Stephen Jenge
Mombasa
Summary
Dynamic Casino Inspector with a proven track record at Millennium Casino, excelling in regulatory compliance and cash management. Achieved 100% audit compliance while training new inspectors, enhancing team efficiency. Skilled in table game operations and customer engagement, fostering a welcoming environment that increased guest satisfaction.
Overview
8
8
years of professional experience
Work History
Casino Inspector
Millennium Casino
Mombasa
11.2023 - Current
- Enforced card and equipment inspection protocols, achieving 100% compliance during all internal audits.
- Opened and closed cash floats for 12 gaming tables daily, reconciling up to KES 200,000 in chip inventories.
- Monitored 150+ gaming sessions monthly to ensure strict adherence to house rules and regulatory standards.
- Trained and mentored 5 new inspectors on operational procedures, reducing onboarding time by 25%.
- Responded to guest inquiries on game rules and policies, boosting satisfaction ratings by 10%.
Casino Dealer
Chablis Limited
Mombasa
12.2018 - 09.2023
- Conducted daily Blackjack, Roulette, and Poker games for up to 200 guests per shift, maintaining 98% accuracy in payouts.
- Managed cash exchanges of over KES 150,000 per shift, ensuring zero discrepancies in end-of-day reports.
- Implemented a card-handling protocol that reduced equipment errors by 15%.
- Collaborated with floor supervisors to adjust game conditions, improving table utilization by 20%.
- Provided exceptional hospitality, contributing to a 12% increase in repeat patron visits.
Casino Dealer
Malindi Management Strategy
Malindi
07.2017 - 11.2018
- Operated multiple table games—Blackjack, Pontoon, Stud Poker, Texas Hold’em, Baccarat, American Roulette—for high-volume crowds.
- Exchanged cash for gaming chips with 100% accuracy across 10+ daily sessions.
- Developed guest rapport through attentive service, enhancing the overall gaming atmosphere.
- Ensured zero regulatory violations over 16 months by strictly following state and casino guidelines.
- Assisted management in updating house rules documentation, streamlining rule communication to guests.
Education
Certificate - STCW (Standards of Training, Certification, and Watchkeeping)
Bandari Maritime Academy
Mombas, Kenya01.2023
Kenya Certificate of Secondary Education -
Kipini Secondary School
Malindi, Kenya01.2012
Kenya Certificate of Primary Education -
Ziwani Primary School
Malindi, Kenya01.2008
Skills
- Table game operations (Blackjack, Roulette, Poker)
- Cash management and reconciliation
- Regulatory compliance and audit readiness
- Card and equipment inspection
- Currency exchange systems
- Customer service and engagement
- Verbal communication and rule explanation
- Situational awareness and problem solving
- Team collaboration and mentoring
- Time management and adaptability
Languages
English (Fluent), Swahili (Fluent)
References
- Anthony, Fondo, Manager, +254 728 974 866, Florimon Ltd.
- Festus, Baya, Manager, +254 720 504 830, Flamingo Casino
- Simon, Yeye, Manager, +254 706 338 184, Casuarina Casino
Hobbies and Interests
Gaming Technology Trends, Customer Experience Innovation, Process Improvement in Hospitality, Continuous Professional Development
Projects
Introduced a standardized chip reconciliation spreadsheet at Millennium Casino, reducing audit variances by 30%., Piloted a video-based training module on card inspection methods, shortening deck-handling errors by 20%., Led a floor-wide rule-clarification campaign at Chablis Limited, increasing player compliance and reducing disputes by 25%.
Accomplishments
- Achieved zero cash-handling discrepancies across 250+ shifts at Chablis Limited.
- Recognized as “Employee of the Quarter” twice for outstanding regulatory compliance and customer service.
- Reduced table-equipment errors by 15% through targeted process improvements.
- Attained 100% audit pass rate during surprise inspections at Millennium Casino.
Timeline
Casino Inspector
Millennium Casino
11.2023 - Current
Casino Dealer
Chablis Limited
12.2018 - 09.2023
Casino Dealer
Malindi Management Strategy
07.2017 - 11.2018
Certificate - STCW (Standards of Training, Certification, and Watchkeeping)
Bandari Maritime Academy
Kenya Certificate of Secondary Education -
Kipini Secondary School
Kenya Certificate of Primary Education -
Ziwani Primary School
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