STEPHEN MWANGI
Nairobi
Summary
Forward-thinking Management Executive with proven record of accomplishment in Financial services industry. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head of Car Financing
Mogo Kenya Ltd
03.2023 - Current
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Collaborated with cross-functional teams to develop innovative solutions.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Recruited and hired top-level talent to add value and expertise to sales department.
Head of Branch Network
Mogo Kenya Ltd
09.2021 - 04.2023
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Represented company and promoted products at conferences and industry events.
Branch Manager
Mogo Kenya Ltd
05.2019 - 09.2021
- Recruited, interviewed, hired and trained Sales Agents and implemented mentoring program to promote positive feedback and engagement
- Reviewed more than 250 financial statements per month
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations
- Assessed employee performance and developed improvement plans
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Engaged employees in business processes with positive motivational techniques
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions
- Generated dramatic improvements across entire sales cycle, including prospecting, conversion and contract negotiation
- Wrote weekly and Monthly reports detailing branch activities.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Chief Operating Officer
Moptions Capital Ltd
05.2017 - 05.2019
- Providing effective leadership to Moptions capital ltd Chief Operating Officer management and ensure that the company pursues its Moptions Capital Limited - Nairobi, strategic vision, Mission, and achieve its mandate of Nairobi County Matching financial and non-financial options as credit only microfinance
- Responsible for operations strategies and business growth to deliver effective and profitable operation of the business and enhance the Company's profile in the market place
- Ensuring the company delivers an outstanding service that is customer focused and efficient at all times
- Ensure the attainment of short and long-term financial objectives (profitability) of the Company
- Overseeing portfolio management, set up, and maintain control guidelines and principles based on best practices to ensure a healthy and balanced portfolio
- Monitor and evaluate the company performance in terms of number of clients, number of loans, interest paid, repayments and outstanding balance to generate a healthy portfolio on a monthly basis, including client satisfaction metrics
- Ensure organizational quality through review, update, implementation and adherence to agreed policies, procedures and manuals
- Develop & document procedure manuals for all key company processes, including operational process/data flow charts, within and across functions
- Lead the management committee on product design, development, production, promotion, & financial aspects and policy review
- Oversee credit risk framework, implement credit strategies, policies and procedures in line with the company's corporate strategy
- Ensuring compliance with regulatory and statutory provisions regarding risk management, prompt reporting of risk positions and provision of advice on possible resolutions of critical issues
- Representing the company in all corporate functions.
Business Development Manager
Moptions Capital Ltd
09.2016 - 05.2017
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Provide leadership and manage performance of business development officers
- The provision of prompt, efficient and effective services to microfinance, sme/retail clients within the Company offices and in the field
- Created reports and presentations detailing business development activities
- Researched and identified opportunities for growth
- Represented company and promoted products at conferences and trade association meetings
- Worked with existing customers to increase purchases of products and services
- Consistently exceeded quotas through penetration of new accounts
- Identified issues and crafted unique and immediate solutions to remedy problems
- Devised effective marketing, sales and other promotional initiatives
- Negotiated, prepared and signed contracts with customers
- Ensured client inquiries were handled professionally and efficiently
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
Branch Manager
Smep Microfinance Bank
08.2015 - 09.2016
- The administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, security and safety in accordance with the Bank's objectives
- Maintaining a healthy branch loan book portfolio
- Participating in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs Developing new deposit and loan business Providing leadership, training and supervision Analyzing of loan requests and and conducting research on the areas of expansion and reporting
- Marketing of SMEP MFB LTD to direct and indirect stake holders Staff development and training Innovation of loan products to suit the needs of the customers Monitoring of banking activities and banking best practices Business plan and Budget formulation, implementation and realization Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
- Recruitment, registration and training of Agency banking customers, SME & Corporate Clients
- Training the Kiwa groups to mobilize the Deposits as well as loan recovery and maintaining of appropriate quality of assigned Portfolio
- Analyzing the loan requests, through the applicant business appraisal, preparation of cash flow statements and preparation of written recommendations for approval
- Provision of Quality professional advice to the customers on their various financial needs ODB Portfolio Growth and Management Maintaining of a healthy, high yielding loan book
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Responsible for Marketing of Banks products and services Prospecting and on-boarding of new customers into SMEP MFB Meeting the sales targets on selected Banks' Products and Services
- Upholding and promoting of the Banks' Brand in their respective regions through professional customer interaction as well as excellent customer service.
Business Development Officer
Smep Microfinance Bank
07.2014 - 08.2015
- Collaborated with sales and marketing departments to support business objectives and client acquisition
- Kept meticulous client notes in customer relationship management application
- Consistently exceeded quotas through penetration of new accounts
- Negotiated and closed long-term agreements with new clients in assigned territory
- Resolved problems, improved operations and provided exceptional client support.
Direct Sales Representative
Smep Microfinance Bank
05.2014 - 07.2014
- Met customers in homes and businesses to discuss and demonstrate products
- Exceeded the sales target on selected Bank Products
Sales Supervisor
Centaline Supermarkets/Zetu Furnitures
01.2010 - 04.2012
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
Education
Master of Business Administration - Strategic Mangement
University Of Nairobi
Nairobi, Kenya12.2023
Fundamentals of Microfinance - Microfinance
UNITAR
Nairobi, Kenya05.2020
Strategic Management And Leadership - Strategic Management And Leadership Certification
Kenya Institute Of Management
Nairobi, Kenya09.2017
CPA - Accounting
KASNEB
Nairobi, Kenya12.2015
Bachelor of Arts - Economics
University Of Kabianga
Kericho, Kenya11.2014
Computer Application Packages - Information Technology
One Stop Youth Resource And Information Center
Nairobi, Kenya11.2009
Kenya Certificate of Secondary Education - KCSE
Mugoiri Secondary School
Murang'a, Kenya12.2008
Skills
- Business Administration
- Staff Supervision
- Quality Management
- Process Automation
- P&L Management
- Business Development
- Project Management
- Customer Relationship Management
- Leadership and Team Building
- Profitability Improvement
- Sales Analytics
- Market Analysis
- Strategic Planning
- Service Improvements
Certification
Certified Public Accountant (CPA)
Certification in Strategic Management and Leadership
HOBBIES
Reading
Writing
Team Building
Affiliations
- Kenya Institute of Management Member
- Fintech Association Kenya
Referees
Domas Mineikis
Chief Executive Officer
Mogo Kenya Ltd
Dr. Benedict Mkalama
MBA Thesis Supervisor
University of Nairobi
Timeline
Head of Car Financing
Mogo Kenya Ltd
03.2023 - Current
Head of Branch Network
Mogo Kenya Ltd
09.2021 - 04.2023
Branch Manager
Mogo Kenya Ltd
05.2019 - 09.2021
Chief Operating Officer
Moptions Capital Ltd
05.2017 - 05.2019
Business Development Manager
Moptions Capital Ltd
09.2016 - 05.2017
Branch Manager
Smep Microfinance Bank
08.2015 - 09.2016
Business Development Officer
Smep Microfinance Bank
07.2014 - 08.2015
Direct Sales Representative
Smep Microfinance Bank
05.2014 - 07.2014
Sales Supervisor
Centaline Supermarkets/Zetu Furnitures
01.2010 - 04.2012
Master of Business Administration - Strategic Mangement
University Of Nairobi
Fundamentals of Microfinance - Microfinance
UNITAR
Strategic Management And Leadership - Strategic Management And Leadership Certification
Kenya Institute Of Management
CPA - Accounting
KASNEB
Bachelor of Arts - Economics
University Of Kabianga
Computer Application Packages - Information Technology
One Stop Youth Resource And Information Center
Kenya Certificate of Secondary Education - KCSE
Mugoiri Secondary School
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