Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Volunteer/Community Service Activities
Languages
Referees
Education
Work Availability
Certification
Timeline
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Stephanie Mkalama

Stephanie Mkalama

Nairobi

Summary

An experienced IT professional, showcasing a proven amalgamation of creativity, responsibility, and refined analytical acumen. Possessing agility and a keen orientation towards solutions, adeptly tackling challenges while upholding a customer-centric, detail-oriented, results-driven ethos within collaborative team settings. Bolstered by substantial organizational capabilities, proficiently managing simultaneous projects with precision. Demonstrating adept communication skills, conveying ideas and factual information in a lucid, succinct, and transparent manner.

Overview

14
14
years of professional experience
8
8
years of post-secondary education

Work History

I.T./Communications Officer

Centre for the Study of Adolescence
06.2024 - Current
  • Develop Mobile App for the organisation.
  • Mentor junior staff members, helping them develop their skills and advance in their careers.
  • Maintain strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhance communication between team members by organizing regular meetings and fostering open dialogue.
  • Establish effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Deliver standard software and hardware support to staff.
  • Monitor and troubleshoot CSA IT systems to ensure a consistent delivery of IT support to all staff.
  • Develop and maintain effective communication assets such as templates, graphics, fliers, banners, databases and maintain internal IT communications.
  • Document organisational activities.
  • Develop and publish announcements and other content and uploading on CSA website and digital platforms- LinkedIn, podcasts, Instagram, Facebook, X-Twitter, YouTube, Tik Tok, campaigns/petitions and press releases produce images and videos/documentaries and other communication products as may be required.
  • Build and manage engagement of different audiences through CSA communication platforms.
  • Work closely with project teams CSA staff and volunteers on preparing and reviewing research, program, monthly newsletters, and communications products.
  • Maintain digital program folders, databases, media archives including photos and videos, and media records and their utilization.
  • Stay current on cyber trends to share communications and updates as needed, collate periodic media analytics and metrics for different platforms evaluating the impact and reach of IT communications and support program teams with as and when requested.

Consultant ICT Specialist

Odero and Partners Advocates
10.2021 - 05.2024
  • Offered ICT helpdesk services
  • Performed system and software design and maintenance
  • Worked as a network administrator.
  • Worked with data structures and algorithms
  • Offered remote and on-site technical assistance
  • Procured IT solutions.

ICT Technician

Milimani Law Courts
12.2020 - 07.2021
  • Formulated comprehensive reports to meticulously record identified bugs and design imperfections.
  • Delivered proficient help desk and user support solutions.
  • Vigilantly oversaw operational status, performance, and resolution of issues pertaining to case tracking system.
  • Orchestrated supervision of hardware elements within computing infrastructure, encompassing servers, storage systems, and their associated components.

ICT Specialist

Marbeh Business Solutions
01.2019 - 11.2020
  • Software application design
  • System troubleshooting.
  • Procured IT solutions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity by over 10%.
  • Proved successful working within tight deadlines and in fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors.

Assistant ICT Officer

Young Women Christian Association (YWCA), Kenya
01.2015 - 12.2018
  • Facilitated comprehensive help desk provisions.
  • Oversaw acquisition of diverse IT computing solutions.
  • Conducted training sessions for user base exceeding 50 individuals, imparting proficient system usage skills.
  • Executed meticulous database maintenance responsibilities.
  • Skillfully addressed network troubleshooting, upkeep, and corresponding documentation tasks.
  • Regularly updated and meticulously managed inventory encompassing range of ICT equipment.

ICT Specialist

Hwanlee International Kitchen And Interior Design
01.2011 - 12.2013
  • Help desk services
  • Updated and maintained inventory of ICT equipment
  • Procured computing solutions
  • Data backups
  • Database maintenance
  • Spearheaded and led major network installation and upgrade project
  • Evaluated and appraised software, hardware, and services.
  • Trained over 20 users on system use.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed tasks in accordance with applicable standards, policies, and regulatory directives to promote safe working environment.

ICT Intern

The Cooperative University of Kenya
01.2010 - 12.2010
  • Internetworking Installation, Administration, and Support
  • Antivirus Configuration,
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Administrative support
  • Resolved all coworker IT system issues

ICT Intern

The Supreme Court of Kenya
01.2008 - 03.2008
  • Performed installation, configuration, and enhancements, Trained 50 users and solved problems with PC workstations and WAN.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • System administration.
  • User support.

Education

Master of Science - Big Data Technologies

University of East London
London, United Kingdom
01.2023 - 09.2024

Bachelor of Science - Information Technology

Jomo Kenyatta University of Agriculture And Tech
Nairobi, Kenya
01.2007 - 11.2012

Skills

  • Software Development
  • Machine Learning
  • React
  • Data Analytics
  • Cybersecurity
  • Python
  • PySpark
  • Hadoop
  • Javascript
  • Java
  • SQL
  • Helpdesk Support and Database Administration
  • Cloud computing
  • Customer service
  • Verbal and written English communication skills
  • General Communication
  • Analytical thinking
  • Research
  • Project management
  • Work coordination
  • Report writing
  • Innovation and creativity
  • Team collaboration
  • Attention to detail
  • Organizational skills
  • Problem-solving
  • Decision-making
  • Active listening
  • Conflict resolution
  • Adaptability and reliability
  • Professionalism

Additional Information

Driven and results-oriented IT professional motivated by a profound enthusiasm for technology, boasting an established history of delivering exemplary solutions. Committed to fostering innovation and harnessing technical proficiency to optimize business operations and elevate user experiences. Adept in the realms of IT support, network administration, software development, data analytics, machine learning, and cybersecurity, demonstrating a holistic grasp of the IT domain and thriving within dynamic, high-paced environments. My career stands out due to the successful execution of projects and an unwavering dedication to remaining attuned to emerging technologies.

I excel at translating business requirements into scalable, high-performance solutions while upholding industry best practices and security standards. My journey has been characterized by a perpetual pursuit of growth and knowledge, underscored by an array of earned certifications. In addition, I actively engage in both industry-specific and cross-disciplinary conferences, webinars, and workshops, ensuring I remain current with the latest technological and communal trends.

Collaboration and adept communication lie at the nucleus of my work methodology. The capacity to distill intricate technical concepts into clear, succinct language enables me to effectively interface with both technical and non-technical stakeholders. Armed with a fusion of technical acumen, problem-solving prowess, and an unceasing dedication to advancement, I possess a resolute confidence in my capacity to significantly contribute to organizational triumphs. Enthusiastically poised to apply my proficiencies in software development, IT support, data analytics, machine learning, cloud computing, and cybersecurity, I am committed to propelling innovation and underpinning vital IT undertakings.

Accomplishments

  • Currently leading the development of a comprehensive mobile application at the Centre for the Study of Adolescence aimed at enhancing access to health information for young people across Kenya. The app integrates gamified learning, confidential support services, offline access, linkage to emergency services, and multilingual functionality to reach underserved and marginalized youth.
  • Presently, I am in the process of developing a Natural Language Processing AI model aimed at assisting patients in self-diagnosis. Additionally, I am actively engaged in efforts to establish remote connections between patients and medical professionals using this innovative model.
  • Spearheading the creation of a real-time analytics system utilizing extensive data derived from social media platforms to bolster cybersecurity measures within Kenya. This initiative extends its influence to global territories, underscoring its potential impact on countries worldwide.
  • Demonstrated exceptional precision in executing data analytics across a range of substantial datasets throughout various school projects. These accomplishments translated into achieving distinguished grades across all modules, garnering commendations from esteemed faculty members.
  • Instrumental in the training of over 100 personnel from diverse backgrounds, facilitating their proficiency in application installation and utilization.
  • Successfully concluded an in-depth analysis of business requirements, including the thorough assessment of system specifications, for a client website. This accomplishment was achieved a full two weeks ahead of the stipulated deadline.

Volunteer/Community Service Activities

  • African Women Leadership Symposium, Nairobi Kenya - Volunteer ICT Director and Programmes Assistant - August, 2016
  • Beijing +20 Review Process, Addis Ababa Ethiopia - Volunteer Rapporteur, ICT Director and Women’s Rights activist - November, 2014
  • Sexual and Reproductive Health and Rights Conference, Arusha, Tanzania - Volunteer Rapporteur, ICT Director and Women’s Rights Activist - March, 2014
  • African Union Summit, Addis Ababa Ethiopia - Volunteer Rapporteur, ICT Director, and Women’s Rights Activist - January, 2014
  • Commission on the Status of Women - Researcher on the psycho-social effects of child marriage on women and their children - Kenya and Zimbabwe - November, 2015.

Languages

Swahili
Native language
English
Proficient
C2
German
Beginner
A1

Referees

To be provided upon request.

Education

true

Work Availability

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Certification

  • Kubernetes and Cloud Native Associate, Linux Foundation - June 2025 to July 2025.
  • React Learning Program, Meta in Partnership with Andela and Pluralsight - March 2023 to September 2023.
  • Network Security Associate, Fortinet Training Insititute - May 2023 to June 2023.
  • Cybersecurity Fundamentals, IBM - February 2023 to May 2023.
  • Project Management Fundamentals, IBM - May 2023.
  • Artificial Intelligence Fundamentals, IBM - May 2023.
  • Software Engineering, Women In Tech - July 2022 to December 2022.
  • Machine Learning Engineer, Udacity - October 2021 to March 2022.
  • Introduction to Cybersecurity, Cisco Networking Academy - June 2022.
  • Google Cloud Associate, Google Africa - June 2022 to October 2022.

Timeline

I.T./Communications Officer

Centre for the Study of Adolescence
06.2024 - Current

Master of Science - Big Data Technologies

University of East London
01.2023 - 09.2024

Consultant ICT Specialist

Odero and Partners Advocates
10.2021 - 05.2024

ICT Technician

Milimani Law Courts
12.2020 - 07.2021

ICT Specialist

Marbeh Business Solutions
01.2019 - 11.2020

Assistant ICT Officer

Young Women Christian Association (YWCA), Kenya
01.2015 - 12.2018

ICT Specialist

Hwanlee International Kitchen And Interior Design
01.2011 - 12.2013

ICT Intern

The Cooperative University of Kenya
01.2010 - 12.2010

ICT Intern

The Supreme Court of Kenya
01.2008 - 03.2008

Bachelor of Science - Information Technology

Jomo Kenyatta University of Agriculture And Tech
01.2007 - 11.2012
Stephanie Mkalama