Stephanie Iguanya
IT
Nairobi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to deliver on tasks to meet team goals.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Technical Installations Assistant
Evotech Limited
Nairobi, Nairobi Province, Kenya
10.2023 - 08.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Enhanced technical knowledge through ongoing professional development opportunities such as attending relevant workshops and trainings.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Attended training offered by company to keep updated on new methods and improve skills.
- Contributed to a safe working environment by following company safety protocols and reporting any hazards or violations observed.
- Achieved timely completion of assigned projects by collaborating with team members and utilizing strong organizational skills.
- Developed strong relationships with clients through clear communication, professionalism, and consistent delivery of high-quality results.
- Increased customer satisfaction by responding promptly to service requests and providing thorough explanations upon job completion.
- Optimized equipment lifespan through diligent monitoring of performance metrics and recommending proactive maintenance when necessary.
- Supported team efficiency by maintaining accurate records of work completed, parts used, and time spent on each task.
- Improved overall system performance by assisting in the installation, configuration, and testing of new hardware components.
Sales Intern
Salute Holdings Limited
Nairobi, Nairobi Province, Kenya
10.2022 - 01.2023
- Addressed customer queries and complaints with prompt and professional responses.
- Generated reports to track sales activity and performance.
- Assisted team members in closing deals by providing additional support or information when needed.
- Employed excellent communication skills to negotiate deals successfully with diverse clientele.
- Organized and maintained accurate records of client interactions, streamlining the sales process.
- Provided product and technical support to customers.
- Established trust with clients through consistent follow-up communications, fostering long-term relationships.
Retail Sales Associate
Organify City Startup
Nairobi, Nairobi Province, Kenya
03.2018 - 12.2019
- A team player in a team that came up with personalized, healthy eating solutions for premium special diet populations with just a few phone clicks, and offering online training on healthy farming.
- Linking the small-scale farmers with buyers without having to go to the physical market.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Coming up with ideas to help the buyers navigate the website in ordering for fresh farm produce with ease.
- Updating the buyers' and sellers' contact information to facilitate easy identification of previous transactions, enabling the buyer to choose a consistent seller of the products they need.
- Diversifying the online portfolio to include a variety of services, such as outlining the dietary benefits of fresh, organic produce and the people who would benefit from it, mostly.
- Ensuring that the fresh, organic farm produce is delivered to the customers, and that the produce can be traced back to the seller for accountability by keeping an online register.
Internship Women in Technology: Customer Business Unit
Safaricom LTD
Nairobi, Nairobi Province, Kenya
09.2016 - 12.2016
- Helped streamline client onboarding processes, leading to smoother client experience.
- Contributed to a positive work environment by actively participating in team-building activities.
- Gathered, organized and input information into digital database.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
Education
Bachelors of Science (Computer Science) -
Kabarak University
Kenya Certificate of Secondary Education - undefined
BuruBuru Girls High School
Kenya Certificate of Primary Education - undefined
Marion Preparatory School
Skills
Customer Service
IP Addressing and Subnetting
Network Troubleshooting
Installation and Repair
Router and Switch Configuration
Interpersonal Skills
References
- Rev. Justus Mugambi Deputy Bishop, CITAM (Christ Is The Answer Ministries), P.O. BOX 42254, Nairobi, 00100, 0700045522
- Mrs. Irene Maina, Chief Executive Officer Archers Place, 0722520934
- Mr. Alfayo Kiage IP/MPLS Support Engineer, Safaricom Limited, P.O. BOX 66827, Nairobi, 00800, 0722949869
Accomplishments
- Working with a team of technicians to facilitate installation of Starlink satelite internet connection to various national park gates to ease and provide internet connectivity to facilitate payment of park fees on our E- citizen platform.
- Resolved product issue through consumer testing.
- Awarded best intern during my time at Safaricom.
Certification
CCNP (ENCOR) - Cisco Certified Network Professional (Implementing and Operating Cisco Enterprise Network Core Technologies)
Hobbies
I enjoy playing basketball and football and i find equal joy in watching the same.
Timeline
Technical Installations Assistant
Evotech Limited
10.2023 - 08.2024
Sales Intern
Salute Holdings Limited
10.2022 - 01.2023
CCNP (ENCOR) - Cisco Certified Network Professional (Implementing and Operating Cisco Enterprise Network Core Technologies)
03-2020
CCNA R&S - Cisco Certified Network Associate Routing and Switching
04-2018
Retail Sales Associate
Organify City Startup
03.2018 - 12.2019
Internship Women in Technology: Customer Business Unit
Safaricom LTD
09.2016 - 12.2016
Bachelors of Science (Computer Science) -
Kabarak University
Kenya Certificate of Secondary Education - undefined
BuruBuru Girls High School
Kenya Certificate of Primary Education - undefined
Marion Preparatory School