Stephen Koech Kipkeu
ITEN
Summary
Dynamic Direct Sales Representative with a strong background in banking and a degree in Agricultural Economics. Skilled in prospecting, cross-selling, and delivering exceptional customer service.
Collaborative team player with a focus on driving growth and building lasting client relationships.
Performance-oriented Sales Leader offering exceptional record of achievement over 5 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DIRECT SALES REPRESENTATIVE
KCB BANK
01.2024 - Current
- Deliver set sales targets in asset and liability
- Provide excellent customer service
- Participate in product campaigns to ensure product information is readily available to customers
- Conduct door to door direct selling
- Seek customer feedback on bank products
- Provide regular sales reports
Assistant Branch Manager & Branch Petty Cash Officer
Watu Credit Limited
09.2021 - 12.2023
- Manages a team of 10+ employees to ensure the smooth operation of the branch and adherence to company policies and procedures
- Provides leadership, direction, coaching, and feedback to 10+ staff regarding performance expectations and results
- Maintains knowledge of current products and services available through the bank and sells them to prospective customers
- Facilitates procurement of all branch related requirements e.g
- Stationery, furniture and printers and maintains a conducive working environment to employees increasing their productivity
- Maintains high standards of cleanliness within the facility and ensures all occupational health and safety measures are 100% adhered to
- Assists the branch manager to monitor the stock control, logbook and plate process, and coordinates the safe keeping of branch assets
- Ensured that all transactions are conducted in accordance with applicable laws, regulations, Company policies and procedures and meets customer needs
- Manages petty cash in the branch; provides funds to staff, records and tracks petty cash expenses, collects all receipts and vouchers and submits them to finance for monthly reconciliation
- Prepares accurate monthly budget, submits them for approval and ensure staff and other branch expenses are within the approved budget
- Compiles branch projects reports and submits them to senior management for decision making
- Assists in developing marketing materials that present opportunities to potential clients
- Maintains a high level of confidentiality with regard to customer information and transactions
- Performs various customer service functions such as answering questions, resolving problems, and providing account information
Senior Asset Finance Officer & Stock Controller
Watu Credit Limited
09.2020 - 08.2021
- Designed new strategies that attracted 100+ new clients and offered exceptional customer service experience to existing customers increasing customer retention rate to 90%
- Collaborated with other Asset Finance Recovery team to identify, follow up and remind overdue customers on their contractual payment schedules and liaised with key government stakeholders to bring them to account
- Developed the best client handling and debt collection strategies for the Recovery team which resulted to 20% increase in debt collection within 6 months
- Performed various customer service functions such as answering questions, resolving problems, and providing information on Asset Finance products
- Issued appropriate Loan Agreement and ensured all essential conditions of Loan Agreement are fully explained, understood and accepted by the client
- Oversaw collection and validation of authenticity of clients document, and submitted them to the back office for further background check and loan processing
- Prepared and submitted activity and performance analysis reports to the department manager with 100% compliance to the company reporting procedures
- Coordinated stock control operations with the branch staff, and the sales and finance departments forecasting supply and demand to prevent overstocking and running out-of-stock (OOS)
- Oversaw stock storage processes, including tagging, boxing, and labeling; maintained a steady flow of stock from storage to where it is needed
- Received branch stock e.g
- Furniture and printers at the branches, updated inventory list for the branch and prepared weekly reports on stock received, issued out, and balance
Asset Finance Officer
Watu Credit Limited
07.2019 - 08.2020
Loans Officer
Fourth Generation Capital
08.2018 - 05.2019
Education
Bachelor of Science - Agricultural Economics & Resource Management
Masinde Muliro University of Science & Technology
01.2017
Occupational Health and Safety Certificate - undefined
Kenya Certificate of Secondary Education - undefined
Queen of Peace Chesongoch High School
01.2012
Skills
- Leadership
- Excellent communication
- Problem solving
- Adaptable,ready to learn
- Personal drive for excellence
Accomplishments
- Developed and implemented sales strategies that assisted sales associates and team leads in meeting their sales targets improving branch performance by 30%.
- Attained 98% customer satisfaction rate in branch feedback surveys by delivering on-time and high-quality service.
- Fostered strong relationships with key clients, resulting in 20% increase in business expansion and revenue growth.
- Optimized branch operations by leading continuous improvement initiatives and implementing new processes.
Certification
EFFECTIVE TEAM COMMUNICATION
CUSTOMER SERVICE: FOSTERING A SERVICE MINDSET.
KCB GROUP CYBERSECURITY AWARENESS COURSE.
Languages
AFR
Native language
English
Proficient
C2
KISWAHILI
Proficient
C2
Timeline
DIRECT SALES REPRESENTATIVE
KCB BANK
01.2024 - Current
Assistant Branch Manager & Branch Petty Cash Officer
Watu Credit Limited
09.2021 - 12.2023
Senior Asset Finance Officer & Stock Controller
Watu Credit Limited
09.2020 - 08.2021
Asset Finance Officer
Watu Credit Limited
07.2019 - 08.2020
Loans Officer
Fourth Generation Capital
08.2018 - 05.2019
Occupational Health and Safety Certificate - undefined
Kenya Certificate of Secondary Education - undefined
Queen of Peace Chesongoch High School
EFFECTIVE TEAM COMMUNICATION
CUSTOMER SERVICE: FOSTERING A SERVICE MINDSET.
KCB GROUP CYBERSECURITY AWARENESS COURSE.
Bachelor of Science - Agricultural Economics & Resource Management
Masinde Muliro University of Science & Technology
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