Summary
Overview
Work History
Education
Skills
Volunteering, Reading, Travelling
Languages
Timeline
Generic
STEPHEN GICHIA

STEPHEN GICHIA

NAIROBI

Summary

Accomplished Sales Supervisor with a proven track record at Wilka Timers, adept in sales strategy development and team supervision. Enhanced customer satisfaction and achieved consistent sales targets through effective selling techniques and staff training. Skilled in credit analysis proficiency, demonstrating significant contributions to revenue growth and risk management.

Overview

7
7
years of professional experience

Work History

Sales Supervisor

Wilka Timers
01.2019 - 12.2023
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
  • Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
  • Conducted regular staff meetings to discuss goals, challenges, and opportunities for improvement within the retail environment.
  • Increased sales by offering advice on purchases and promoting additional products.

Credit Supervisor

Millocy Micro Credit
07.2016 - 08.2017
  • Supported customers with invoices, statements and other basic questions.
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Assisted with reconciliations and customer communications.
  • Received inbound customer calls related to credit and accounts receivable.
  • Conducted thorough risk assessments for potential clients, resulting in minimized losses due to default or bankruptcy.
  • Collaborated with sales teams to balance business growth objectives with prudent risk management strategies.
  • Mentored junior staff members, promoting professional development opportunities and career advancement within the organization.
  • Strengthened relationships with key clients through regular communication and prompt resolution of disputes.
  • Increased revenue by identifying opportunities for upselling credit products and services to existing customers.
  • Evaluated client financial statements, providing insightful analysis on their overall creditworthiness.
  • Reviewed and verified income, credit reports and employment histories for each borrower.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Obtained and interpreted financial statements to assist in credit limit reviews.

Education

Bachelor of Arts - Economics & Finance

Kenyatta University
Nairobi, Kenya
07.2016

No Degree - KCSE Certificate

Kiambuthia Secondary School
Murang'a, Kenya
12.2011

No Degree - KCPE

Gachiriro Primary School
Murang'a, Murang'a District, Kenya
12.2005

Skills

  • Sales Presentations
  • Effective selling techniques
  • Sales strategy development
  • Management Support
  • Sales Reporting
  • Analyzing data
  • Staff Training
  • Sales Analysis
  • Delegation skills
  • Brand Promotion
  • Team Supervision
  • Credit Reporting
  • Debt recovery expertise
  • Credit Analysis Proficiency

Volunteering, Reading, Travelling

Volunteering

Volunteering has always been a passion of mine. This experience has been incredibly enriching and has honed my leadership and organizational skills. Volunteering allows me to work with diverse groups of people, enhancing my communication and teamwork abilities, which are crucial in my supervisory roles. 

Reading

This habit of continuous learning keeps me updated on the latest trends and strategies in sales and credit collection. It also enhances my critical thinking and problem-solving skills, enabling me to make informed decisions and mentor my team effectively. Fiction and non-fiction alike broaden my perspective and spark creativity, which can be invaluable when devising new sales strategies or negotiating with clients.

Travelling

Travelling is an incredible way to experience new cultures, meet different people, and gain fresh perspectives. I enjoy exploring new places, whether they are bustling cities or serene landscapes. This hobby has taught me adaptability and resourcefulness, qualities that are essential in my supervisory roles.

Overall, my hobbies not only enrich my personal life but also significantly contribute to my professional growth, providing a well-rounded approach to my roles as a Sales Supervisor and a Credit Collection Supervisor.

Languages

English
Native language
English
Proficient
C2

Timeline

Sales Supervisor

Wilka Timers
01.2019 - 12.2023

Credit Supervisor

Millocy Micro Credit
07.2016 - 08.2017

Bachelor of Arts - Economics & Finance

Kenyatta University

No Degree - KCSE Certificate

Kiambuthia Secondary School

No Degree - KCPE

Gachiriro Primary School
STEPHEN GICHIA