Stella Ibrahim
Student
Nairobi
Summary
Organized, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly possesses excellent Meru and aptitude for calculations. Dedicated to assigned work with experience in achieving tangible result and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Hotel waitress
Sunstar Hotel
01.2023 - 05.2023
- Uphold high standard of cleanliness in all work areas to comply with health and safety regulations
- Optimized customer experienced, serving each guest with sincere, positive and enthusiastic attitude
- Delivered friendly and first service to all guests
- Maintained high hygiene and food handling standards for full compliance
- Resolved customer compliant promptly escalating larger operational concern to management.
Front office, guest relations
Sunstar hotel
05.2023 - Current
- Warmly welcomed and assisted guests upon arrival, ensuring a positive first impression
- Provided personalized recommendations and assistance tailored to guests’ needs and preferences
- Resolved guest concerns and complaints promptly and effectively, maintaining high levels of guest satisfaction
- Proactively engaged with guests to enhance their stay, coordinating special requests and amenities
- Solicited and responded to guest feedback, implementing improvements to enhance the guest experience
- Collaborated closely with front desk, housekeeping, and food and beverage teams to ensure seamless guest experiences
- Provided mentorship and support to new team members.
Education
Bachelor of Arts in International Relations and Diplomacy - undefined
Pioneer International University
Nairobi, Kenya 09.2021 - Current
Certificate in Computer Software - undefined
Gladpoint College of Business Studies
Nairobi, Kenya 05.2021 - 08.2021
Kenya Certificate of Secondary Education - undefined
Kanjalu Girls High School
Meru, Kenya 01.2017 - 11.2020
Skills
Excellent writing skills
Excellent communication
Editing Skills
Sanitization procedures
Extensive hospitality background
Good in decision making
Efficient data entry
Policy campaign development
Customer education
Problem solving
Adaptability
Global awareness
Ethical decision
Cross-cultural competence
Collaboration and teamwork
Timeline
Front office, guest relations
Sunstar hotel
05.2023 - Current
Hotel waitress
Sunstar Hotel
01.2023 - 05.2023
Bachelor of Arts in International Relations and Diplomacy - undefined
Pioneer International University
09.2021 - Current
Certificate in Computer Software - undefined
Gladpoint College of Business Studies
05.2021 - 08.2021
Kenya Certificate of Secondary Education - undefined
Kanjalu Girls High School
01.2017 - 11.2020