Summary
Overview
Work History
Education
Skills
Referee
Timeline
Generic

Steve Wamai

Nairobi

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Resourceful professional in information technology architecture, known for high productivity and efficient task completion. Specialize in systems integration, network security, and cloud computing solutions. Excel in problem-solving, teamwork, and adaptability to ensure projects meet and exceed expectations.

Overview

8
8
years of professional experience

Work History

NOC Engineer

Soliton Telmec
01.2023 - Current
  • Manage and maintain network monitoring system.
  • Fault handling and escalation-responding to faults, liaising with customers, handling escalations through to restoration.
  • Ensure stable and reliable network service to the satisfaction of the client.
  • Proactively monitor alerts for events, create, own and manage trouble tickets to successful resolution.
  • Provide support services to Field Engineers and other technical teams.
  • Interface with customers for service assurance and service delivery queries, achieving high level of customer satisfaction.
  • Network troubleshooting and fault analysis.
  • Trouble ticket generation and response: carrier interface and escalations.
  • Deployment and maintenance of network monitoring, analysis and reporting tools.
  • Track and document all network incidents and change management requests and resolutions in detail.
  • Participate in a 24x7 call-out rota.

IT Technician

Sunrays Communications
11.2019 - 11.2022
  • Installing and configuring software and hardware elements
  • Managing network servers and technology tools
  • Setting up accounts and workstations
  • Monitor performance and maintain systems according to requirements
  • Troubleshoot issues and outages
  • Ensure security through access controls, backups and firewalls

Intern

East African Data Handlers
07.2019 - 09.2019
  • Forensic Investigations
  • Analysis and data verification
  • Data extraction

Agent

Samasource Kenya
01.2018 - 03.2018
  • Data review and verification
  • Product research and content creation on online platforms
  • Product classification and categorization
  • Data verification

Intern

Kenya Education Network (KENET)
05.2017 - 07.2017
  • Checks on node availability
  • Performance monitoring
  • Fault monitoring
  • Location of network devices
  • Logical mapping of the network
  • IP addressing
  • Troubleshooting system faults
  • Solving known problems
  • Monitoring computer systems
  • Diagnosing Hardware and software faults
  • Solving application problems

Education

Bachelor of Science - Information Systems and Technology Concentration in Forensic Information Technology and Cybercrime

United States International University
Nairobi
09.2017

Cisco Certified Network Associate 1&2 -

Kenyatta University
Nairobi
02.2013

KCSE -

Othaya Boys High School
Nyeri
12.2011

Skills

  • Network troubleshooting
  • Fault analysis
  • Network monitoring
  • Customer service
  • Incident management
  • Network configuration
  • Network security
  • Data center operations
  • Network operations monitoring
  • Escalation management
  • Network maintenance

Referee

1. Peter Kamau 

Senior Network Engineer

Soliton Telmec

P.O. Box 15913

Nairobi -00100

Cell: +254 720 277204

2. Mr. Kennedy Aseda

Head/Infrastructure

Kenya Education Network Trust

P.O. Box 30244

Nairobi -00100

Email: kaseda@kenet.or.ke

Cell: +254 720352343

Timeline

NOC Engineer

Soliton Telmec
01.2023 - Current

IT Technician

Sunrays Communications
11.2019 - 11.2022

Intern

East African Data Handlers
07.2019 - 09.2019

Agent

Samasource Kenya
01.2018 - 03.2018

Intern

Kenya Education Network (KENET)
05.2017 - 07.2017

Bachelor of Science - Information Systems and Technology Concentration in Forensic Information Technology and Cybercrime

United States International University

Cisco Certified Network Associate 1&2 -

Kenyatta University

KCSE -

Othaya Boys High School

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Steve Wamai