Summary
Overview
Work history
Education
Skills
Languages
Referees
Timeline
Generic

Stella Muchiri

Summary

To work and grow with an organization in an integral, professional and adaptable manner, through the application of my administration and information technology skills . Talented finance professional with proven expertise in loan and credit management. Diligent in research and assessment for minimised client and business risk. Meticulous in maintaining accurate, up-to-date records.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Relationship Officer

Letshego Kenya Ltd
Nairobi, Nairobi
10.2022 - Current
  • Liaised between customers, staff and stakeholders to maintain constructive communications.
  • Identified and implemented customer service and complaint handling advancements.
  • Kept track of current and potential clients needs to recommend new applicable products and services.
  • Achieved set KPIs with help from team leader and managers.
  • Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
  • Educated customers about company products, services and special offers.
  • Reviewed client files to identify opportunities for cross selling.
  • Consistently exceeded monthly sales targets using exceptional negotiation skills.
  • Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
  • Completed assigned caseload of loan applications.
  • Processed and underwrote loans, verifying consistent regulatory compliance with financial laws in all documention to maximise chance of approval.
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Generated leads through sales presentations and cold calling to build new business, increasing sales revenue.
  • Explained payment terms and conditions for loans, offering one-on-one appointments for clients with complex loan needs to aid understanding.

Administrative Assistant

Westminster Commercial auctioneers
Nairobi, Nairobi
02.2022 - 07.2022
  • Took detailed minutes at meetings following instructions from senior team members.
  • Prepared, reviewed and submitted team expense reports.
  • Acted as main contact for internal and external clients.
  • Called maintenance team to perform repairs and inspections on office equipment.
  • Handled scheduling of meetings and calendar management for senior staff.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
  • Ordered office supplies and researched new deals and suppliers.
  • Screened phone calls and routed callers to appropriate parties.
  • Received, sorted and distributed incoming mail.
  • Researched, analysed and summarised data for research.
  • Monitored and updated budget and account records.
  • Assisted managers in compiling and organising materials for meetings.
  • Kept and maintained accurate filing system for preservation of office information.
  • Made travel arrangements and booked accommodation for staff members.
  • Provided printing, photocopying scanning support to colleagues.
  • Typed and proofread documents produced by other staff members.
  • Scheduled meetings, conferences and appointments.
  • Kept files organised and up-to-date for accurate record-keeping purposes.

Administrative Officer

Nyanjega& co advocates
Kikuyu, Kiambu District
01.2021 - 01.2022
  • Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
  • Handled diary management for smooth-running administration processes.
  • Managed queries in person, by phone and via email with exceptional customer care.
  • Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
  • Managed the office petty cash
  • Followed up on any legal work in court.

Client Relationship Manager

Rich cloud solution ltd
Kikuyu, Kiambu District
09.2020 - 12.2020
  • Manage office petty cash.
  • Prepare the budget of the month .
  • Kept records of all contact with clients using CRM system.
  • Responded to customer queries and provided excellent customer service.
  • Provided professional and helpful support to new and existing clients.
  • Registered customer information to maintain accurate records.
  • Formulated surveys to gather feedback and improve customer service.

Education

Bachelor of Business Information Technology - Business and Technology

Riara University
Kenya
09.2016 - 04.2020

Skills


  • File and data retrieval systems
  • Data organisation
  • Travel arrangements and claims
  • Financial analysis
  • Sales expertise
  • Goal-oriented
  • Relationship building
  • Excellent work ethic
  • Customer service
  • loans process

Languages

English
Fluent
kiswahili
Fluent

Referees

  • C.E.O RICHCLOUD SOLUTIONS LTD. | Nairobi | Kenya
    Mobile no: +254725751359
    Email: sam@richcloud.co.ke
  • Mary nyanjega kariuki

      Managing Partner at nyanjega &co advocates 

      Mobile no: 0723099959 

         Email: marynyanjega93@gmail.com 

  • James Waweru Kamura

     Branch manager at Letshego Kenya

    Mobile no:0725496354

    kamuraj@letshego.com
 

Timeline

Relationship Officer

Letshego Kenya Ltd
10.2022 - Current

Administrative Assistant

Westminster Commercial auctioneers
02.2022 - 07.2022

Administrative Officer

Nyanjega& co advocates
01.2021 - 01.2022

Client Relationship Manager

Rich cloud solution ltd
09.2020 - 12.2020

Bachelor of Business Information Technology - Business and Technology

Riara University
09.2016 - 04.2020

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Stella Muchiri