Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Susan Munyao

Nairobi,30

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level job position to help launch career while achieving company goals.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

Administration Assistant Intern

Kenya Revenue Authority
Nairobi
01.2021 - 12.2021
  • Handling office tasks, such as filing, generating reports and reordering supplies.
  • Screening phone calls and routing callers to the appropriate party.
  • Receiving and Dispatching letters to different KRA branches around Nairobi.
  • Preparing monthly and other regular reports for the unit
  • Coordination of transport matters.
  • Greet and assist visitors.
  • Maintain polite and professional communication via phone, e-mail, and mail.
  • Anticipate the needs of others in order to ensure their seamless and positive experience.
  • Entering data into a database.

Marketing Associate

African Capital Limited
Nairobi
01.2019 - 12.2020
  • Drafted all necessary paper work.
  • Explained to clients who were denied loans and advised them on ways to improve their scores.
  • Communicated with potential clients by telephone and e-mail offering additional information to let them decide if they qualify.
  • Re-negotiated payment terms with clients running behind with their loan payments to avoid default.
  • Perform in depth analysis of the applicant’s payslip / portal, looking at credit score and past payments history.
  • Advertising of the loans on Social Media .

Admin Assistant Intern

Kenya Wildlife Service
Nairobi
09.2019 - 11.2019
  • Ensuring security for confidential documents and filing of office documents.
  • Dispatch and reception of departmental documents/ letters.
  • Writing minutes in meeting.
  • Composing office emails and responding to office mails.
  • Inputting data and information in excel, Microsoft word and power point.
  • Entering details in cash payment vouchers, receipting of office documents.
  • Printing, photocopying and scanning of office documents.
  • Receiving calls, taking messages / notifications.

Tele Sales Consultant

Jumia Kenya
Nairobi
01.2019 - 10.2019
  • Answer customer inquiries regarding jumia products/ services.
  • Work with sales team to close sales.
  • Take orders for customers and ensure that products or items are delivered to them on time and payment is done on delivery.
  • Create and maintain database/ list of prospect clients.
  • Facilitate future sales.
  • Deliver customized, targeted sales strategies.
  • Handle and manage customer inbound calls.

Sales Associate

Strategic Soda Depot
Emali
01.2017 - 09.2017
  • Cash handling on the check out and in the cashing up of tills.
  • Dealing with customer queries, customer complaints and refunds on the customer service desk and also working to resolve the customer’s issues.
  • Processing invoices for all sales transactions.
  • Checking prices and contracts are up to date.
  • Reporting monthly sales results to the sales team.
  • Supporting the sales force with general operations to help reach the team’s objectives.
  • Taking phone calls from customers.
  • Communicating internally important feedback from customers.
  • Dealing with and responding to high volumes of emails.
  • Send daily reports for sales made to the manager.
  • Maintain professional relationships with every customer.

Education

Associate of Arts - Diploma in Business Administration

Daystar University
Nairobi
09.2017 - 11.2020

High School Diploma -

Mbooni Girls High School
Makueni
01.2013 - 11.2016

Skills

Excellent communication and inter personal Skills

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Timeline

Administration Assistant Intern

Kenya Revenue Authority
01.2021 - 12.2021

Admin Assistant Intern

Kenya Wildlife Service
09.2019 - 11.2019

Marketing Associate

African Capital Limited
01.2019 - 12.2020

Tele Sales Consultant

Jumia Kenya
01.2019 - 10.2019

Associate of Arts - Diploma in Business Administration

Daystar University
09.2017 - 11.2020

Sales Associate

Strategic Soda Depot
01.2017 - 09.2017

High School Diploma -

Mbooni Girls High School
01.2013 - 11.2016

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Susan Munyao