Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Stephen Munyiri Wamuyu

NAIROBI

Summary

Results-oriented Supply Chain Specialist with over 15 years of experience driving excellence and implementing continuous process improvements across Distribution, Inventory management, Warehousing, Customer service, Team management, Project Management, change management, Planning, Forecasting and end-to-end supply chain operations within global organizations such as Nestlé, MultiChoice, Emirates and Reckitt.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

15
15
years of professional experience

Work History

CUSTOMER SERVICE & SUPPLY EXCELLENCE MANAGER

RECKITT KENYA
12.2024 - Current
  • Responsible for leading the customer service team and ensuring the delivery of high-quality customer service and order management, ensuring our customers get their orders on time and in full.
  • Managing outbound and reverse logistics through effective relationships with Customers, Suppliers and Third-party logistics providers.
  • Master Data champion assisting with Item creation and any other Master Data modifications in SAP, JD Edwards, Veeva Quality One, Fast SKU and JDA ERPs.
  • Portfolio management by SLOB analysis, Portfolio Rationalization, MOQ management (raising high MOQs resulting in high NWC at DBs), Harmonization projects.
  • Projects management supporting all New Product Developments and Existing Product Developments including Weekly communication of all NPD, EPD project status, any pending actions and updating the Critical Path of a project.
  • Managing Direct to Trade by managing the transition of our first account Naivas Supermarket, which has improved the Service levels from 68.8% before the transition to current 80.96%.
  • Preparation of Daily, Weekly and Monthly Service trackers by consolidation of order fulfillment data, Service Levels, Pack fill Rates, cross-referencing with our ERP systems (JDE, SAP, Power Bi) and sharing of reports with the leadership team and escalation of any data integrity issues identified.
  • Key Achievements
  • ERP implementation: Implementation of SAP Go live that included on the job training with and handled rollout with minimal challenges by cleaning the master data list and ensuring all the SKUs were properly configured in SAP.
  • Direct to Account Implementation: Managed implementation of Direct to Key Account to Naivas supermarket which led to an improved Service Level from 68.8% to 80.96%Account.

INVENTORY MANAGER

EMIRATES LEISURE RETAIL
06.2023 - 11.2024
  • Setting up the Warehouses and warehouse operations in Zanzibar, including implementation of Microsoft AX Dynamics.
  • Trained warehouse staff on Warehouse operations, Performance Managements, use of the ERP systems (Oracle FMC, Micros and Microsoft AX dynamics) including Barcode scanning in stock management, which streamlined inventory management procedures, resulting in advanced stock management.
  • Managed all inventory related activities from inbound, storage and outbound.
  • Also supervised daily, weekly and monthly Stock taking including in-depth analysis on the stock movements, depletions, Costing, Pricing, and stock variances of all the SKUs.
  • I also monitored inventory levels and forecasted demand to ensure that sufficient inventory was available to meet customer needs while minimizing waste and excess inventory.
  • Maintaining Master Data for all SKUs and Recipes including Creation of SKUs and Recipes costing and pricing.
  • Also managing inventory databases and systems, including tracking depletions, changes in cost and pricing to ensure up-to-date information is available to the team.
  • Engaged Customs Authorities (Tanzania Revenue Authority and Zanzibar Revenue Authority) on the effective management of our Bonded warehouse and Security bonds with regard to all incoming shipments, Monthly Sales submission, Ageing report of the inventory in the Bonded Warehouse, Audits, Bond License renewal, Periodic reconciliation between stocks as per Tanzania customs records (TANCIS) and stock on hand as per our ERP/Inventory records, and all other statutory requirements on the administration of duty-free products.
  • Supervising day-to-day operation of the Warehouse and Inventory team effectively and efficiently by tracking performance through daily KPI’s tracking.
  • I also provided oversight to the Retail, Food and Beverage and Kitchen teams to ensure they were undertaking their roles in stock management effectively to prevent variances and financial losses to the company.
  • Implemented continuous improvement (CI) initiatives, including 5S methodology and root cause analysis, which lowered error rates in Inventory reporting, ordering and order fulfillment, hence enhancing customer experience and service levels.
  • (A Subsidiary of the Emirates Group)
  • Key Achievements
  • ERP implementation: Handled implementation of Microsoft AX Dynamics including Barcode/ RF scanning and Oracle Hospitality Materials Control rollout with minimal challenges and no stock variances.
  • Reduced Inventory discrepancies through implementation of new inventory tracking systems e.g. Daily cycle counts, Weekly and monthly wall to wall counts, stock reconciliation including in-depth variance investigations and closure.
  • Introduced Weekly and Monthly reports to provide up to date information for decision making including Stock on Hand report, Freshness report, Ageing report, Out of Stock report and Incoming Shipments tracking, Gross profit analysis per SKU.

STORE CONTROLLER

KENYA WINE AGENCIES LIMITED (KWAL)
07.2020 - 05.2023
  • Supervised daily activities of the Excise warehouse (Main factory finished goods Warehouse), including receiving finished goods from the Factory, storage, quality assurance checks, inventory management and control, space management, logistics, dispatch / shipping, and customer service ensuring that all processes adhere to the company’s standard operating procedures (SOP’s).
  • Spearheaded end-to-end warehouse operations, which included managing a team of over 15 staff working within Warehouse Operations by Conducting Daily team meetings by reviewing the previous days’ performance, planning for the day and providing updates related to daily operations and performance.
  • Conducted training sessions on KPIs and their importance, recommended training programs, and facilitated continuous learning.
  • Also Acted as a crucial link between the warehouse team and management, ensuring seamless communication and collaboration.
  • Supported the business by ensuring that the relevant changes to processes and procedures in the Excise environment are implemented by engaging with internal and external business partners to ensure customs & excise aspects of operations are continuously refined where possible and compliance to KRA policies and procedures is adhered to.
  • Supervising daily, weekly, monthly cycle counts and wall to wall stock takes, stock reconciliation including variance investigations and closure to ensure that the physical stocks, Bin Cards and the System stock status match - (SYSPRO ERP).
  • Inventory management to ensure inventory record accuracy and eliminate variances by implementation of warehouse standard operating procedures and adherence to First In First Out (FIFO) and First Expiry First Out (FEFO).
  • Prepared the weekly work plans, weekly depot trucks delivery schedule and resource planning requirements in liaison with KWAL Depots teams, Logistics team and Warehousing leadership by reviewing all activities including accomplished, pending, scheduled and stock order cycles.
  • Ensured good warehousing practice and stock management was in place through adherence stores environmental, health, safety, and security policies and procedure by coordinating warehouse operations to support internal and external customers in compliance with environmental, health, safety, and corporate policies and regulations.
  • Responsible for maintenance of warehouse machinery and equipment to ensure the electronic lift trucks, forklifts and pallet jacks were in good working condition.
  • Successfully transitioned to shift based teams work during the COVID-19 pandemic, maintaining productivity and team collaboration.
  • Key Achievements
  • ERP implementation: Handled implementation of Syspro ERP rollout in the Excise Warehouse with minimal challenges and no stock variances from SAGE Line 500 ERP.
  • Visual Boards Implementation: Introduced visual boards (MDWT - Mission-directed work team) for real-time team updates, reviews and inclusive decision-making.
  • Stock Build for Plant Relocation: Managed the stock build initiative by transferring stocks from the Excise Warehouse to 3PLs across Nairobi (AGL, Agility) as the company was preparing to relocate the plant from Enterprise Road to TATU city.
  • Process Enhancement: Through data driven analysis, I identified and implemented process enhancement that resulted in reduction in order processing time and increase in warehouse capacity utilization.
  • I proposed a process improvement that reduced order processing documents from 6 documents to 2 documents per truck.
  • Improved Truck Turnaround time by 100% from 4 hours per 40ft truck to 2 hours loading time for a 40-foot container.

STORE CONTROLLER

KENYA WINE AGENCIES LIMITED (KWAL)
09.2019 - 07.2020
  • Managed Mombasa Depot Operations including all activities related to Stock requisitions from Nairobi, receiving, storage and processing of Coastal region customer orders.
  • Conducted Daily team meetings by reviewing the previous days’ performance, planning for the day and providing any other updates that might affect the daily team performance.
  • Supervised daily, weekly and Monthly stock takes, cross referenced with our ERP system and stock reconciliation to ensure that the physical stocks, Bin Cards and the System stock status match.
  • Ensured compliance with county laws including application of depot operating and distribution licenses, liquor license, fire clearance, advertising & branding, signage, staff medical clearance, land rates clearance in Mombasa, Kilifi, Kwale and Taita Taveta counties.
  • Inventory management to ensure inventory record accuracy and eliminate variances by implementation of warehouse standard operating procedures and adherence to FIFO and FEFO.
  • Coordinated and prepared weekly work plans and resource requirements include planning for stock replenishments, inbound trucks, customer order forecast and stock replenishment cycles from Nairobi Factory.
  • Ensured good warehousing practice and stock management is in place through adherence depot health, safety, and security policies and procedure.
  • Maintained warehouse staff performance results by training, monitoring performance, coaching, counseling employees as well as planning, monitoring, appraising performance and providing timely feedback.
  • Collaborated with cross-functional departments including Procurement, Logistics, Finance, Human Resources, warehousing, and quality control, to ensure seamless stock flow and operational efficiency across the end-to-end supply chain.
  • Key Achievements
  • Visual Boards Implementation: Introduced visual boards (MDWT - Mission-directed work team) for real-time team updates, reviews and inclusive decision-making.
  • Streamlined Inventory management procedures, resulting in reduction in stock shortages and overstocking.
  • Introduced 5S in the daily operations which was fully adopted in daily operations and contributed to improved customer service and improvement in stock accuracy and improved order accuracy.

WAREHOUSE SUPERVISOR

MULTICHOICE KENYA LIMITED (GO TV KENYA LTD)
04.2013 - 05.2019
  • Managed and supervised all activities of the Engineering Warehouse, including sourcing, receiving, storage, inventory management, logistics and dispatch of all site build materials and spares, ensuring that all processes adhere to the company’s standard operating procedures (SOP’s).
  • Supported the site building teams to build 23 GO TV Transmission stations during the analogue to digital migration by on time delivery of all materials and e.g. Transmitters, Towers, Fencing, Antennas and other site building materials to the construction sites.
  • Assisted with Customs clearance of the site build equipment that were shipped mainly from South Africa by provision of necessary documentation, participating in Customs verification and ensuring all the equipment were placed in the correct HS category codes.
  • Developed and maintained detailed inventory reports, facilitating accurate demand forecasting and replenishment of spare parts for planning, procurement and logistics teams, which improved stock turnover ratios.
  • Developed, implemented, and reviewed operational policies and procedures for sourcing, receiving, handling, storage and dispatch of all engineering department requirements.
  • Developed and checked adherence of Service level Agreements (SLAs) for various service providers e.g. Logistics, Fire Extinguisher service, Air conditioner service, cleaning services, Security Team, First line support team, Spare part providers.
  • Tracked the service levels of each vendor to ensure we were getting value as per the SLAs.
  • Tracked our inventory by conducting Daily, Weekly and monthly physical counts and reconciling variances.
  • Preparation and submission of reports on monthly departmental KPI’s to Technical Manager including Site construction project Status, Site energy consumption, Logistics costs, Staff costs and spares consumption per transmission site.
  • Key Achievements
  • Successful construction of 21 GO TV transmission sites across Kenya that enabled the TV Digital migration to happen in Kenya in 2015.
  • I handled all project related Logistics and Warehouse activities from equipment receipt, dispatch to construction sites and site maintenance after Sites go live.
  • Also assisted the Uganda team with Equipment and tools transhipments through Kenya.
  • Decommissioning of 7 old DVB-H (Digital Video Broadcasting – Handheld) transmission sites in Kenya after discontinuation of the service that supported DSTV Walka, Driftas and DStv and GO TV Mobile handheld TV services.
  • Set up The Multichoice Engineering Warehouse by amongst others setting up SOPs, Warehouse Layouts, Staffing, Training and team development.

WAREHOUSE SUPERVISOR

NESTLE KENYA LIMITED
07.2011 - 02.2013
  • Spearheaded all warehousing and logistics operations including shipping, warehousing, documentation, and facility management, consistently delivering high service levels while meeting cost and efficiency KPIs.
  • Supervised adherence to Daily, Weekly and Monthly stock counts as per cycle count plan including reconciliations and in-depth variance investigations and action points to improve the Inventory record accuracy.
  • Ensured all 3PL partners adhered to Nestlé’s Quality Management System (QMS) and Health, Safety & Environment (HSE) protocols, enhancing operational safety and service quality.
  • Championed daily performance reviews and KPI tracking, using real-time reporting tools to monitor metrics such as inventory accuracy, Truck turnaround time, and Order processing time, contributing to operational excellence and audit-readiness.
  • Handled Warehouse data collection for updating operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
  • Key Achievements
  • ERP implementation: Managed rollout and implementation of SAP ERP in the finished goods warehouse as an ERP and a Warehouse Management System, with minimal challenges and no stock variances.
  • Setup and transition of warehouse operations to the newly constructed DC in Nairobi which led to enhanced efficiency, reduced costs, enhanced inventory accuracy and fostering a safe and productive work environment.

AUDITOR, ACCOUNTANT AND TAX CONSULTANT

NABANGI WACHIYE & ASSOCIATES (Certified Public Accountants)
03.2010 - 06.2011
  • Auditing client’s final accounting reports and provision of interim auditing.
  • Preparation of monthly, Quarterly and final financial reports for various clients.
  • Provision of Tax consultancy services including calculations and remission of VAT returns, PAYE returns, Excise, Withholding and Income tax returns to the Kenya revenue authority.
  • Preparation of payroll and remission of NSSF, NHIF and PAYE.
  • Taxpayer registration including registration of companies with Kenya Revenue Authority.
  • Audit of Stock integrity controls in a supply chain set-up with principal concepts of best practice application, Inventory management and identification of gaps as well as resolution process for clients.

Education

East Africa Customs Freight Forwarding Practicing Certificate Course - Customs

Kenya School of Revenue Administration
Nairobi, Kenya
01.2022

Bachelor of Business Mangement -

Moi University
Nairobi, Kenya
10.2014

Certified Public Accountants Course -

KCA UNIVERSITY
Nairobi, Kenya
12.2008

High School Diploma -

NJORO BOYS HIGH SCHOOL
Nakuru, Kenya
01.2005

Skills

  • Warehouse and Inventory Management
  • Process improvement and Change Management
  • Warehouse utilization and layout optimization
  • Occupational health and safety
  • Sales Orders Management
  • Fleet and Distribution operations
  • ICT Competence, Oracle FMC, Microsoft AX, Micros, SAP, Power Bi, Syspro, Sage Line 500, Quick books, JDE
  • Leadership and Team Management Skills
  • Problem-Solving Skills
  • Communication and people skills
  • Customer and Supplier Relationship Management
  • Logistics Management
  • Leadership and Team management Skills
  • Problem-Solving Skills
  • Communication and people skills
  • Supply chain management
  • Sage Line 500
  • Quick books
  • JDE
  • Supply chain management
  • Logistics Management
  • Leadership Skills
  • Problem-Solving Skills
  • Communication and people skills

References

  • Mr. Joseph Choto, Former Terrestrial Broadcast Networks Operations Manager, GO TV Kenya Ltd, 0706 528 449, 0729 875 833, githinjichoto@gmail.com, P.O.BOX 60406, Nairobi, 00200, Kenya
  • Mr. Romano M. Wachiye, Senior Partner, Nabangi Wachiye & Associates, 0711 750 510, info@nabangiwachiye.com, P.O.BOX 6523, Nairobi, 00200, Kenya
  • Mr. Malcolm Kiema, Finance Officer, Mapei East Africa Limited, 0727272991, Malcolm.kiema@gmail.com, P.O.BOX 1981, Nairobi, 00501, Kenya

Timeline

CUSTOMER SERVICE & SUPPLY EXCELLENCE MANAGER

RECKITT KENYA
12.2024 - Current

INVENTORY MANAGER

EMIRATES LEISURE RETAIL
06.2023 - 11.2024

STORE CONTROLLER

KENYA WINE AGENCIES LIMITED (KWAL)
07.2020 - 05.2023

STORE CONTROLLER

KENYA WINE AGENCIES LIMITED (KWAL)
09.2019 - 07.2020

WAREHOUSE SUPERVISOR

MULTICHOICE KENYA LIMITED (GO TV KENYA LTD)
04.2013 - 05.2019

WAREHOUSE SUPERVISOR

NESTLE KENYA LIMITED
07.2011 - 02.2013

AUDITOR, ACCOUNTANT AND TAX CONSULTANT

NABANGI WACHIYE & ASSOCIATES (Certified Public Accountants)
03.2010 - 06.2011

East Africa Customs Freight Forwarding Practicing Certificate Course - Customs

Kenya School of Revenue Administration

Bachelor of Business Mangement -

Moi University

Certified Public Accountants Course -

KCA UNIVERSITY

High School Diploma -

NJORO BOYS HIGH SCHOOL

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Stephen Munyiri Wamuyu