Stella Gitau
4077,00
Summary
Diligent individual with a strong background in managing daily operations and driving team performance. Successfully led multiple projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills. As a professional managerial candidate, possesses a deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management sets apart. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
12
12
years of professional experience
Work History
General Manager & Marketing Strategist
Maverick one limited
01.2023 - Current
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove the successful execution of events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Cashier/Customer Service Reservation Agent
The Foodlibrary Jit Group
01.2022 - 01.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Assisted customers by offering personalized recommendations based on their needs, leading to increased upselling success.
- Resolved customer complaints with empathy and professionalism, resulting in higher customer retention.
- Collaborated closely with team members to address complex issues and deliver seamless service.
- Provided backup support for related departments when needed, demonstrating versatility in various roles throughout the organization.
- Worked flexible schedule and extra shifts to meet business needs.
Front Office/Administrative Medical Clerk
Aalayam Rehab-Care
01.2021 - 01.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Retail Sales Manager
Prudential Electricals East Africa
01.2019 - 01.2020
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed day-to-day staffing and handled scheduling for all store employees.
Retail Sales Store Manager
Lee Wholesalers and Retail
01.2019 - 12.2019
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Managed vendor relationships to negotiate competitive pricing and ensure timely delivery of products and supplies.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
Transport/Logistics Customer Service Representative
United Bro Limited
01.2018 - 12.2018
- Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.
- Coordinated closely with transportation providers, ensuring timely pickups and deliveries while minimizing potential disruptions to the supply chain.
- Reduced order discrepancies with meticulous data entry, ensuring accurate billing and shipping information.
- Met customer call guidelines for service levels, handle time and productivity.
- Played a pivotal role in retaining high-value clientele, consistently delivering exceptional customer service during challenging situations or delays in deliveries.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Property Manager Office Administrator
Castleland Property Management
01.2014 - 01.2016
- Collaborated with real estate agents to showcase available units and attract potential tenants during open houses or private showings.
- Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
- Administered detailed record-keeping systems to ensure compliance with federal housing laws and local ordinances governing residential properties.
- Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
- Facilitated smooth communication between tenants and property owners by acting as the primary point of contact for all concerns, providing prompt updates on any issues that arose.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Sales Representative-Store Keeper
Gifted Hands Limited
01.2013 - 01.2014
- Convinced clients to purchase household appliances and decors, updated the stocks and balanced negatives, maintained an inventory of products at all times within the store and provided critical advice on the position of available stock and reordering levels at the different stages of the supply chain
Education
Bachelor of Arts - Communication and Public Relations
St. Paul University
Nairobi Cbd01.2017
Diploma - Communication
Multimedia University
Ongata Rongai01.2012
Duplex Computer College - Computer Packages
Duplex Computer College
Thika01.2009
Skills
- Problem resolution
- Leadership and team building
- Customer service
- Sales expertise
- Operations management
- Team player
- Tenant relations
- Scheduling and planning
- Data entry proficiency
- Strong organization
- Social media strategy
- Crisis management
References
- Mr. Gacal Yare, +254710215455, United Bro
- Mr. Henry Warari, +254733253761, Castle Land Property Consultants
- Mr. Ayub Muchemi, +254729410461, Gifted Hands
- Mr. Ketan Kumar, +254720322842, Jit Group
Careerprofilesummary
Versatile and results-oriented Public Relations professional with over 5 years of experience across high-end property management, sales and marketing, telecommunications, hospitality, and medical administration. Demonstrates a strong ability to manage complex projects, develop marketing strategies, and enhance customer relationships. Currently leading operations and marketing strategies as a General Manager in a dynamic club and restaurant setting. I am capable of blending into any environment and can ensure the smooth running of office operations. Led by my strong communication, problem-solving and organizational skills I have established a unique ability to steadfastly manage duties and responsibilities pertinent to the growth of a company. I am looking to serve the company as I participate in and make decisions that are key to ensuring the company’s continual growth. Seeking a position that leverages extensive experience in a corporate or government environment.
Timeline
General Manager & Marketing Strategist
Maverick one limited
01.2023 - Current
Cashier/Customer Service Reservation Agent
The Foodlibrary Jit Group
01.2022 - 01.2023
Front Office/Administrative Medical Clerk
Aalayam Rehab-Care
01.2021 - 01.2022
Retail Sales Manager
Prudential Electricals East Africa
01.2019 - 01.2020
Retail Sales Store Manager
Lee Wholesalers and Retail
01.2019 - 12.2019
Transport/Logistics Customer Service Representative
United Bro Limited
01.2018 - 12.2018
Property Manager Office Administrator
Castleland Property Management
01.2014 - 01.2016
Sales Representative-Store Keeper
Gifted Hands Limited
01.2013 - 01.2014
Bachelor of Arts - Communication and Public Relations
St. Paul University
Diploma - Communication
Multimedia University
Duplex Computer College - Computer Packages
Duplex Computer College
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