Summary
Overview
Work History
Education
Skills
Languages
PROJECTS
Awards
Certification
Accomplishments
Work Availability
Quote
Software
Interests
Timeline
AdministrativeAssistant
Stella Omwenga

Stella Omwenga

Nairobi

Summary

Detail oriented Communications Professional with a robust background in developing and executing strategic communication plans. Proven ability to build strong relationships with key stakeholders, enhance brand visibility, and drive impactful communication campaigns. Demonstrated expertise in utilizing digital tools for media relations, content creation, and event planning. Committed to leveraging these skills to deliver impactful communication strategies and foster positive stakeholder engagement in a remote work environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Communication Officer

Multimedia University of Kenya
08.2013 - Current
  • Developed and implemented comprehensive strategic communication plans, resulting in a 25% increase in university visibility through targeted outreach and branding initiatives
  • Reduced internal communication errors by 15% by implementing a centralized communication platform and standardized guidelines
  • Coordinated extensive media relations efforts, leading to a 30% increase in positive media coverage and greater public awareness of university achievements
  • Increased audience engagement on social media by 45% through the creation of engaging content and targeted campaigns
  • Organized and managed university events, including press conferences and public relations campaigns, with 100% success rate in achieving event objectives
  • Conducted media training sessions for university staff and stakeholders, improving their media handling skills by 20% as measured by post-training assessments.

Customer Services Administrator

Longman Kenya
08.2012 - 02.2013
  • Fostered Business Engagement through strong B2B Cooperation, contributing to a 23% increase in customer retention and stakeholder satisfaction
  • Reduced customer inquiry resolution time by 20% through the implementation of a streamlined process and knowledge base
  • Actively participated in Pre-Sales activities, including customer outreach, Payment Follow-up, and Product Knowledge dissemination, which helped increase sales by 15%
  • Improved customer satisfaction by 10% as measured by post-interaction surveys.

Communications Officer

Octavian Consulting Group
01.2010 - 05.2012
  • Managed media relations and executed targeted PR campaigns, resulting in 20% increase in media placements and enhanced brand reputation across Tech, EdTech, and SaaS sectors
  • Led story pitching initiatives, creating newsworthy content and securing media opportunities with top-tier publications and influencers
  • Coordinated high-profile product launches, managing cross-functional teams and ensuring seamless communication between stakeholders to meet launch deadlines
  • Built strategic partnerships and managed company milestones through innovative PR efforts that reinforced brand authority and visibility
  • Demonstrated a strong understanding of global PR trends and developed effective strategies for managing international media relations
  • Regularly utilized data-driven strategies to optimize campaign outcomes, incorporating industry insights and feedback to drive PR performance
  • Showcased adaptability, collaboration, and an entrepreneurial spirit in fast-changing environments, leading to a more agile and responsive PR approach.

Education

Master of Arts - Communications

Daystar University
11.2023

Bachelor of Science - Information Science (Publishing And Media Studies)

Moi University
Eldoret, Uasin Gishu, Kenya
05.2009

Skills

  • Strategic Communication
  • Stakeholder Management
  • Media Relations
  • Digital Marketing
  • Public Speaking
  • Team Leadership
  • Budget Management
  • Content Management Systems (CMS)
  • Social Media Management
  • Graphic Design
  • Photography
  • Copywriting
  • Editing
  • Event Coordination
  • Content Development
  • Crisis Management
  • Internal Communications
  • Multimedia production

Languages

English
Swahili

PROJECTS

  • Crisis Communication Strategy during COVID-19, Multimedia University of Kenya, 03/20, 05/20, Developed and implemented a comprehensive crisis communication plan to mitigate the impact of Covid-19 on the organization's reputation, operations, and stakeholders.
  • Internal Communications Campaign for Organizational Change, Multimedia University of Kenya, 12/23, 12/23, Enhance student and faculty engagement and understanding of change of leadership through effective internal communication strategies.
  • Digital Marketing Campaign for Alumni Engagement Program, Multimedia University of Kenya, 01/24, 04/24, Increase brand awareness and generate leads for the new Alumni engagement program.

Awards

  • Best CSR Event Organizer Award, Octavian Consulting Group Kenya, 12/11, Recognized for excellence in organizing impactful corporate social responsibility (CSR) events that fostered community engagement and brand visibility.
  • Highest Company Sales Award, Longman Kenya, 12/12, Achieved the highest sales across the company, demonstrating exceptional sales strategies and contributing significantly to overall revenue growth.
  • Best Corporate Communications Department Employee, Multimedia University of Kenya, 12/21, Honored for outstanding performance, leadership, and contribution to the success of the Corporate Communications Department.

Certification

  • Data Protection, Strathmore University - September, 2024
  • Social Media Marketing, e-Marketing Institute | 2023
  • Digital Marketing Certificate, Blogging & Social Media Marketing- April 2022
  • Monitoring and Evaluation, Daystar University- 2014

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Slack

Zoom

Microsoft Teams

Asana

Connecteam

Hub

Canva

Adobe Creative Cloud

Interests

Reading, Fitness,

Timeline

Communication Officer

Multimedia University of Kenya
08.2013 - Current

Customer Services Administrator

Longman Kenya
08.2012 - 02.2013

Communications Officer

Octavian Consulting Group
01.2010 - 05.2012

Master of Arts - Communications

Daystar University

Bachelor of Science - Information Science (Publishing And Media Studies)

Moi University
Stella Omwenga