Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Stephen Omwanda

Stephen Omwanda

Sales Executive | Data Analyst | Virtual Assistant

Summary

Results-driven professional with 4+ years of experience in sales, data analytics, and virtual assistance. Expertise in customer satisfaction, retention, and relationship management, with a data-driven approach to optimizing business performance. Proficient in CRM tools (HubSpot, Asana), SQL, Python, and Power BI to analyze trends and improve decision-making. Adept at streamlining operations, increasing sales, and delivering exceptional customer service. Seeking opportunities to leverage analytical and sales expertise to drive business success.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Data Analyst

LinkedIn
06.2025 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Used statistical methods to analyze data and generate useful business reports.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Utilized data visualization tools to effectively communicate business insights.

Trainee Analyst

Sigma Academy
09.2024 - 03.2025
  • Utilize SQL and Excel for data preparation and analysis.
  • Develop reports and dashboards to visualize business performance.
  • Conduct trend analysis and process optimization studies.
  • Extract insights from data to improve decision-making.

After Sales Executive

Associated Motors LTD
03.2022 - 07.2024
  • Reduced vehicle maintenance downtime by 60% through efficient service coordination.
  • Maintained 80% customer retention by addressing inquiries, complaints, and feedback.
  • Increased customer trust by 70% through proactive warranty claim management.
  • Enhanced after-sales revenue by 40% via loyalty programs and service packages.
  • Trained and mentored team members to ensure consistent and high-quality service delivery.

Van Sales Executive

Car and General Trading LTD
08.2020 - 03.2022
  • Increased sales by 140% through customer engagement and product promotion.
  • Achieved 100% customer retention by providing timely after-sales support and follow-ups.
  • Reduced order processing time by 50% through optimized van inventory management.
  • Gathered and analyzed customer feedback to improve service offerings.

Education

Bachelors - Sales & Marketing

Cooperative University of Kenya
01.2015 - 01.2019

Skills

Data Analysis (Excel, SQL, Power BI)

Certification

Virtual Assistant Training, ALX (2024)

Software

Power bi

Hubspot

Asana

Timeline

Data Analyst

LinkedIn
06.2025 - Current

Trainee Analyst

Sigma Academy
09.2024 - 03.2025

After Sales Executive

Associated Motors LTD
03.2022 - 07.2024

Van Sales Executive

Car and General Trading LTD
08.2020 - 03.2022

Bachelors - Sales & Marketing

Cooperative University of Kenya
01.2015 - 01.2019

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Stephen OmwandaSales Executive | Data Analyst | Virtual Assistant