Hi, I’m
Stella Wangui
Communication | International Commerce | Human Resource | Public Relations
Nairobi
Summary
Diligent Client-driven Professional with a Masters in Management and International Commerce from IAE Caen, France alongside a strong academic foundation in Communication and Public Relations. Brings hands-on experience in French and English speaking customer relations and business development, with a proven ability to build strategic relationships, enhance client engagement and contribute to revenue growth.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Brings cross-cultural competence, commercial acumen and strong stakeholder communication skills. Committed to supporting organizations in achieving strategic objectives, expanding market presence and delivering measurable business performance.
Overview
8
years of professional experience
2
Languages
Work History
Jubilee Insurance
Life Insurance Sales Agent
05.2025 - Current
Job overview
- Prospecting and generating leads of potential clients
- Conducting client needs assessments
- Direct sales and facilitation of policy issuance
- Providing ongoing aftersale services to clients
Project C
Market Research - Masters Internship
08.2022 - 01.2023
Job overview
- Identifying market trends to expand company reach
- Delivering reports and presentations of findings to management
- Creating questionnaires, polls and surveys for data collection
- Researching and reporting on competitor products and strategies
Vino Virtual
Business Development Apprentice
09.2021 - 05.2022
Job overview
- Prospection and qualification of potential North American importers
- Digital marketing campaigns for anglophone market
- Direct sales and telemarketing of the events
- Interlocutor between French and international partners after events
- Assisted in the execution of wine trade fairs with over 100 companies
Meta Capital ltd
Software Sales Agent
01.2018 - 08.2018
Job overview
- In charge of onboarding clients and after-sales services
- Ensured billing and technical support to customers
- Trained interns on cold calling and telemarketing
- Writing sales reports
StarTimes Media
Customer Success Agent
04.2018 - 07.2018
Job overview
- Handled customer needs and complaints
- Upselling and cross selling of products
- Telephone reception of up to 100 clients per day
- Customer relations management on CRM
Education
IAE CaenCaen, France
Masters from Management and International Trade, Business Administration, Digital Marketing, Logistics and quality assurance
10-2022
University Overview
- Business Administration
- Digital Marketing
- Logistics and quality assurance
University of Toulouse Jean Jaures IIFrance
Diploma from French Language and Civilization (DUEF) C1
01-2020
University Overview
- Year 1 (Level B1 to B2)
- Year 2 (Level B2- to C1)
Karatina UniversityKenya
Bachelor's Degree from Communication and Public Relations, Mass communication, Advertising, International relations
09-2016
University Overview
- Mass communication
- Advertising
- International relations
Skills
Effective communication
Objection handling
Client relations
Customer engagement
Customer needs assessment
Lead prospecting
Document control
Policy analysis
Prospecting clients
Business development
Client account management
Social Networks - Twitter
@Stella Wangui
Timeline
Life Insurance Sales Agent
Jubilee Insurance
05.2025 - Current
Market Research - Masters Internship
Project C
08.2022 - 01.2023
Business Development Apprentice
Vino Virtual
09.2021 - 05.2022
Customer Success Agent
StarTimes Media
04.2018 - 07.2018
Software Sales Agent
Meta Capital ltd
01.2018 - 08.2018
University of Toulouse Jean Jaures II
Diploma from French Language and Civilization (DUEF) C1
Karatina University
Bachelor's Degree from Communication and Public Relations, Mass communication, Advertising, International relations
IAE Caen
Masters from Management and International Trade, Business Administration, Digital Marketing, Logistics and quality assurance