Stella Wangari Njihia

Sales Team Support

• Work closely with the Head of Sales and Marketing on sales strategies and promotional plans on a regular basis
• Receive and process orders online and ensure they meet the company policies
• Checking data accuracy in orders
• Liaise with the logistics department to ensure timely deliveries
• Conduct team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
• Arrange and coordinate travel and accommodation budget for the team
• Handle customer relations issues, enabling quick resolution, and client satisfaction
• Maintain an ethical and positive working environment to reduce turnover and promote high retention rates
• Provide administrative support to the sales team and Head of Sales & Marketing when required.

Office & Administrative Support

• Maintain office records, including employee files and other administrative documents.
• Arrange conference rooms and facilities to prepare for meetings.
• Perform routine clerical tasks by scanning, filing and copying documents.
• Schedule office meetings and client appointments.
• Execute record filing system to improve document organization and management.
• Interact with customers by phone, email, or in-person to provide information.
• Provide customer service to clients and visitors, including answering questions and providing assistance.
• Manage travel arrangements for the upper management.

Office Support

• Performed routine clerical tasks by scanning, filing and copying documents
• Arranged conference rooms and facilities to prepare for meetings
• Maintained office equipment and placed orders for materials in short supply to manage office supply inventory
• Prepared transportation arrangements, itineraries and expense reports for the sales team
• Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Scheduled office meetings
• Filed paperwork to improve document organization and management
• Booked airfare, hotel, and ground transportation to coordinate office travel.

HR Support

• Organized new employee orientation schedules for new hires
• Screened applicant resumes and coordinated both phone and in-person interviews
• Coordinated employee training programs to improve productivity and performance
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
• Answered and redirected incoming phone calls for the office
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations
• Checked references for potential candidates
• Updated and maintained employee leave records.

Accounts Support

• Processed payments and documents such as invoices,employee reimbursements, and Mpesa statements.
• Organized data into multiple spreadsheets to streamline data
• Communicated regularly with customers regarding account questions and issues
• Prepared invoices for customers, processed payments, and documented account updates
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments
• Coordinated office supply ordering to avail materials for streamlined operations
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Post or record payments to ensure the accuracy and completeness of the financial records.
• Run the Mpesa online statements and update on the google sheets.
• Safaricom agent of the company.

• Provide a high level of customer service to each person by engaging customers and using active listening and elective interpersonal skills
• Assist guests with self service check in
• Inspect and verify the guest travel documents
• Process luggage and ensure it complies with the airline restrictions
• Weigh baggage and collect any excess weight charges
• Issue boarding passes and luggage labels.
• Facilitate boarding
• Reschedule guests affected by flight disruption or cancellation
• Maintain highest standards of safety and security at all times
• Provide information and special assistance to the guest if need be.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

• Process payments such as employee reimbursements.
• Provide receipts to customers paying in person.
• Responsible for safekeeping of the petty cash and ensuring that it is secure.
• Disburse petty cash by recording entries and verifying documentation.
• Reconcile the petty cash on a regular basis to ensure that all transactions are accounted for and that the balance is accurate.
• Ensure that all petty cash disbursements are properly authorized and that receipts are obtained for all expenditures.
• Reconcile account information and reported figures in the general ledger by comparing to bank account statements each month.
• Follow up overdue payments and payment plans from clients to establish good cash flow.
• Safeguard documents of accounts receivable and payments to enable tracking history and maintain accurate records.
• Communicate regularly with customers regarding account questions and issues.
• Maintain accurate and complete documentation by filing.
• Bank agent of the company by processing financial transactions such as deposits, withdrawals and fund transfers.

• Receive charge sheets from wards and bill the patients.
• Receive NHIF claims from billing officers.
• Reviewing bills and claims for accurate information
• Reduce past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Process refunds for excess payment.
• Raise invoices for customers and document for account updates.
• Balancing patient accounts and taking payments for services rendered.
• Extensively interacting with patients,representatives and other people as necessary to collect payments.