Stephen Syovo
BANKER
NAIROBI
Summary
An industrious and highly personable professional who has 10 Years’ experience in the banking industry. Passionate and skilled in; branch management, Credit problem solving, Customer Retention, alternative channel, analytical thinking, and consistent delivery of excellent performance.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
12
12
Certifications
2
2
Languages
Work History
Commercial Banking Relationship Officer
Ecobank Kenya limited
NAIROBI
08.2015 - Current
- Customer acquisition and building relationships with subsidiary relationships both locally and internationally.
- Prepare presentation materials for use in client meetings, covering topics such as Funding, strategic alternative investments, capital markets activity and financial advisory while Participating in all stages of transaction executions, from pitch phase through to deal closing.
- Ensure effective delivery of Payments products to Corporate and Commercial banking customers in the country while maximize cash management share of wallet of customers.
- Ensuring that Channel is a deal winner to unlock additional revenue streams through sticky client relationships.
- Non-Performing Loans Management and initiation of recovery measures through relationship and analysis of client business struggles.
- Participated in continuous improvement of alternative channels by generating suggestions, engaging in problem-solving activities to support the technical team
- Proved successful working within tight deadlines and fast-paced atmosphere
- Achievements
- Started in a new Branch in 2021 and managed to build the book to half billion Kenya Shillings in 1 year with revenue of 30,000 USD Monthly
- Ecobank Innovation Committee chairman where we spearhead the banks competitive advantage in all segments of the bank by coming up with new ideas on products and cost cutting opportunities. This led one of my team Members to be recognized Group wide with one of the best innovative ideas of 2020.
- Worked with different stakeholders in Transaction Banking and I.T to deliver complex solutions for clients. For example, I worked with regional stakeholders to link a client to deliver payments via Host2Host which is now delivering payments of roughly 100M USD monthly
Sales Manager
Arrow Cars Limited
02.2012 - 10.2012
- Led a team of sales staff in achieving set sales goals in 2012 with turnover of 50,000,000 Kshs
- Cut product replacement cost by 50% by ensuring proper fitting of the tires and educating the client on maintenance of the tires
- Evaluating the current competitive environment for tyre products in the country
- Identifying market opportunities & developing strategic road map & solutions to grow revenue or gain market share
- Matching customers’ needs with product capabilities through presentation of tailored proposals
- Negotiating terms and conditions with customers to maximize revenue and profitability.
- Met with clients, delivering presentations and educating on product and service features and offerings
- Researched competitors' activities and products to uncover new trends
INTERNSHIP
Downtown Cambio Forex Bureau
NAIROBI
08.2011 - 12.2011
- Sorted, organized and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine and special requirements.
- Completed research, compiled data and assisted in timely reporting.
- Operational, administrative, and financial functions of the bureau.
- Day-to-day trading of the forex bureau and ensure its profitability.
- Maintain and submit Central Bank of Kenya reports on a weekly and monthly basis
- Establish the most competitive market rates to sell foreign currencies and maximizing returns
- Customer Relationship management; by ensuring customers get good service at the bureau
Education
Bachelor of Arts - Accounting and Finance option
Kenyatta University
NAIROBI 08.2007 - 07.2012
High School Diploma -
UPPERHILL SCHOOL
NAIROBI 01.2003 - 11.2006
Skills
Commercial awareness
Relationship building and networking
Commercial portfolio management
Loan officer training
Customer Relationship Management Software (CRM)
Business relationship building
Problem-Solving
Banking
Compliance, banking laws and regulations
Certification
Problem Loan Management Forum Organized by IFC and Kenya Bankers Association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Commercial Banking Relationship Officer
Ecobank Kenya limited
08.2015 - Current
Sales Manager
Arrow Cars Limited
02.2012 - 10.2012
INTERNSHIP
Downtown Cambio Forex Bureau
08.2011 - 12.2011
Bachelor of Arts - Accounting and Finance option
Kenyatta University
08.2007 - 07.2012
High School Diploma -
UPPERHILL SCHOOL
01.2003 - 11.2006