Stephen Kahuria
Sr. CSP Support Specialist
Summary
As a Cloud Solution Provider Support Specialist, I am a highly skilled and experienced professional with a deep understanding of cloud technologies, platforms, and services. I possess a proven track record of delivering workshops, providing exceptional technical support and customer service, ensuring their success in utilizing cloud solutions effectively and efficiently.
Overview
19
19
years of professional experience
16
16
Certificates
Work History
Sr. Cloud Solutions Provider Support Specialist
RED DOT DISTRIBUTION
7 2022 - Current
- Deliver SMB Workshops for Microsoft Cloud Accelerator Events Program
- Senior Microsoft Cloud Solutions Provider (CSP) Support Specialist responsible for providing technical support and guidance to clients utilizing Microsoft cloud technologies and services across East and Southern Africa regions
- Deploying, managing, migrating, and optimizing Microsoft cloud solutions such as Microsoft Azure, Microsoft 365, Microsoft 365 Defender, Teams, and subscription management.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Remote Instructor
UDEMY, Inc.
06.2020 - Current
- Online Instructor for Oracle Cloud Infrastructure
- The Complete Oracle Cloud Infrastructure Foundations 2020
- The course provides candidates with the foundational knowledge of core cloud computing concepts and an understanding of those services in Oracle Cloud Infrastructure
- Students are ready to take and pass the Oracle Cloud Infrastructure Foundations 2020 1Z0-108520 exam upon completion
- The certification is for candidates with technical and non-technical backgrounds who want to validate their understanding of Oracle Cloud infrastructure.
Web Developer (Independent Contractor)
01.2021 - 02.2021
- Coding and designing websites according to client needs and specifications using WordPress and CPANEL Content Management Systems
- Sender Policy Framework (SPF) and Domain Keys Identified Mail (DKIM) setup and configuration in the ZOHO Office suite.
IT Consultancy Services
MASTERWAYS SACCO SOCIETY
03.2020 - 11.2020
- Automation of Microsoft SQL Server Database Backup to Cloud Service
- Migrated and configured company email from Webmail to ZOHO Office Suite
- Provision of Technical Support Services – Microsoft SQL Server 2016, Windows Server 2012 R2.
Database Administrator
PACIS INSURANCE CO LTD
05.2010 - 06.2020
- Oracle Database Administrator for an Oracle Database with over 120 users spread across 8 geographical locations(branches) to maintain a database for production and testing; tune database instances for optimal performance; Implement back and recovery; administer database objects; Managed Oracle database by data manipulation, administering accounts, security, passwords ensuring data integrity via the Enterprise Manager, Oracle SQL Developer, TOAD, and SQLPLUS console; Manage ERP System via Oracle WebLogic Server using Admin console; Performed database backup using RMAN; Used Oracle Export tool to export data and Import tool to load data into the target database.
Field Service Representative
COX COMMUNICATIONS
09.2006 - 10.2009
- Installation, disconnecting, reconnecting, adding, changing, and troubleshooting video, telephony, and high-speed Internet services at customer locations
- Educate customers regarding their existing and new services, promote other Cox services, and propose solutions to customer problems.
Customer Service/Technical Support
COX COMMUNICATIONS
08.2005 - 09.2006
- Schedule, confirm, and perform phone, video, and Data service installation appointments
- Provide technical support and issue resolution to customers, subcontractors, and end-users via E-Mail and phone.
Education
Master of Science - Digital Transformation
Nexford University
Washington, DC 04.2001 -
BSC in Computer Science - undefined
OKLAHOMA CITY UNIVERSITY
Oklahoma City, OKNo Degree - Cloud Platform - Associate Cloud Engineer
Google
Online 04.2001 -
Skills
Customer Support
References
Available upon request.
Timeline
Microsoft Certified: Azure Developer Associate
05-2024
Microsoft Certified: Azure Virtual Desktop Specialty
05-2024
Microsoft Certified: DevOps Engineer Expert
05-2024
Oracle Cloud Infrastructure 2019 Cloud Operations Associate
05-2024
Microsoft Certified: Azure AI Engineer Associate
03-2024
Microsoft Certified: Cybersecurity Architect Expert
03-2024
Microsoft Certified: Security Operations Analyst Associate
03-2024
Microsoft Certified: Azure Network Engineer Associate
02-2024
Microsoft 365 SMB Masters Sales Professional
11-2023
Block 64 Certified Partner Technical Architect
06-2023
Block 64 Certified Solution Assessment Architect
06-2023
Web Developer (Independent Contractor)
01.2021 - 02.2021
Remote Instructor
UDEMY, Inc.
06.2020 - Current
Oracle Autonomous Database Cloud 2019 Certified Specialist
05-2020
Oracle Cloud Infrastructure Foundations 2020 Certified Associate
04-2020
IT Consultancy Services
MASTERWAYS SACCO SOCIETY
03.2020 - 11.2020
VCA-DCV: ESXi 5.1 and vCenter Server 5.1; Virtual Certified Associate-Data Center Virtualization
12-2013
VMware Certified Associate VCA-Cloud
12-2013
Oracle Database 11g Administrator Certified Associate
05-2012
Database Administrator
PACIS INSURANCE CO LTD
05.2010 - 06.2020
Field Service Representative
COX COMMUNICATIONS
09.2006 - 10.2009
Customer Service/Technical Support
COX COMMUNICATIONS
08.2005 - 09.2006
Master of Science - Digital Transformation
Nexford University
04.2001 -
No Degree - Cloud Platform - Associate Cloud Engineer
Google
04.2001 -
Sr. Cloud Solutions Provider Support Specialist
RED DOT DISTRIBUTION
7 2022 - Current
BSC in Computer Science - undefined
OKLAHOMA CITY UNIVERSITY
Certification
Microsoft Certified: Azure Developer Associate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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