Stephen Mwangi
System Administrator
Nairobi
Summary
Experienced System Administrator with a proven track record of effectively managing, monitoring, and maintaining various technology infrastructures. Proficient in troubleshooting complex technical issues, implementing security measures, and optimizing system performance. Skilled in working with diverse operating systems, servers, and networking technologies to ensure seamless operations for users. Strong problem-solving abilities, excellent communication skills, and a dedication to delivering high-quality IT support make me a valuable asset to any organization.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
System & ERP Administrator
Redshank Limited
8 2024 - Current
- Ensuring the smooth functioning of IT systems
- Managed and maintained all aspects of the ERP system to ensure optimal performance and functionality
- Monitoring for potential issues in a proactive manner
- Collaborated with cross-functional teams to analyze business processes and identify opportunities for system improvements and enhancements
- Provided training and support to end users to ensure proper utilization of the ERP system and adherence to established protocols
- Conducted regular system audits to identify and resolve issues related to data integrity, security, and system performance
- Implemented system updates, patches, and upgrades to ensure the ERP system is up-to-date with the latest features and security enhancements
- Maintaining comprehensive documentation
- Automating repetitive system administration jobs
- Outlining and implementing authentication measures.
Assistant System Administrator
Korara Highlands Tea Factory
09.2024 - 06.2023
- Provide technical support to system administrators by troubleshooting hardware and software issues
- Supporting compatibility between systems
- Governing database operations
- Assist with the installation, configuration, and maintenance of operating systems and server hardware
- Looking after access privileges
- Planning for backups and recovery needs
- Reviewing an incident’s history after it occurs
- Monitor system performance and conduct routine maintenance tasks to ensure optimal functionality
- Collaborate with IT team to implement security measures and policies to protect system integrity
- Maintain documentation of system configurations, processes, and procedures for future reference.
I.T Assistant – (Helpdesk Support Service)
CMC Ravenna – Kenya Branch
04.2017 - 04.2020
- Provided first-level technical support to end-users by troubleshooting hardware and software issues, resolving 90% of tickets in a timely manner
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Assisted in managing and maintaining Helpdesk ticketing system, ensuring accurate documentation of all reported issues and resolutions
- Develop and maintain local networks in ways that optimize performance
- Conducted regular software and hardware installations, updates, and upgrades for end-users, improving system performance and functionality
- Collaborated with team members to identify recurring technical issues and implemented proactive solutions to prevent future occurrences
- Delivered hands-on training to end-users on basic troubleshooting techniques and best practices for utilizing software applications, resulting in increased user satisfaction and productivity
- Videoconferencing support for international meetings by ensuring smooth running of Conferencing facilities including interpretation services.
Assistant System Administrator
Freshpro Farms ltd
11.2016 - 03.2017
- Assisted in performing system maintenance tasks such as software updates, disk cleanups, and system backups
- Provided technical support to users by troubleshooting hardware and software problems
- Monitored system performance and implemented solutions to optimize efficiency
- Participated in planning and implementing network infrastructure upgrades and expansions
- Documented system configurations, procedures, and troubleshooting steps for reference and training purposes.
ICT Officer
Nakuru County Government
08.2014 - 11.2016
- Managed a team of IT professionals to support the organization's ICT infrastructure and systems
- Implemented and maintained network security protocols to safeguard confidential information
- Conducted regular systems audits to identify and resolve potential issues proactively
- Provided technical support to end-users for hardware, software, and network-related queries
- Developed and executed ICT strategies to streamline processes and improve efficiency across departments.
Education
Bachelor of Business Information Technology -
Jomo Kenyatta University of Agriculture And Technology
05.2010 - 05.2014
Kenya Certificate of Secondary Education - undefined
Langa Langa High School
01.2005 - 05.2009
Skills
Network administration: Routing and switching, Firewalls and security
System Administration: Server Setup Configuration & Maintenance
Cloud Computing: Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP)
Scripting and automation: scripting languages like Python, PowerShell, and Bash to automate
Cybersecurity: Firewall configuration, Encryption, Regular patching and updates
Web Development: Front & Backend Development Skills, Web Performance Optimization, Testing and Debugging, Security Concepts
Certification
Cisco Certified Network Associate (CCNA), Jomo Kenyatta University of Agriculture and Technology, 02/2011
References
- Mr. Victor Kigen, System Administrator - Korara Highlands Tea Factory, 09/2020, 06/2023, +254715929151, victorkkigen@gmail.com
- Mr. Hervey Saatsa, I.T Manager - CMC Ravenna – Kenya Branch, 04/2017, 04/2020, +254789813516, hervey.saatsa@cmcra.com
- Mr. Leonard.K. kirui, Chief Officer I.C.T and e-Government - Nakuru County Government, 09/2020, 06/2023, 0724824712, kiruileonard@gmail.com
Timeline
Assistant System Administrator
Korara Highlands Tea Factory
09.2024 - 06.2023
I.T Assistant – (Helpdesk Support Service)
CMC Ravenna – Kenya Branch
04.2017 - 04.2020
Assistant System Administrator
Freshpro Farms ltd
11.2016 - 03.2017
ICT Officer
Nakuru County Government
08.2014 - 11.2016
Bachelor of Business Information Technology -
Jomo Kenyatta University of Agriculture And Technology
05.2010 - 05.2014
Kenya Certificate of Secondary Education - undefined
Langa Langa High School
01.2005 - 05.2009
System & ERP Administrator
Redshank Limited
8 2024 - Current