Power bi
Stephen Omwanda
Sales Executive | Data Analyst | Virtual Assistant
Summary
Results-driven professional with 4+ years of experience in sales, data analytics, and virtual assistance. Expertise in customer satisfaction, retention, and relationship management, with a data-driven approach to optimizing business performance. Proficient in CRM tools (HubSpot, Asana), SQL, Python, and Power BI to analyze trends and improve decision-making. Adept at streamlining operations, increasing sales, and delivering exceptional customer service. Seeking opportunities to leverage analytical and sales expertise to drive business success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Data Analyst
LinkedIn
06.2025 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
Trainee Analyst
Sigma Academy
09.2024 - 03.2025
- Utilize SQL and Excel for data preparation and analysis.
- Develop reports and dashboards to visualize business performance.
- Conduct trend analysis and process optimization studies.
- Extract insights from data to improve decision-making.
After Sales Executive
Associated Motors LTD
03.2022 - 07.2024
- Reduced vehicle maintenance downtime by 60% through efficient service coordination.
- Maintained 80% customer retention by addressing inquiries, complaints, and feedback.
- Increased customer trust by 70% through proactive warranty claim management.
- Enhanced after-sales revenue by 40% via loyalty programs and service packages.
- Trained and mentored team members to ensure consistent and high-quality service delivery.
Van Sales Executive
Car and General Trading LTD
08.2020 - 03.2022
- Increased sales by 140% through customer engagement and product promotion.
- Achieved 100% customer retention by providing timely after-sales support and follow-ups.
- Reduced order processing time by 50% through optimized van inventory management.
- Gathered and analyzed customer feedback to improve service offerings.
Education
Bachelors - Sales & Marketing
Cooperative University of Kenya
01.2015 - 01.2019
Skills
Data Analysis (Excel, SQL, Power BI)
CRM & Project Management (HubSpot, Asana)
Python (Pandas, JSON, Data Processing)
Data Visualization & Reporting
Sales Strategy & Customer Retention
Market Research & Business Consulting
Certification
Virtual Assistant Training, ALX (2024)
Software
Hubspot
Asana
Timeline
Data Analyst
LinkedIn
06.2025 - Current
Trainee Analyst
Sigma Academy
09.2024 - 03.2025
After Sales Executive
Associated Motors LTD
03.2022 - 07.2024
Van Sales Executive
Car and General Trading LTD
08.2020 - 03.2022
Bachelors - Sales & Marketing
Cooperative University of Kenya
01.2015 - 01.2019