Susan Munyao
Nairobi,30
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level job position to help launch career while achieving company goals.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Administration Assistant Intern
Kenya Revenue Authority
Nairobi
01.2021 - 12.2021
- Handling office tasks, such as filing, generating reports and reordering supplies.
- Screening phone calls and routing callers to the appropriate party.
- Receiving and Dispatching letters to different KRA branches around Nairobi.
- Preparing monthly and other regular reports for the unit
- Coordination of transport matters.
- Greet and assist visitors.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Anticipate the needs of others in order to ensure their seamless and positive experience.
- Entering data into a database.
Marketing Associate
African Capital Limited
Nairobi
01.2019 - 12.2020
- Drafted all necessary paper work.
- Explained to clients who were denied loans and advised them on ways to improve their scores.
- Communicated with potential clients by telephone and e-mail offering additional information to let them decide if they qualify.
- Re-negotiated payment terms with clients running behind with their loan payments to avoid default.
- Perform in depth analysis of the applicant’s payslip / portal, looking at credit score and past payments history.
- Advertising of the loans on Social Media .
Admin Assistant Intern
Kenya Wildlife Service
Nairobi
09.2019 - 11.2019
- Ensuring security for confidential documents and filing of office documents.
- Dispatch and reception of departmental documents/ letters.
- Writing minutes in meeting.
- Composing office emails and responding to office mails.
- Inputting data and information in excel, Microsoft word and power point.
- Entering details in cash payment vouchers, receipting of office documents.
- Printing, photocopying and scanning of office documents.
- Receiving calls, taking messages / notifications.
Tele Sales Consultant
Jumia Kenya
Nairobi
01.2019 - 10.2019
- Answer customer inquiries regarding jumia products/ services.
- Work with sales team to close sales.
- Take orders for customers and ensure that products or items are delivered to them on time and payment is done on delivery.
- Create and maintain database/ list of prospect clients.
- Facilitate future sales.
- Deliver customized, targeted sales strategies.
- Handle and manage customer inbound calls.
Sales Associate
Strategic Soda Depot
Emali
01.2017 - 09.2017
- Cash handling on the check out and in the cashing up of tills.
- Dealing with customer queries, customer complaints and refunds on the customer service desk and also working to resolve the customer’s issues.
- Processing invoices for all sales transactions.
- Checking prices and contracts are up to date.
- Reporting monthly sales results to the sales team.
- Supporting the sales force with general operations to help reach the team’s objectives.
- Taking phone calls from customers.
- Communicating internally important feedback from customers.
- Dealing with and responding to high volumes of emails.
- Send daily reports for sales made to the manager.
- Maintain professional relationships with every customer.
Education
Associate of Arts - Diploma in Business Administration
Daystar University
Nairobi 09.2017 - 11.2020
High School Diploma -
Mbooni Girls High School
Makueni 01.2013 - 11.2016
Skills
Excellent communication and inter personal Skills
Customer Centered
Adaptability
Time bound and versatile in various types of tasks
Ability to multi task and manage conflicting demands
Knowledge of Microsoft office packages
Ability to maintain confidentiality
Timeline
Administration Assistant Intern
Kenya Revenue Authority
01.2021 - 12.2021
Admin Assistant Intern
Kenya Wildlife Service
09.2019 - 11.2019
Marketing Associate
African Capital Limited
01.2019 - 12.2020
Tele Sales Consultant
Jumia Kenya
01.2019 - 10.2019
Associate of Arts - Diploma in Business Administration
Daystar University
09.2017 - 11.2020
Sales Associate
Strategic Soda Depot
01.2017 - 09.2017
High School Diploma -
Mbooni Girls High School
01.2013 - 11.2016