Steve Makau

• Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
• Optimized SQL queries for faster processing times, increasing overall productivity within the team.
• Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
• Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
• Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools.

• Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
• Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
• Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
• Collaborated with colleagues to implement innovative solutions for recurring technical challenges.

• Degree Awarded with 2nd Class Honours
• Relevant Coursework: Machine Learning, Data Structures and Algorithms, Artificial Intelligence

KCSE grade: B+