STEPHEN MUGANE KAMOTHO

A Passionate and charismatic leader with experience and expertise in all aspects of hotel operations including; Front desk services, housekeeping, Kitchen and restaurant Operations, Maintenance, Accounting, and Sales & Marketing.

• Ag. Front Office Manager, Radisson Blu Hotel, Nairobi, Oct 2017 – Dec 2017, Training, cross –training, and retraining all front office personnel., Participating in the selection of front office personnel., Scheduling the front office staff., Supervising workload during shifts., Evaluate the job performance of each front office employee., Maintaining working relationships and communication with departments., Maintaining master key control., Verifying accurate room status information is maintained and communicated., Resolving guest problems quickly, efficiently, and courteously., Updating group information. Maintaining, monitoring, and preparing group requirements., Relaying information to appropriate personnel., Reviewing and completion of credit limit reports., Working within the allocated budget for the front office., Checking cashiers in and out and verifies banks and deposits at the end of each shift., Enforcing all cash-handling, check-cashing, and credit policies., Upholding the hotel's commitment to hospitality., Preparing performance reports related to front office., Maximizing room revenue and occupancy by reviewing status daily., Ensuring implementation of all hotel policies and house rules., Operating all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes., Ensuring that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees., Monitoring all V.I.P 's special guests and requests., Maintaining of an organized and comprehensive filing system
• Duty Manager, Radisson Blu Hotel, Nairobi, Feb 2017 – Sept 2017, Handling customer and employee issues, Overseeing operations, including maintenance, cleanliness and efficiency, Ensuring that security and safety regulations are met.
• Night Manager, Radisson Blu Hotel, Nairobi, Jul 2015 – Feb2017, Managing and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed., Maintaining a professional and high-quality service oriented environment at all times, Acting as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise, Managing the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments, Informing all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Resort Assistant Manager, Great Rift Valley Lodge & Golf Resort, Naivasha, Aug 2013- Jun 2015, Ensuring company policies are followed., Optimizing profits by controlling costs., Resolving customer issues to their overall satisfaction., Providing leadership and direction to all employees., Ensuring product quality and availability.
• Rooms Division Manager, Great Rift Valley Lodge & Golf Resort, Naivasha, Jan 2013- Aug 2013, Directing all operations and the management of team members within the guest services and housekeeping departments, Monitoring the cleanliness standards of areas serviced by the housekeeping department to include guest rooms and public spaces., Served as hotel administrator for all property management system (Opera) needs., Implementation of safety program and served as property safety leader., Ensured a consistent practice of reservation operations allowing for maximization of all house space.
• Management Development Program (MDP), Heritage Hotels, May 2011-Dec 2012, Front Office, Registration of guests and assigning rooms, Maintain an inventory of reservation, vacancies and room assignments, Answer enquiries regarding hotel services, provide assistance and respond to guests' complaints, Food & Beverage, Greeting customers, escorting them to seats, taking food and drink orders, and serving food and beverages, Answer questions regarding the hotel services, explaining menu items and specials, and offering personal attentive treatment., Co-coordinating with team workers to plan events, parties etc., Housekeeping, Responsible for maintaining the hygiene and appearance of the hotel, Servicing and maintaining the guest rooms and replenishing stock as and when needed., Providing service items to guest rooms upon requests from the guests., Food Production, Preparation of simple food items like vegetable preparation, salads, cold starters etc., Work according to established health and safety guidelines. Kept the kitchen area clean and hygienic., Keep a check on stock and order for replenishments as and when necessary., Sales, Selling room rates to individuals, corporate., Up-selling of the hotel activities especially during peak seasons.

• Hotel Operations
• Food Service
• Food and Beverage Production
• Maintenance
• Management
• Leadership
• Communication Skills
• Knowledge of Safety
• Knowledge of issues of Hygiene
• Teamwork

• Nationality: Kenyan
• Marital Status: Single

• Mr. Simon Gitahi, Chief Accountant, Radisson Blu Hotel, Nairobi, Elgon Road, Nairobi, +254 713 853 153
• Mr. Ronny Fuss, General manager, Radisson Blu hotel, Nairobi, Upper Hill

i love learning from different people across different fields on different matters, whether in their fields or with global topics

• networking especially with people from different fields.
• offroad driving
• football fan.