposes.
  • Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting to avoid confusion.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Promoted firm's value and brand, and researched legal market to target new accounts thus improving the client growth by 3%.
  • Contacted witnesses to testify under oath at court hearings.

Customer Service Representative

GOLDEN MARKETING AGENCY
NAIROBI
06.2020 - 03.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recommended products to customers, thoroughly explaining details increasing the total sales by 8.35% quarterly.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed timely and effective replacement of damaged or missing products.

Industrial Trainee

DIRECTORATE OF IMMIGRATION
NAIROBI
03.2018 - 09.2018
  • Worked closely with Immigration Officers to expand upon acquired training with practical knowledge on administration.
  • Studied functional relationships between immigration policies and laws.
  • Wrote reports and papers on immigration laws and policies in Kenya.
  • Assisted with emergency response by communicating important information on travel documents.
  • Minimized communication issues between managers and workers by effectively maintaining records and the filing system thus improving service delivery.

Education

Bachelor of Arts - Political Science And Government

MASENO UNIVERSITY
KENYA
08.2015 - 12.2019

High School Diploma -

THE KENYA HIGH SCHOOL
NAIROBI
02.2011 - 12.2014

Skills

    Mobilization support

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VOLUNTEER PROGRAMS

I am an active volunteer with Strathmore University Mentorship Program. The program majorly focuses on young girls and boys in rural areas in Kenya in poor living condition. Mentorship focuses on mental health, sexual and reproductive health, domestic violence, relationships and motivation to excel in education and growing talents. I’m mandated to;

- Collect data and write reports

- Organize and schedule meetings with different stakeholders

- Take part in mentorship program

- Report to the supervisor

As a result, the program has managed to keep over 100 young adolescents in school and sponsored a third of the students in higher education by offering scholarships.

Timeline

Support Electoral Trainer

IEBC
07.2022 - 08.2022

Customer Service Representative

GOLDEN MARKETING AGENCY
06.2020 - 03.2021

Legal Clerk

SAMUEL GITONGA AND ASSOCIATES
11.2019 - 12.2021

Industrial Trainee

DIRECTORATE OF IMMIGRATION
03.2018 - 09.2018

Bachelor of Arts - Political Science And Government

MASENO UNIVERSITY
08.2015 - 12.2019

High School Diploma -

THE KENYA HIGH SCHOOL
02.2011 - 12.2014

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SUSAN NG'ANG'A