Seasoned Logistics and Courier Professional with 8 years of hands-on experience at Fargo Courier and Security Group Africa. Expertise in last-mile delivery, route optimization, and secure logistics operations. Successfully managed high-volume dispatches, coordinated cross-border deliveries, and implemented tracking systems that significantly reduced delivery delays. Played a vital role in training teams in safety protocols and customer service to ensure seamless operations across Kenya and East Africa. Excited about the opportunity to bring on-the-ground expertise in efficient logistics management to a forward-thinking company.
Hi, I’m
STEPHEN KINYUA NYAGA
Courier Coordinator
Summary
Overview
8
years of professional experience
1
Certification
Work History
Security Group Africa (SGA)
Courier Coordinator
01.2024 - Current
Job overview
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Developed strong relationships with clients through dependable service that ensured repeat business.
Fargo Courier LTD
Retail Sales Representative
05.2017 - 01.2024
Job overview
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Folded and arranged merchandise in attractive displays to drive sales.
- Generated brand awareness and positive product impressions to increase sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
- Maximized revenue potential during high-traffic periods by effectively managing multiple customer interactions simultaneously.
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
- Fostered a culture of teamwork among colleagues through open communication channels and collaborative problemsolving.
Education
Kenyatta University Nairobi
Bachelor Of Education from Kiswahili/History
University Overview
Differed due to lack of school fees
Fargo Training School Nairobi
Courier Certificate from Courier And Logistics
05.2017
University Overview
Access Computer College Nairobi
Certificate In Computer Packages from Computer
04.2013
University Overview
Gangara Secondary School Embu
KCSE from Secondary Education
11.2011
University Overview
Excelled with a B-
Kiamugongo Primary School Embu
KCPE from Primary Education
12.2006
University Overview
Skills
Tracking specimens
Accomplishments
Accomplishments
While at Fargo Courier LTD, I attended training on dangerous goods awareness course and was awarded a certificate for the same
Certification
Dangerous goods awareness certificate
Timeline
Courier Coordinator
Security Group Africa (SGA)
01.2024 - Current
Dangerous goods awareness certificate
02-2018
Retail Sales Representative
Fargo Courier LTD
05.2017 - 01.2024
Kenyatta University
Bachelor Of Education from Kiswahili/History
Fargo Training School
Courier Certificate from Courier And Logistics
Access Computer College
Certificate In Computer Packages from Computer
Gangara Secondary School
KCSE from Secondary Education
Kiamugongo Primary School
KCPE from Primary Education
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