STEPHEN ONJOMA

Strategic Communications and Public Relations professional with over 10 years of multidisciplinary experience across journalism, media production, marketing, and customer engagement. Proficient in both print and broadcast media, including radio production, news reporting, photography, and videography, with a strong ability to craft compelling narratives that enhance brand visibility and audience engagement.

Brings additional leadership experience in the automotive and electric mobility sector, with three years in aftersales management—progressing from Service Supervisor to Regional Aftersales Manager. Combines communication expertise with operational leadership, sales strategy, and customer experience management to support business growth, strengthen stakeholder relationships, and deliver high-impact results.

• Proficiency in computer skills: MS word, MS excel, email and internet.
• Excellence sales and marketing skills.
• Crisp clear, fluent and friendly but firm in English, Swahili and a good interviewer.
• Versatile, team player with ability to effectively plan, multitask, assign, prioritize and oversee others.
• Efficient time manager with unparalleled interpersonal relations and strong organizational skills.
• Excellent problem solving and high professional communication skills.
• Ability to work under pressure independently and as a team with minimal supervision.
• Wealth of knowledge and reporting skills and thorough knowledge of organizational culture, work, ethics and integrity.
• Experience in telephone reception and accepting deliveries, office tidying and managing diaries.
• Strong coordination and experience in administration procedures, planning and control.
• Efficient internet researcher.
• Driver class BCE.
• An excellent marketer who knows how to prioritize his duties to achieve goals and meet his target.
• Excellent in reports and data collection for both organization and individual.
• Adaptive, flexible and well traversed in coastal regions with a clear grasp of each area and firsthand information and knowledge.

• Dr. John Kiplangat Bii

        Director, Kenya School of Government Matuga

        john.bii@ksg.ac.ke/johnbii451@gmail.com

        0721770640

• Joseph Akwiri

       Deputy operations manager

       Baraka Fm, P.o. box 87752, Mombasa, 80100

       joseph.akwiri@gmail.com

       0725988293

• Musa Naviye, News and Programs Editor

       Sahara FM Kisumu

       mnaviye22@yahoo.com

       0715802557

• Karthickeyan Muralidharan

       After sales manager

       Spiro Kenya (Africa Smart Mobility)

       0704355652

• Trained at the Technical University of Mombasa (TUM) through a program organized by the Media Council of Kenya, focusing on the role of journalists in achieving Kenya’s Vision 2030. Covered key areas including media law and ethics, governance and media management, entrepreneurship, investment, and innovation in the media industry.
• Trained at Kenyatta University Mombasa City Campus through a program organized by the Ministry of Information and Communication Technology (ICT) on online work and freelancing. The training covered freelance platforms, qualities of successful freelancers, resume writing, profile creation, and marketing techniques for online workers. It also emphasized entrepreneurship and innovation, encouraging the use of digital skills to create sustainable income opportunities.
• Trained as a Sales Executive at CMC Motors, an Al-Futtaim Company in Nairobi. The training covered dealership management, customer/client relations, and effective handling of inquiry reports, including classification and identification. Participants learned about different types of reports, objection handling, the complete sales process, and strategies on how to successfully close a sale.
• Completed Occupational Safety and Health (OSH) training, covering first aid, general health and safety practices, and fire risk management. The training also addressed regulations and legal notices, including employees’ rights and procedures for lodging complaints or claims when exposed to workplace risks.

Trained at the Technical University of Mombasa (TUM) through a program organized by the Media Council of Kenya, focusing on the role of journalists in achieving Kenya’s Vision 2030. Covered key areas including media law and ethics, governance and media management, entrepreneurship, investment, and innovation in the media industry

• Service Network & Dealer Management: Drive and support dealer partner service networks, ensuring service readiness, adherence to brand standards, and continuous improvement in service levels.
• Technical Operations & Warranty: Provide direct technical support and manage warranty claim processes, including troubleshooting for high-voltage components and software updates.
• Customer Experience (NPS): Lead the after-sales team to deliver exceptional customer satisfaction, managing customer feedback, complaints, and goodwill authorization.
• Parts & Logistics Management: Develop, forecast, and manage spare parts inventories, ensuring availability for service centers and optimizing supply chain logistics.
• Operational KPI Tracking: Monitor, analyze, and optimize key performance indicators (KPIs) such as Turnaround Time (TAT), service retention, and dealer workshop capacity.
• Service Sales & Revenue: Establish, drive, and meet annual service revenue targets, parts, and accessories sales.
• Training & Implementation: Coordinate training for technicians, manage the deployment of DMS (Dealer Management Systems), and implement after-sales IT platforms.
• Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
• Telephone Service - Efficiently handled over 100 calls daily, delivering information and service to guarantee customer satisfaction.