Stephen Osur
Nairobi
Summary
Experienced Business Development Executive with a strong background in steel, engineering, and construction product solutions. Skilled in engaging specialists, potential customers, and personnel through polished and articulate communication. Known for establishing trusting relationships and cultivating long-term partnerships, resulting in productive and successful collaborations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales and Business development Executive
Tarmal wire Products Ltd
09.2022 - Current
- Generated sales leads and identified new business opportunities through proactive prospecting and cold calling
- Utilized insight generation techniques and conducted market intelligence gathering
- Performed thorough market trend analysis to determine prevalent industry patterns
- Expanded clientele base by securing new accounts in retail hardware, contractor, and engineering sectors
- Provided prompt responses to website and social media enquiries
- Optimized client satisfaction and loyalty
- Implemented a schedule of weekly visits to retailers in Nairobi and monthly visits to towns outside of Nairobi
- Maintained up-to-date knowledge of industry, target accounts, and competitive landscape.
Sales Executive
Apex Steel Limited
09.2020 - 08.2022
- Development of sales leads and uncovering of new opportunities through prospecting and cold calling
- Insight generation and market intelligence collection
- Market trends analysis
- Recruitment of new accounts in both retail hardware, contractor, and engineering sectors
- Handling website and social media enquiries
- Weekly visits to retailers in Nairobi and monthly visits to other towns
- Managed customer relationships through consultative sales techniques to attain individual sales goals
- Contacted current and potential clients to promote, upsell, and cross-sell products and services.
Business Account Manager (Bamburi Cement Route to Market Account)
Gap Marketing
04.2017 - 06.2020
- Planned and led training sessions to promote sales team professional development and sales goal reinforcement
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts
- Led sales team while managing the Route to market account
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling
- Conducted market research to attract clients in new territories
- Worked with Operations Manager to resolve project execution problems, improve operations, and provide exceptional customer service
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Monitored social media and online sources for industry trends.
Retail Sales Team Leader (Bamburi Cement Account)
Gap Marketing Ltd
01.2017 - 04.2018
- Reported every field activity and team progress to the Business Account Manager
- Trained and supervised a team of trade developers in data collection, gathering competitor information and market insights, customer dispute resolution, and the sales process
- Made periodical field reports using Office applications and field reporting platforms and shared with the Business Account Manager
- Made prospects for new business
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately
- Led staff meetings to delegate tasks, assign workloads, and communicate changing priorities
- Developed open and professional relationships with team members to facilitate effective issue resolution
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities
- Maintained excellent employee relationships by cultivating supportive, positive, and helpful working environment.
Credit Card Sales/Marketing Representative
Nakumatt Holdings Limited
04.2010 - 11.2016
- Managed corporate client accounts
- Daily handling of credit card and cheque payments
- Worked in tandem with the sales team and customers to negotiate payments and verify account reconciliations
- Supervised aisle stock availability, display, and merchandising
- Liaised with the marketing coordinator in effecting in-store promotions.
Senior Customer Service Representative
Nakumatt Holdings Limited
01.2009 - 04.2010
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Compiled customer feedback and recommended service delivery improvements to management
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers in a fast-paced environment
- Handled after-sales service on electronics, furniture, and home appliances
- Ensured prompt customer dispute resolution.
Loyalty Program Executive
Nakumatt Holdings Limited
03.2004 - 01.2009
- Performed various administrative functions, including filing paperwork and reporting to the central office
- Enrolled customers into the retail loyalty system (smart card)
- Engaged in front office operations, including handling the switchboard and printing pool.
Education
Bachelors in Business Management-2nd Class upper - undefined
Mount Kenya University
12.2016
Diploma in Sales and Marketing - undefined
Bridge College - Nairobi
11.2013
Diploma in Customer Service - undefined
Bridge College - Nairobi
12.2012
High School Diploma - undefined
Simenya Secondary
11.1993
Skills
- Sales pipeline development
- Account development
- Relationship building and management
- Sales forecasting
- Process management
- Performance monitoring
- Field surveying
- Team management
- Records administration
- Business growth and retention
- Staff leadership and direction
- Client contract negotiations
- Lead generation
- Consultative sales techniques
- Salesforce
Certification
- Project Management
- Computer proficiency (Ms Word, Ms DOS, Excel, Access, PowerPoint)
- Fire and First Aid marshal
- Certificate in building construction management
- Fire Marshals
- First Aid
Languages
Swahili
English
References
- Ernest Mdio, Sales Department, Apex steel Ltd, 0727171046, e.mdio@apex-steel.com
- Wycliffe Amollo, Operations Manager, Gap Marketing Ltd, 0723074607
- Rev Dr Simon Oriedo, St Mark's ACK Westlands, 0735621172, sjoriedo@gmail.com
Timeline
Sales and Business development Executive
Tarmal wire Products Ltd
09.2022 - Current
Sales Executive
Apex Steel Limited
09.2020 - 08.2022
Business Account Manager (Bamburi Cement Route to Market Account)
Gap Marketing
04.2017 - 06.2020
Retail Sales Team Leader (Bamburi Cement Account)
Gap Marketing Ltd
01.2017 - 04.2018
Credit Card Sales/Marketing Representative
Nakumatt Holdings Limited
04.2010 - 11.2016
Senior Customer Service Representative
Nakumatt Holdings Limited
01.2009 - 04.2010
Loyalty Program Executive
Nakumatt Holdings Limited
03.2004 - 01.2009
Bachelors in Business Management-2nd Class upper - undefined
Mount Kenya University
Diploma in Sales and Marketing - undefined
Bridge College - Nairobi
Diploma in Customer Service - undefined
Bridge College - Nairobi
High School Diploma - undefined
Simenya Secondary
- Project Management
- Computer proficiency (Ms Word, Ms DOS, Excel, Access, PowerPoint)
- Fire and First Aid marshal
- Certificate in building construction management
- Fire Marshals
- First Aid
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