Stephen Lagat
Information Technology Specialist
Nairobi
Summary
Senior ICT Specialist with over 10 years’ experience. Specialization in IP networks, systems administration, collaboration services, Office 365 administration, security, innovation, project management, capacity enhancement trainings, data backup and business continuity. Strong background in systems troubleshooting and customer relations.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Senior Information Technology Specialist
LVCT Health
Nairobi
05.2017 - Current
- Led a team of IT staff overseeing IT services in PEPFAR/US CDC funded projects.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of IT issues across multiple systems and applications for end-users across various projects.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to systems technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Promoted efficiency among departments/divisions with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented annual preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
IT Systems Administrator
Nyanza Reproductive Health Society
Kisumu
01.2015 - 04.2016
- Orchestrated integration and communication of software upgrades.
- Attended meetings to deliver status reports to key stakeholders.
- Created nightly jobs for database backups.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Configured and tested Windows Server operating systems with roles features.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Detailed upcoming software upgrades and system sprints to team members.
- Mentored employees and offered constructive feedback for performance improvement.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Analyzed network traffic and performance metrics to optimize system performance.
Network Technician
Kenya Methodist University
Nairobi
05.2009 - 12.2013
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Installed CISCO network jacks in new construction and within existing facilities.
- Increased domain levels by closely managing Windows domain move.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Performed system patches, service packs, hot fixes and new security configurations.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Managed security operations for more than 1000 computers in network, related systems and maintenance protocols.
- Performed necessary maintenance to support network availability.
- Analyzed and defined network requirements, optimization and support for University expansion projects.
- Ran cabling and installed data drops for new node installations.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Education
Master of Science - Data Communication.
KCA University
Nairobi Kenya 05.2014 - 11.2018
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
Nairobi Kenya 01.2005 - 12.2008
Associate of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
01.2003 - 12.2004
Additional Information
- Awarded Microsoft Certificate of Excellence, 2006.
- Contributed to institutional awards on Technology to Kenya Methodist University by Kenya Educational Network.
- IELTS English test Level 7.
- World Education Services academic verification #5929959
Affiliations
Member Microsoft Certified Professionals.
Member internet Society.
Certification
Cisco Certified Network Associate
Timeline
Senior Information Technology Specialist
LVCT Health
05.2017 - Current
IT Systems Administrator
Nyanza Reproductive Health Society
01.2015 - 04.2016
Master of Science - Data Communication.
KCA University
05.2014 - 11.2018
ITIL V3
04-2012
Cisco Certified Network Associate
03-2012
Network Technician
Kenya Methodist University
05.2009 - 12.2013
Microsoft Certified Systems Engineer
07-2006
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
01.2005 - 12.2008
Associate of Science - Information Technology
Jomo Kenyatta University of Agriculture And Technology
01.2003 - 12.2004
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