Summary
Overview
Work History
Education
Skills
Otherpastexperiences
References
Careerprofilesummary
Timeline
Generic
Stephen Muendo

Stephen Muendo

BUSINESS ADMINISTRATION
Nairobi

Summary

An adaptable, enthusiastic, and well-rounded Country manager with experience managing and rejuvenating Hilalium & Sons (ur home)ltd business, as well as taking on responsibility for P&L and administrative overview across the business. Result driven and innovative sales professional with a successful record of generating revenues coupled with successfully building healthy business relationships. Experience and dedication for producing excellent results has been enhanced by acquiring skills in sales management, team leadership, business development, customer service and relationship management. Among the roles that i have been tasked with handling include; developing and monitoring sales plan, enforcing merchandising standards, monitoring the product availability and providing training to new members. In addition, i can bring out the best in teams and managing them effectively. Being highly competitive and financially motivated, Goal is to secure a position in a fast paced environment where i will foster expertise in sales and marketing as i contribute to the profitable growth of the organization. Forward-thinking and results-driven sales leader with more than eight years of experience in partnership development, account management and channel building. Self-directed leader with talents in diversifying networks, product offerings and pricing strategies to drive growth with value-added solutions. Forward-thinking and results-driven sales leader with more than 8 years of experience in partnership development, account management and channel building. Self-directed leader with talents in diversifying networks, product offerings and pricing strategies to drive growth with value-added solutions. Business-minded Regional Sales Manager with expertise in network expansion. Offering 8 years of industry experience and a proven history of exceeding sales goals. Highly organized and adept at efficient delegation.

Overview

2025
2025
years of professional experience
15
15
years of post-secondary education

Work History

Country Manager

Hilalium & Sons (ur home)ltd
5 2021 - Current
  • Creating and implementing new business plan, including
  • Growing sales
  • Introducing new product ranges
  • Negotiating new agency contracts
  • Gaining approvals and specifications
  • Relocating warehouse
  • Opening new retail stores as appropriate
  • Motivating and coaching the staff – providing leadership
  • Setting and achieving yearly budget
  • Negotiated with service providers and vendors to improve margins, saving $20,000 annually.
  • Recruited, trained, and coached 23-member team to support company growth.
  • Maintained and expanded customer base by counseling 14 sales representatives, building and maintaining rapport with customers and identifying new customer opportunities.
  • Expanded client base 80% by setting up in-person meetings in market and telephoning marketing decision-makers and agencies.

Regional Sales Manager

Hilalium & sons(ur home)ltd
Nairobi, Nairobi Province
01.2019 - 01.2021
  • Create regional sales plans and quotas in alignment with business objectives
  • Support Store Managers with day-to-day store operation
  • Evaluate store and individual performances
  • Report on regional sales results
  • Forecast quarterly and annual profits
  • Identify hiring needs, select and train new salespeople
  • Prepare and review the annual budget for the area of responsibility
  • Analyze regional market trends and discover new opportunities for growth
  • Address potential problems and suggest prompt solutions
  • Participate in decisions for expansion or acquisition
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Executed successful marketing campaigns to generate new business and expand customer base.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.

Sales Executive

Hilalium &sons(ur home)ltd
Nairobi, Nairobi Province
01.2017 - 01.2019
  • Conduct market research to identify selling possibilities and evaluate customer needs
  • Actively seek out new sales opportunities through cold calling, networking and social media
  • Set up meetings with potential clients and listen to their wishes and concerns
  • Prepare and deliver appropriate presentations on products and services
  • Create frequent reviews and reports with sales and financial data
  • Ensure the availability of stock for sales and demonstrations
  • Participate on behalf of the company in exhibitions or conferences
  • Negotiate/close deals and handle complaints or objections
  • Collaborate with team members to achieve better results
  • Gather feedback from customers or prospects and share with internal teams

Store Manager

Quickmart supermarket Ltd
Nairobi, Nairobi Province
01.2014 - 01.2016
  • Stock adjustment
  • Stock rotation to avoid expenses
  • Close monitoring of short expenses
  • Maintaining cleanliness of the stores

Sales Representative Eastern Region

Peter Mulei and Sons Ltd
01.2011 - 01.2013
  • Activities :finding new markets for their products as well as maintain old clientele
  • Deliveries and offering after Sales services to the customers by doing follow ups to make sure customers satisfied
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Education

Bachelor Degree - Business management (purchasing and supplies)

Moi University
01.2011 - 01.2015

Certification Of Secondary Education - undefined

Mbaikini High School
01.2005 - 01.2008

Certificate Of Primary Education - undefined

Wakaela primary School
01.1996 - 01.2004

certificate - marketing and communication

International Business management institute
Berlin, German

certificate - Essential Management skills

International Business Management institute
Berlin, German

General English Certification - undefined

International Business Management institute
Berlin, German

Skills

Sales Management

Otherpastexperiences

  • 2009, Trained security guard, Radar Security and alarms Ltd
  • 2010, Housekeeping, Heritage Restaurant

References

  • Michael Ye Bin, Director, Blue kite wholesale ltd, 0788 189399
  • Duncan Kinuthia, C.E.O, Quickmart s/markets, 0725 890451
  • Sandra Kendi, Key accounts manager, Hilalium & sons (ur home)ltd, 0729735574

Careerprofilesummary

An adaptable, enthusiastic, and well-rounded Country manager with experience managing and rejuvenating Hilalium & Sons (ur home)ltd business, as well as taking on responsibility for P&L and administrative overview across the business. Result driven and innovative sales professional with a successful record of generating revenues coupled with successfully building healthy business relationships. My experience and dedication for producing excellent results has been enhanced by acquiring skills in sales management, team leadership, business development, customer service and relationship management. Among the roles that I have been tasked with handling include; developing and monitoring sales plan, enforcing merchandising standards, monitoring the product availability and providing training to new members. In addition, I can bring out the best in teams and managing them effectively. Being highly competitive and financially motivated, my goal is to secure a position in a fast paced environment where I will foster my expertise in sales and marketing as I contribute to the profitable growth of the organization.

Timeline

Regional Sales Manager

Hilalium & sons(ur home)ltd
01.2019 - 01.2021

Sales Executive

Hilalium &sons(ur home)ltd
01.2017 - 01.2019

Store Manager

Quickmart supermarket Ltd
01.2014 - 01.2016

Sales Representative Eastern Region

Peter Mulei and Sons Ltd
01.2011 - 01.2013

Bachelor Degree - Business management (purchasing and supplies)

Moi University
01.2011 - 01.2015

Certification Of Secondary Education - undefined

Mbaikini High School
01.2005 - 01.2008

Certificate Of Primary Education - undefined

Wakaela primary School
01.1996 - 01.2004

certificate - marketing and communication

International Business management institute

certificate - Essential Management skills

International Business Management institute

General English Certification - undefined

International Business Management institute

Country Manager

Hilalium & Sons (ur home)ltd
5 2021 - Current
Stephen MuendoBUSINESS ADMINISTRATION