Susan Munyao
Nairobi,30
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level job position to help launch career while achieving company goals.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Administration Assistant Intern
Kenya Revenue Authority
Nairobi
01.2021 - 12.2021
- Handling office tasks, such as filing, generating reports and reordering supplies.
- Screening phone calls and routing callers to the appropriate party.
- Receiving and Dispatching letters to different KRA branches around Nairobi.
- Preparing monthly and other regular reports for the unit
- Coordination of transport matters.
- Greet and assist visitors.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Anticipate the needs of others in order to ensure their seamless and positive experience.
- Entering data into a database.
Marketing Associate
African Capital Limited
Nairobi
01.2019 - 12.2020
- Drafted all necessary paper work.
- Explained to clients who were denied loans and advised them on ways to improve their scores.
- Communicated with potential clients by telephone and e-mail offering additional information to let them decide if they qualify.
- Re-negotiated payment terms with clients running behind with their loan payments to avoid default.
- Perform in depth analysis of the applicant’s payslip / portal, looking at credit score and past payments history.
- Advertising of the loans on Social Media .
Admin Assistant Intern
Kenya Wildlife Service
Nairobi
09.2019 - 11.2019
- Ensuring security for confidential documents and filing of office documents.
- Dispatch and reception of departmental documents/ letters.
- Writing minutes in meeting.
- Composing office emails and responding to office mails.
- Inputting data and information in excel, Microsoft word and power point.
- Entering details in cash payment vouchers, receipting of office documents.
- Printing, photocopying and scanning of office documents.
- Receiving calls, taking messages / notifications.
Tele Sales Consultant
Jumia Kenya
Nairobi
01.2019 - 10.2019
- Answer customer inquiries regarding jumia products/ services.
- Work with sales team to close sales.
- Take orders for customers and ensure that products or items are delivered to them on time and payment is done on delivery.
- Create and maintain database/ list of prospect clients.
- Facilitate future sales.
- Deliver customized, targeted sales strategies.
- Handle and manage customer inbound calls.
Sales Associate
Strategic Soda Depot
Emali
01.2017 - 09.2017
- Cash handling on the check out and in the cashing up of tills.
- Dealing with customer queries, customer complaints and refunds on the customer service desk and also working to resolve the customer’s issues.
- Processing invoices for all sales transactions.
- Checking prices and contracts are up to date.
- Reporting monthly sales results to the sales team.
- Supporting the sales force with general operations to help reach the team’s objectives.
- Taking phone calls from customers.
- Communicating internally important feedback from customers.
- Dealing with and responding to high volumes of emails.
- Send daily reports for sales made to the manager.
- Maintain professional relationships with every customer.
Education
Associate of Arts - Diploma in Business Administration
Daystar University
Nairobi 09.2017 - 11.2020
High School Diploma -
Mbooni Girls High School
Makueni 01.2013 - 11.2016
Skills
Excellent communication and inter personal Skills
Timeline
Administration Assistant Intern
Kenya Revenue Authority
01.2021 - 12.2021
Admin Assistant Intern
Kenya Wildlife Service
09.2019 - 11.2019
Marketing Associate
African Capital Limited
01.2019 - 12.2020
Tele Sales Consultant
Jumia Kenya
01.2019 - 10.2019
Associate of Arts - Diploma in Business Administration
Daystar University
09.2017 - 11.2020
Sales Associate
Strategic Soda Depot
01.2017 - 09.2017
High School Diploma -
Mbooni Girls High School
01.2013 - 11.2016