Stella Ibrahim
Student
Nairobi
Summary
Organized, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly possesses excellent Meru and aptitude for calculations. Dedicated to assigned work with experience in achieving tangible result and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Hotel waitress
Sunstar Hotel
01.2023 - 05.2023
- Uphold high standard of cleanliness in all work areas to comply with health and safety regulations
- Optimized customer experienced, serving each guest with sincere, positive and enthusiastic attitude
- Delivered friendly and first service to all guests
- Maintained high hygiene and food handling standards for full compliance
- Resolved customer compliant promptly escalating larger operational concern to management.
Front office, guest relations
Sunstar hotel
05.2023 - Current
- Warmly welcomed and assisted guests upon arrival, ensuring a positive first impression
- Provided personalized recommendations and assistance tailored to guests’ needs and preferences
- Resolved guest concerns and complaints promptly and effectively, maintaining high levels of guest satisfaction
- Proactively engaged with guests to enhance their stay, coordinating special requests and amenities
- Solicited and responded to guest feedback, implementing improvements to enhance the guest experience
- Collaborated closely with front desk, housekeeping, and food and beverage teams to ensure seamless guest experiences
- Provided mentorship and support to new team members.
Education
Bachelor of Arts in International Relations and Diplomacy - undefined
Pioneer International University
Nairobi, Kenya 09.2021 - Current
Certificate in Computer Software - undefined
Gladpoint College of Business Studies
Nairobi, Kenya 05.2021 - 08.2021
Kenya Certificate of Secondary Education - undefined
Kanjalu Girls High School
Meru, Kenya 01.2017 - 11.2020
Skills
Excellent writing skills
Timeline
Front office, guest relations
Sunstar hotel
05.2023 - Current
Hotel waitress
Sunstar Hotel
01.2023 - 05.2023
Bachelor of Arts in International Relations and Diplomacy - undefined
Pioneer International University
09.2021 - Current
Certificate in Computer Software - undefined
Gladpoint College of Business Studies
05.2021 - 08.2021
Kenya Certificate of Secondary Education - undefined
Kanjalu Girls High School
01.2017 - 11.2020
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