Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Languages
Timeline
Volunteer/Community Service Activities
Volunteer/Community Service Activities
Referees
AssistantManager
Stephanie Mkalama

Stephanie Mkalama

Nairobi

Summary

Seasoned I.T. Professional, creative, responsible, and with proven analytical skills. Agile, solution-focused, and a problem solver Customer-, detail-, and results-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. An effective communicator who expresses ideas and facts in a clear, concise, and open manner.

Overview

15
15
years of professional experience

Work History

Consultant ICT Specialist

Odero and Partners Advocates
10.2021 - Current
  • Offered ICT helpdesk services
  • Performed system and software design and maintenance
  • Worked as a network administrator.
  • Worked with data structures and algorithms
  • Offered remote and on-site technical assistance
  • Procured IT solutions.

ICT Technician

Milimani Law Courts
12.2020 - 07.2021
  • Drafted comprehensive reports to document bugs and design flaws
  • Provided help desk and user support services
  • Monitored availability, performance, and troubleshooting of Case Tracking System
  • Managed hardware components of thecomputing environment, including servers, storage, and supporting components.

ICT Specialist

Marbeh Business Solutions
01.2019 - 11.2020
  • Software application design
  • System troubleshooting.
  • Procured IT solutions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Assistant ICT Officer

Young Women Christian Association (YWCA), Kenya
01.2015 - 12.2018
  • Help desk services
  • Procured of IT computing solutions
  • Trained users on system use.
  • Database maintenance
  • Network troubleshooting, maintenance, and documentation
  • Updated and maintained inventory of ICT equipment.

ICT Specialist

Hwanlee International Kitchen And Interior Design
01.2011 - 12.2013
  • Help desk services
  • Updated and maintained inventory of ICT equipment
  • Procured computing solutions
  • Data backups
  • Database maintenance
  • Spearheaded and led a major network installation and upgrade project
  • Evaluated and appraised software, hardware, and services.
  • Trained users on system use.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

ICT Intern

The Cooperative University of Kenya
01.2010 - 12.2010
  • Internetworking Installation, Administration, and Support
  • Antivirus Configuration,
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Administrative support
  • Resolved all coworker IT system issues

ICT Intern

The Supreme Court of Kenya
01.2008 - 03.2008
  • Performed installation, configuration, and enhancements, Trained 50 users and solved problems with PC workstations and WAN.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • System administration.
  • User support.

Education

Certificate - NSE2 - The Evolution of Cybersecurity

Fortinet Training Institute
Online Learning
2023

Certificate - NSE 1 - Information Security Awareness

Fortinet Training Institute
Online Learning
05.2023

Certificate - Artificial Intelligence Fundamentals

IBM
Online Learning
2023

Certificate - Cybersecurity Fundamentals

IBM
Online Learning
05.2023

Certificate - Software Engineer

Women In Tech
Online Learning
12.2022

Certificate - Machine Learning Engineer

Udacity
Online Learning
2022

Certificate - Project Management Fundamentals

IBM
Online Learning
04.2023

Certificate - Introduction To Cybersecurity

Cisco Networking Academy
Online Learning
2022

Certificate - Google Cloud Associate

Google Africa
Online Learning
2021

Master of Science - Big Data Technologies

University of East London
Nairobi, Kenya
01.2024

Bachelor of Science - Information Technology

Jomo Kenyatta University of Agriculture And Tech
Nairobi, Kenya
11.2012

Skills

  • Software Development
  • Machine Learning
  • Python - Proficient
  • PySpark - Proficient
  • Hadoop - Beginner
  • Java - Intermediate
  • SQL - Proficient
  • Database Administration - Proficient
  • Cloud computing - Beginner
  • Helpdesk support - Proficient
  • Customer service - Excellent
  • Verbal and written English communication skills - Excellent
  • Analytical thinking
  • Problem-solving
  • Attention to detail
  • Leadership

Additional Information

Motivated and results-driven IT professional with a passion for technology and a proven track record of delivering exceptional solutions. Committed to driving innovation and leveraging technical expertise to optimize business operations and enhance user experiences. With a strong foundation in IT support, network administration, software development, data analytics, machine learning, and cybersecurity, I possess a comprehensive understanding of the IT landscape and thrive in dynamic, fast-paced environments. My career is marked by successful project implementations and a dedication to staying abreast of emerging technologies. I excel at translating business requirements into scalable, high-performance solutions while ensuring adherence to industry best practices and security standards. Throughout my professional journey, I have continually sought opportunities for growth and learning, and I hold a number of certificates to attest to this. Additionally, I actively participate in industry and out-of-industry conferences, webinars, and workshops to stay updated on the latest trends and advancements, both in tech and in community outreach. Collaboration and effective communication are at the core of my work approach. My ability to distill technical concepts into clear, concise language enables me to effectively communicate with both technical and non-technical audiences. With my combination of technical expertise, problem-solving abilities, and a commitment to continuous improvement, I am confident in my ability to contribute to the success of an organization. I am eager to apply my skills in software development, IT support, data analytics, machine learning, cloud computing, and cybersecurity to drive innovation and support IT initiatives.

Accomplishments

  • I am currently building a Natural Language Processing AI model to help patients with self-diagnosis and working on using it to link patients and doctors remotely.
  • Performed , with great accuracy, data analytics on various types of big data in my school projects and obtained distinction grades on all the
    modules, with great recommendations from my lecturers.
  • Trained 100+ staff from diverse backgrounds on application installation and use.
  • Completed the business requirements analysis, including the evaluation of system specifications for the client website, two weeks ahead of the deadline.

Languages

Swahili
Native language
English
Proficient
C2
German
Beginner
A1

Timeline

Consultant ICT Specialist

Odero and Partners Advocates
10.2021 - Current

ICT Technician

Milimani Law Courts
12.2020 - 07.2021

ICT Specialist

Marbeh Business Solutions
01.2019 - 11.2020

Assistant ICT Officer

Young Women Christian Association (YWCA), Kenya
01.2015 - 12.2018

ICT Specialist

Hwanlee International Kitchen And Interior Design
01.2011 - 12.2013

ICT Intern

The Cooperative University of Kenya
01.2010 - 12.2010

ICT Intern

The Supreme Court of Kenya
01.2008 - 03.2008

Certificate - NSE2 - The Evolution of Cybersecurity

Fortinet Training Institute

Certificate - NSE 1 - Information Security Awareness

Fortinet Training Institute

Certificate - Artificial Intelligence Fundamentals

IBM

Certificate - Cybersecurity Fundamentals

IBM

Certificate - Software Engineer

Women In Tech

Certificate - Machine Learning Engineer

Udacity

Certificate - Project Management Fundamentals

IBM

Certificate - Introduction To Cybersecurity

Cisco Networking Academy

Certificate - Google Cloud Associate

Google Africa

Master of Science - Big Data Technologies

University of East London

Bachelor of Science - Information Technology

Jomo Kenyatta University of Agriculture And Tech

Volunteer/Community Service Activities

  • African Women Leadership Symposium, Nairobi Kenya - Volunteer ICT Director and Programmes Assistant - August, 2016
  • Beijing +20 Review Process, Addis Ababa Ethiopia - Volunteer Rapporteur, ICT Director and Women’s Rights activist - November, 2014
  • Sexual and Reproductive Health and Rights Conference, Arusha, Tanzania - Volunteer Rapporteur, ICT Director and Women’s Rights Activist - March, 2014
  • African Union Summit, Addis Ababa Ethiopia - Volunteer Rapporteur, ICT Director, and Women’s Rights Activist - January, 2014
  • Commission on the Status of Women - Researcher on the psycho-social effects of child marriage on women and their children - Kenya and Zimbabwe - November, 2015.

Volunteer/Community Service Activities

  • African Women Leadership Symposium, Nairobi Kenya - Volunteer ICT Director and Programmes Assistant - August, 2016
  • Beijing +20 Review Process, Addis Ababa Ethiopia - Volunteer Rapporteur, ICT Director and Women’s Rights activist - November, 2014
  • Sexual and Reproductive Health and Rights Conference, Arusha, Tanzania - Volunteer Rapporteur, ICT Director and Women’s Rights Activist - March, 2014
  • African Union Summit, Addis Ababa Ethiopia - Volunteer Rapporteur, ICT Director, and Women’s Rights Activist - January, 2014
  • Commission on the Status of Women - Researcher on the psycho-social effects of child marriage on women and their children - Kenya and Zimbabwe - November, 2015.

Referees

To be provided upon request.

Stephanie Mkalama