Steve Wanyinyi Wamai
Nairobi
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
8
8
years of professional experience
Work History
NOC Engineer
Soliton Telmec
01.2023 - Current
- Manage and maintain network monitoring system.
- Fault handling and escalation-responding to faults, liaising with customers, handling escalations through to restoration.
- Ensure stable and reliable network service to the satisfaction of the client.
- Proactively monitor alerts for events, create, own and manage trouble tickets to successful resolution.
- Provide support services to Field Engineers and other technical teams.
- Interface with customers for service assurance and service delivery queries, achieving high level of customer satisfaction.
- Network troubleshooting and fault analysis.
- Trouble ticket generation and response: carrier interface and escalations.
- Deployment and maintenance of network monitoring, analysis and reporting tools.
- Track and document all network incidents and change management requests and resolutions in detail.
- Participate in a 24x7 call-out rota.
IT Technician
Sunrays Communications
11.2019 - 11.2021
- Installing and configuring software and hardware elements
- Managing network servers and technology tools
- Setting up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
Intern
East African Data Handlers
07.2019 - 09.2019
- Forensic Investigations
- Analysis and data verification
- Data extraction
Agent
Samasource Kenya
01.2018 - 03.2018
- Data review and verification
- Product research and content creation on online platforms
- Product classification and categorization
- Data verification
Intern
Kenya Education Network (KENET)
05.2017 - 07.2017
- Checks on node availability
- Performance monitoring
- Fault monitoring
- Location of network devices
- Logical mapping of the network
- IP addressing
- Troubleshooting system faults
- Solving known problems
- Monitoring computer systems
- Diagnosing Hardware and software faults
- Solving application problems
Education
Bachelor of Science - Information Systems and Technology Concentration in Forensic Information Technology and Cybercrime
United States International University
Nairobi09.2017
Cisco Certified Network Associate 1&2 -
Kenyatta University
Nairobi02.2013
KCSE -
Othaya Boys High School
Nyeri12.2011
Skills
- Network Monitoring (Wireshark, OpenNMS)
- Cybersecurity (Kali Linux)
- Programming: HTML, CSS, JavaScript
- Troubleshooting and Fault Analysis
- Customer Support and Service Delivery
Personal Information
- Date of Birth: 04/02/93
- Gender: Male
- Nationality: Kenyan
Timeline
NOC Engineer
Soliton Telmec
01.2023 - Current
IT Technician
Sunrays Communications
11.2019 - 11.2021
Intern
East African Data Handlers
07.2019 - 09.2019
Agent
Samasource Kenya
01.2018 - 03.2018
Intern
Kenya Education Network (KENET)
05.2017 - 07.2017
Bachelor of Science - Information Systems and Technology Concentration in Forensic Information Technology and Cybercrime
United States International University
Cisco Certified Network Associate 1&2 -
Kenyatta University
KCSE -
Othaya Boys High School
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