Stella Wambui Mwaniki
Nairobi
Summary
Professional business management expert with comprehensive experience in overseeing operations and enhancing client satisfaction. Strong focus on team collaboration, achieving results, and adapting to changing needs. Proven skills in staff supervision, customer service, budget management, and developing wellness programs. Reliable, resourceful, and prepared to drive success in dynamic environments.
Overview
14
14
years of professional experience
Work History
Spa Manager
Alycer Esthetics
06.2024 - Current
- Directed day-to-day spa operations including staff supervision, client relations, and treatment quality assurance.
- Recruited, trained, and mentored therapists and front-desk staff, building a high-performing and customer-focused team.
- Developed training programs to enhance service delivery, product knowledge, and client experience.
- Managed procurement of skincare products, treatment supplies, and spa equipment while maintaining cost efficiency.
- Created and promoted seasonal spa packages (e.g., Couples Romantic Bliss, Self-Love Package), increasing sales and repeat clientele.
- Spearheaded content creation and marketing campaigns on social media, boosting brand visibility and client engagement.
- Conducted regular quality checks and client feedback sessions to continuously improve service standards.
Executive Assistant / Legal Admin
Kipsang & Mutai Advocates
01.2020 - 12.2022
- Provide high-level support to senior partners by managing calendars, coordinating meetings, and ensuring timely case preparation.
- Draft, edit, and format legal and executive documents using Google Workspace and Microsoft Office.
- Maintain confidential records, invoices, and billing systems with accuracy.
- Liaise between clients, courts, and stakeholders, ensuring seamless communication and follow-up.
- Coordinate complex scheduling and travel arrangements while anticipating conflicts.
- Built strong professional relationships by delivering responsive, client-focused service.
Executive Assistant / Client Services
Mo Sound Events / Safaricom Customer Care Shop
06.2016 - 05.2018
- Supported senior managers by coordinating client-facing initiatives and sales activations.
- Managed day-to-day scheduling, documentation, and client updates using Google Workspace.
- Delivered engaging product presentations and proposals to prospective clients.
- Organized promotional events, tracked client leads, and maintained pipelines using HubSpot.
- Strengthened client relationships through proactive communication and tailored support.
Executive Assistant / Sales Admin
Sanlam Life Insurance
08.2015 - 03.2016
- Assisted senior executives in client management and policy administration.
- Maintained client data and tracked leads using HubSpot CRM.
- Scheduled meetings, prepared reports, and supported travel logistics.
- Built and managed long-term client relationships to drive account retention.
Executive Assistant to Director
Liberty Experts
05.2011 - 02.2012
- Managed the Director’s calendar, travel arrangements, and meeting preparation.
- Drafted correspondence, reports, and briefing notes using Microsoft Office and Google Workspace.
- Coordinated diaries and ensured the Director was fully prepared for client and supplier engagements.
- Handled confidential information with discretion and accuracy.
- Introduced basic workflow improvements and record-keeping using Notion for task tracking.
Education
BA - Business Management
University of Nairobi
01.2014
Diploma - Business Management
Nairobi Aviation College
01.2012
Certificate - Computer Applications
Loctus Computer College
01.2010
KCSE (C+) - undefined
St. Teresa’s Girls, Kithimu
01.2009
Skills
- Executive Administration & Support
- Calendar & Travel Coordination
- Client Relationship Management
- Confidential Records & Data Handling
- Project Coordination (Asana, Notion)
- CRM & Lead Tracking (HubSpot)
- Business Communication & Reporting
- Tools: Google Workspace, Microsoft Office
Additional Highlights
- Certificate in Transcription Training (2020)
- Safaricom Sales Excellence Award (2016)
- Volunteer: Community mentoring & tutoring
Timeline
Spa Manager
Alycer Esthetics
06.2024 - Current
Executive Assistant / Legal Admin
Kipsang & Mutai Advocates
01.2020 - 12.2022
Executive Assistant / Client Services
Mo Sound Events / Safaricom Customer Care Shop
06.2016 - 05.2018
Executive Assistant / Sales Admin
Sanlam Life Insurance
08.2015 - 03.2016
Executive Assistant to Director
Liberty Experts
05.2011 - 02.2012
Diploma - Business Management
Nairobi Aviation College
Certificate - Computer Applications
Loctus Computer College
KCSE (C+) - undefined
St. Teresa’s Girls, Kithimu
BA - Business Management
University of Nairobi
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