SUNAM UTAP
Summary
Results-driven F&B Operations Manager skilled in hotel operations management and strategic planning. Enhanced guest satisfaction through effective programmes, driving positive feedback. Reduced operational costs while maintaining health and safety compliance via strong vendor relations. Strengthened team performance and client relationships, employing problem-solving skills to optimise processes and support business growth.
Overview
1
1
Certification
15
15
years of professional experience
Work History
F&B Manager
Hotel Veritas Grand
Sanand, Ahemedabad
02.2024 - 05.2026
- Provided company overview in Sanand, Ahmedabad, Gujarat.
- Collaborated with chefs to review and update menus, enhancing seasonal offerings and aligning with customer preferences.
- Coordinated employee scheduling to maintain optimal staffing levels during shifts.
- Conducted training for newly hired employees on service techniques, company procedures, and safety processes to ensure consistency and compliance.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Analysed customer feedback to identify areas for improvement, leading to increased satisfaction rates.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
- Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Supervised a team of 25 staff members, providing training and feedback to improve service standards.
- Coordinated with the kitchen team to ensure timely preparation and delivery of high-quality dishes.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Organised and conducted pre-shift staff meetings to communicate pertinent information.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Implemented health and safety protocols, conducting regular inspections to comply with legislation.
- Assisted in waiter hiring, interviewing, selecting and onboarding recruits to build team of high-performing individuals.
- Led staff training sessions on wine and food pairings, elevating the dining experience for patrons.
- Negotiated with suppliers to secure cost-effective deals, reducing expenses without compromising quality.
- Collaborated with the marketing team to promote special offers and events, driving footfall and sales.
- Implemented cost-saving strategies, reducing waste and negotiating with suppliers for better pricing.
G.M.
Armaya By Ten 11 Group
Gandhidham, gujarat
04.2020 - 01.2024
- Managed financial performance, overseeing budgeting, forecasting, cost control, and profit and loss analysis.
- Implement guest satisfaction programs, achieving a 100% increase in positive feedback and reviews on platforms such as Google Reviews.
- Coordinated with vendors and suppliers to negotiate contracts and manage procurement, achieving operational cost reductions.
- Ensure compliance with health and safety regulations, enhancing the guest experience through clean and safe environments.
- Led team of F & B production and service employees, fostering collaboration and excellence.
- Controlled expenses and allocated financial resources to reach budget goals.
- Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
Assistant F&B Manager
Hotel Nulife
Jamnagar, Gujarat
07.2018 - 03.2020
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
- Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Supervised a team of 35 staff members, providing training and feedback to improve service standards.
- Educated staff members on procedural and menu changes.
- Monitored customer feedback, implementing changes to rectify issues and bolster satisfaction levels.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Supervised kitchen activities to enforce timely preparation and delivery of food and maintenance of high quality and hygienic standards.
Assistant Restaurant Manager
Hotel Seven Sky
Bhuj, Kutch
03.2016 - 06.2018
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
- Scheduled employees to keep shifts well-staffed.
- Coordinated with the kitchen team to maintain timely food delivery and high-quality presentation.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Performed restaurant walk-through to gauge timeliness and excellent service quality.
F&B Execuitive
Hotel Regenta Resort By Royal Orchid Hotels
Bhuj, Kutch
04.2014 - 01.2016
F&B Senior Associate
Hotel Prince
Bhuj, Kutch
12.2013 - 02.2014
F&B Associate
Hotel Manav Residency
Anjar kutch , gujarat
11.2012 - 09.2013
Industrial Trainee
Quality Inn Kandla
Gandhidham, Kutch
03.2011 - 09.2012
- Researched existing industrial processes and activities and offered new ideas for improvement, boosting production output.
- Monitored and reported on key performance indicators KPIs, highlighting achievements and areas for improvement.
- Planned implementation of changes to current procedures, facilitating smooth operations.
- Documented process flows and machinery setups, creating detailed reports for future reference and training.
- Shadowed senior staff members during practical work, gaining insight and expertise in industrial operations and procedures.
- Kept work areas clean and organised by disposing of waste, removing dirt and conducting deep cleans.
Education
BSc - Hospitality and Hotel Tourism
IHM Shimla
NH 22, kufri shimla Himachal Pradesh07-2010
12th - HP Board
Highland Public School
dharamshala himachal pradesh01-2008
10th - HP Board
Highland Public School
01-2006
Skills
- Budget forecasting
- KPI analysis
- Project management
- Data analysis software
- Technical problem-solving
- Installation
- Maintenance and repair
- Knowledge of ISO standards
- Client management
- Client development
- Guest relations
- Team building
- Adaptive problem solving
Certification
- course work focus:
- semester 1 & 2 focused on perfection F & B Production, F&B Service 89%
- semester 3 complete industreal trening in quality in kandla gandhiam gandhidham Gujarat.
- semester 4 specialiazation in subject-
- banquet & event managment
- Advance Food & Beavarage Service
- Restaurant Operation Managent
Languages
Hindi
First Language
English
Advanced
C1
Punjabi
Elementary
A2
Nepali
Elementary
A2
Hobbies and Interests
- cricket, boliball tennis
Interests
- cricket
- singing
- gym
- vollyball
Timeline
F&B Manager
Hotel Veritas Grand
02.2024 - 05.2026
G.M.
Armaya By Ten 11 Group
04.2020 - 01.2024
Assistant F&B Manager
Hotel Nulife
07.2018 - 03.2020
Assistant Restaurant Manager
Hotel Seven Sky
03.2016 - 06.2018
F&B Execuitive
Hotel Regenta Resort By Royal Orchid Hotels
04.2014 - 01.2016
F&B Senior Associate
Hotel Prince
12.2013 - 02.2014
F&B Associate
Hotel Manav Residency
11.2012 - 09.2013
Industrial Trainee
Quality Inn Kandla
03.2011 - 09.2012
BSc - Hospitality and Hotel Tourism
IHM Shimla
12th - HP Board
Highland Public School
10th - HP Board
Highland Public School