Stephany Pagliaccia
Experienced Sales Lead
Nairobi,Kenya
Summary
Focused on driving digital sales strategies that align with clients' unique needs. A background in hospitality provides a solid foundation for understanding customer experiences and building lasting relationships.
The transition into the tech industry has enhanced expertise in outbound sales and honed interpersonal communication skills, enabling effective selling with a customer-first approach.
Thriving in fast-paced environments, skills in prospecting, negotiating, and managing the full sales cycle are leveraged to scale businesses, achieve targets, and create impactful growth.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Sales Business Development
Mteja Technologies Limited
Nairobi, Kenya
12.2019 - Current
- Drove a 25% increase in revenue within one year by identifying and cultivating relationships with key clients, leveraging CRM tools to analyze customer data, and developing targeted sales strategies.
- Conducted comprehensive market research to identify emerging trends and capitalize on new opportunities.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Increased overall productivity by introducing time-saving tools like email templates or automating repetitive tasks using software applications.
- Recommended product enhancements based on customer feedback that led to increased satisfaction rates among existing clientele.
- Consistently exceeded sales targets by diligently following up on leads, building strong relationships with potential clients.
- Managed a diverse portfolio of accounts, ensuring all clients received personalized attention and support throughout the sales cycle.
- Optimized sales pipeline management by regularly updating and maintaining an accurate record of all leads, contacts, and accounts in the CRM system.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Business Development Lead
Mteja Technologies Limited
Nairobi, Kenya
01.2019 - Current
- Spearheaded a strategic partnership initiative that led to a 30% increase in annual revenue by closing and onboarding key clients and expanding the company's market reach across three new regions.
Customer Service Representative
Focus Mobile Ltd
Westlands, Nairobi, Kenya
08.2016 - 02.2018
- Improved customer satisfaction scores by 15% over a 9-month period through the implementation of a new feedback system and introduced quarterly training for the customer service team to enhance service delivery within the firm.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Customer Service and Sales Representative
Chef's Delight
Nairobi, Kenya
04.2016 - 09.2016
- The role involved extensive fieldwork, by engaging directly with hundreds of customers to gather valuable feedback regarding their customer experience.
- Skillfully navigated conversations with patrons while enjoying their meals or drinks, fostering positive interactions and building rapport.
- This experience honed customer service and sales skills by effectively listened to their experiences, addressed concerns, and promoted the restaurant's offerings.
Education
Some College (No Degree) - Food And Beverage Service And Sales
01.2016 - 09.2018
Skills
Sales Prospecting, Lead Generation, Outbound Sales, Inbound Sales, Sales Pipeline Management CRM Software (Pipedrive, Clickup), Account Management, Cold Calling, Negotiation, Closing Deals, Customer Relationship Management, Sales Presentations, Product Knowledge, Territory Management, Market Research, Sales Forecasting, Target Achievement, Client Retention, Communication Skills, Problem-Solving
undefinedTimeline
Sales Business Development - Mteja Technologies Limited
12.2019 - Current
Business Development Lead - Mteja Technologies Limited
01.2019 - Current
Customer Service Representative - Focus Mobile Ltd
08.2016 - 02.2018
Customer Service and Sales Representative - Chef's Delight
04.2016 - 09.2016
Kenya Utalii College - Some College (No Degree), Food And Beverage Service And Sales
01.2016 - 09.2018
Similar Profiles
RAKESH JRAKESH J
Network Engineer at EQL FINANCIAL TECHNOLOGIES PRIVATE LIMITED (Formerly name of INDIAFILINGS PRIVATE LIMITED)Network Engineer at EQL FINANCIAL TECHNOLOGIES PRIVATE LIMITED (Formerly name of INDIAFILINGS PRIVATE LIMITED)
Revathi Rajamani IyerRevathi Rajamani Iyer
Senior Executive - Process Management at SecureValue India Limited(Subsidiary of AGS Transact Technologies Limited)Senior Executive - Process Management at SecureValue India Limited(Subsidiary of AGS Transact Technologies Limited)
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited
Mercy NdaraMercy Ndara
Founder and Operations Manager at luxe Glam Haven LimitedFounder and Operations Manager at luxe Glam Haven Limited
Boaz WanyonyiBoaz Wanyonyi
Retail Lubricants and LPG Sales Supervisor at Vivo Energy KenyaRetail Lubricants and LPG Sales Supervisor at Vivo Energy Kenya