STEPHEN NDIRANGU NG’ANG'A
Aviator
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Teacher
Muthiga Secondary School
Nakuru
07.2022 - Current
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Instructed students in core educational principles, concepts and in-depth subject matter.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Fostered team collaboration between students through group projects.
- Incorporated multiple types of teaching strategies into classroom.
- Supervised learning groups of students in classroom stations.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
- Completed daily reports on attendance and disciplinary performance.
- Piloted program to address proposed state subject area competencies and standards.
- Graded and evaluated student assignments, papers and course work.
Sales and marketing Associate
BK Digital Agency
Nakuru
12.2019 - Current
- Improvise any digital marketing strategies to help boost the company's digi- tal services
- Track and analyses the viability of each marketing step for better perfor- mance of the company
- Creating content engineered to solve readers queries for the company
- Preparing emails sales copy for the company.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Examined needs, wants and spending patterns of target audience.
- Supported sales staff by providing market trends, account analyses and new product information.
- Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Implemented advertising campaigns and prepared promotional materials.
- Assisted in maintenance and development of credentials databases and intranet sites.
- Researched competitor marketing trends and prices using data analysis.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed customer relationships and increased overall sales by 15%.
- Attended monthly sales meetings and quarterly sales trainings.
- Exceptional computer skills
- Developed, maintained and utilized diverse client base.
- Worked independently with minimal supervision.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
Computer instructor
Petanns Driving School And Computer College
Nakuru
09.2021 - 07.2022
- Design, facilitate, and teach the computer instruction component
- Prepare execute lesson plans, assigning tasks, and evaluating student work and progress
- Develop course syllabus, assesses, supervise, and motivate students
- Determine and troubleshoot technology services for staff
- Coordinate and collaborate with lead teacher, principal and instructional coaches
- Integrate special lesson plans with core academic curriculum.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Invigilated and graded projects, quizzes and examinations.
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Developed accurate course description and select high-quality learning materials to maintain consistency across different course sections.
- Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.
Business Owner
Steve Enterprise
Nakuru
09.2019 - 01.2020
- Promoting the company's existing brands and introducing new products to the market
- Analyzing budgets, preparing annual budget plans, scheduling expendi- tures, and ensuring that the sales team meets their quotas and goals
- Researching and developing marketing opportunities and plans, under- standing consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals
- Gathering, investigating, and summarizing market data and trends to draft reports
- Implementing new sales plans and advertising.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Evaluated suppliers to maintain cost controls and improve operations.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Created and monitored promotional approaches to increase sales and profit levels.
- Introduced new methods, practices and systems to reduce turnaround time.
- Entered income and expense details into business databases to track purchases and address variances.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Employed prompt decision-making and in-depth research to resolve issues.
- Consulted with customers to assess needs and propose optimal solutions.
Mpesa Agent
Brasely Limited
Nakuru
12.2013 - 08.2014
- Registration of M-PESA customers
- Depositing cash into registered customers M-PESA accounts
- Processing cash withdrawals for registered M-PESA Customer
- Compliance with Safaricom AML & KYC policy
- Developing reporting and data collection tools and preparing monthly work plan
- Organization Marketing Communication Complex problem solving Negotiation Judgment and decision making
- Prepared variety of different written communications, reports and documents.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease
Industrial Trainee
Kenya Civil Aviation Authority
Nairobi
02.2018 - 04.2018
- Issuing and renewal of license to pilot, flight dispatcher, flight engineers, Air traffic controllers.
- Conversion of pilot license from another country.
- Reviewing organizational and program performance through Data Quality
- Assessment (DQA).
- Aircraft registration (issuing of registration marks, reviewing of aircraft status
- and ensuring conformity to ICAO standards and recommended practices)
- Recording of the license renewal information in the data base.
- Booking of the licensee exams and filling their records.Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Observed packing operations to verify conformance to specifications.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Updated internal data systems to aid senior managers in effective decision-making.
- Reviewed and updated standard operating procedures per specifications.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Wrote reports and papers for various levels of technical users.
Industrial Attachment
Kenya Airport Authority
Nairobi
09.2017 - 11.2017
- Ramp Safety enforcement: ensure airside operators comply with airside safety procedures in order to achieve flights safety.
- Apron Traffic control: managing ground flights traffic through radio telephony in order to facilitate orderly and efficient traffic flow on the ground
- Recording of air traffic movement, I Daily Aircraft Movement Records in order to generate data base for aeronautical revenue generation.
- Recording airside incidence and accidents for generating data base for hazard identification and risk management. Data compilation
- Information technology systems (ITS) filling of aircraft bay and gate.
- Developing reporting and data collection tools and preparing monthly work
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
Second Class Upper Division - Civil Aviation Management
Moi University
Eldoret Kenya 09.2014 - 04.2019
Skills
ICT Competence proficiency in use of Microsoft office (word, excelundefined
Accomplishments
- Data Organization - Organized scores of over 80 students into online database for parents' immediate access.
- Curriculum Development - Tailored educational curriculum to students with range of learning styles, disabilities, strengths and weaknesses. Developed innovative semester lesson plans and practical application exercises for classroom, reversing scores on Physical Science tests from 65% average to 87% average.
- Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning.
- Student Mentor - Volunteered as temporary student guidance counselor to help resolve student personal issues.
- Student Progress Conferences - Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
Additional Information
Project Proposal
Effects of Safety and Securities issues on airport performance
Six (6) months
To investigate how terrorism affects safety and security on aviation performance in Kenya.
To evaluate how cybercrimes affects safety and security on aviation performance in Kenya.
To establish how personnel qualification affects safety and security on aviation performance in Kenya.
To investigate how political interference affects safety and security on aviation performance in Kenya.
Reference
(i) John M. Mathu - "Schindler Limited"
Field operations Manager
Engmathu@Gmail.Com
0721673689
(ii) Jane Muthoni
"Kenya Civil Aviation Authority Jomo Kenyatta International
Airport”
Senior licensing officer
jmmutitu@gmail.com
0722968752
(iii) Reuben Njoroge
"Kenya Civil Aviation Authority Moi International Airport”
Aviation Meteorologist Forecaster
rnjoroge@meteo.go.ke
0721494212
Timeline
Teacher
Muthiga Secondary School
07.2022 - Current
Computer instructor
Petanns Driving School And Computer College
09.2021 - 07.2022
Sales and marketing Associate
BK Digital Agency
12.2019 - Current
Business Owner
Steve Enterprise
09.2019 - 01.2020
Industrial Trainee
Kenya Civil Aviation Authority
02.2018 - 04.2018
Industrial Attachment
Kenya Airport Authority
09.2017 - 11.2017
Second Class Upper Division - Civil Aviation Management
Moi University
09.2014 - 04.2019
Mpesa Agent
Brasely Limited
12.2013 - 08.2014
Similar Profiles
ALLAN KARITAALLAN KARITA
ICT MANAGER at Muthiga Dairies LimitedICT MANAGER at Muthiga Dairies Limited
Pankaj VasavaPankaj Vasava
Pravasi Teacher at Government secondary and higher secondary school AmlzarPravasi Teacher at Government secondary and higher secondary school Amlzar
Haya Majid AwadHaya Majid Awad
Art Teacher at ZAKHER SCHOOL , MBK School ,- Al Merajeb Secondary School ,Haya Bint Hussain Primary schoolArt Teacher at ZAKHER SCHOOL , MBK School ,- Al Merajeb Secondary School ,Haya Bint Hussain Primary school