Susan Muoka
Nairobi,30
Summary
Proven leader at Belea Pharmacy Ltd, adept in key stakeholder relationship building and creative problem solving. Enhanced team productivity and customer loyalty through empathetic conflict resolution and strategic operational improvements, leading to significant cost savings. Expert in CRM and administrative support, driving operational excellence and stakeholder satisfaction.
Overview
8
8
years of professional experience
8
8
Certifications
Work History
Customer Service Representative
Belea Pharmacy Ltd
Nairobi
2015.02 - 2022.12
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Central Stores Supervisor
Belea Pharmacy Ltd
Nairobi
2016.07 - 2017.11
- Enhanced team productivity by providing ongoing training and support to Central Stores staff members.
- Optimized storage space utilization by implementing a warehouse layout design that maximized available capacity.
- Conducted root cause analysis on recurring issues, implementing corrective actions that led to lasting improvements in operational performance.
- Developed relationships with key suppliers to negotiate bulk discounts, leading to significant cost savings on inventory purchases.
Education
ATC LEVEL 1 - Accounting Basics
Vision Institute of Professionals
NairobiCertificate - Business Management
Kenya Institute of Management
Nairobi03.2015
Skills
Account management
Key holder experience
Route dispatch
Key stakeholder relationship building
Administrative support
Creative problem solving
CRM
Certification
Innovate leader and commitment to living and leading your org.
Timeline
Innovate leader and commitment to living and leading your org.
2022-02
Belea devotion team
2018-11
Member of the planning committee
2018-11
Official of belea welfare group
2018-11
Pharmaceutical product knowledge
2018-11
Central Stores Supervisor
Belea Pharmacy Ltd
2016.07 - 2017.11
Customer service performance managemenr
2016-05
Certificate in management
2015-03
Customer Service Representative
Belea Pharmacy Ltd
2015.02 - 2022.12
Particating soccer at national championship
2008-08
ATC LEVEL 1 - Accounting Basics
Vision Institute of Professionals
Certificate - Business Management
Kenya Institute of Management