Stellamaris Gathoni Charagu
Nairobi
Summary
I am a highly skilled data analyst, proficient in improving comprehension of reports and presentations. My expertise encompasses collecting, organizing, interpreting, and disseminating diverse statistical figures. As a versatile, self-motivated, and energetic professional, I possess excellent communication skills and strong academic qualifications. I am known for meticulous attention to detail and ability to proactively identify and address potential issues. Committed to pushing myself to explore creative ideas and contributing to the overall growth of the organization.
Driven and analytical, with solid grasp of financial principles and natural aptitude for problem-solving. Possesses comprehensive understanding of accounting processes and regulatory compliance, coupled with proficiency in financial analysis and strategic planning. Committed to delivering actionable insights that drive financial efficiency and business growth.
Overview
9
9
years of professional experience
Work History
MONITORING & EVALUATING OFFICER
KENYA INFORMAL SETTLEMENT PROGRAM (KISIP)
11.2021 - 05.2024
- Assisted with collection, analysis and date entry of the program
- Worked hand in hand with the county team to ensure timely delivery of development projects
- Assisted in the development of the monitoring evaluation and training for the benefit of the project and also to be in line with the county standards
- Worked on analyzing project data and presented findings to the county officials and also the project stakeholders
- Prepared and arranged on review meetings to discuss the progress, challenges and also on-ground feedback from the community
SALES EXECUTIVE - WEALTH MANAGER
WEALTHSMITH LIMITED
01.2021 - 06.2021
- Successfully expanded my client base to include a diverse range of investors, prospects, and potential customers
- Achieved and exceeded targets within specified deadlines, earning recognition for exceptional performance
- Provided comprehensive after-sales services to ensure customer satisfaction and retention
- Conducted research to identify and recommend potential business opportunities for growth
- Collected, analyzed, and organized data to prepare sales reports for effective decision-making
PRODUCT MANAGEMENT
COOPERATIVE BANK OF KENYA
12.2019 - 05.2020
- Consistently exceeded my daily, weekly, and monthly targets by successfully enrolling a substantial number of customers to utilize PesaLink through Co-op Bank
CUSTOMER SERVICE - CUSTOMER EXECUTIVE
LONGONOT MEDIA
11.2018 - 11.2019
- Achieved quarterly media sales goals consistently, surpassing targets by 5% on average over the course of one year
- Implemented customer satisfaction initiatives that resulted in a significant improvement of 20% within 6 months, as per internal survey results
- Successfully managed external and internal communication and oversaw management systems to ensure smooth operations
- Effectively coordinated various office activities and operations, ensuring efficiency and compliance with company policies and procedures
PASSENGER SERVICE AGENT - CUSTOMER SERVICE
SWISSPORT KENYA
10.2016 - 10.2018
- Demonstrated exceptional interpersonal skills as an interactive and calming agent, effectively managing irate and moody customers to leave with increased satisfaction
- Successfully implemented a self-check in and luggage process, resulting in improved customer flow and reduced congestion in long queues
- Developed and implemented a passenger manual poster that educates customers on airline regulations, which continues to serve as an important reference
- Expertly handled flight queries, confirmed travel reservations, and managed administrative procedures for passengers before and after flights
- Utilized a point-of-sale system to efficiently print tickets and manage transactions
ECONOMIC ANALYST INTERNSHIP
COMPETITION AUTHORITY OF KENYA
04.2015 - 12.2015
- Finance and Economy; Enforcement and compliance
- Consumer protection
- Mergers and acquisition
- Successfully coordinated data collection efforts and developed comprehensive database sheets for statistical analysis
- Recognized for outstanding performance as a top-performing agent in data collection
Education
Bachelor Degree - Economic and Statistics
University of Nairobi
12.2022
Business Finance - Certificate -
European Business University
10.2022
Business Management - Certificate -
European Business University
07.2022
Marketing Management - Certificate -
European Business University
03.2022
Certificate Of Public Accountants (CPA I & II) -
Eagles College
KASNEB06.2013
International Computer Driving License -
Institute of Advanced Technology
03.2012
Skills
- Economics & Statistics
- Credit analysis
- Management accounting
- Customer service
- Sales and marketing
- Computer proficiency
- Strong Excel and PowerPoint skills
- Communication skills
- Multi-tasking
- Problem solving
- Diplomacy & tact
- Team collaborator
Training
- Customer Service Management - 2016
- Dangerous goods regulation - 2016
- Fire and safety - 2016
- Altea Customer CRM (Qatar Airways) - 2016
- Seber CRM (Etihad Airways) - 2016
- Passenger Profiling and Imposter Detection (British High Commission) - 2017
Referees
Available upon request.
Timeline
MONITORING & EVALUATING OFFICER
KENYA INFORMAL SETTLEMENT PROGRAM (KISIP)
11.2021 - 05.2024
SALES EXECUTIVE - WEALTH MANAGER
WEALTHSMITH LIMITED
01.2021 - 06.2021
PRODUCT MANAGEMENT
COOPERATIVE BANK OF KENYA
12.2019 - 05.2020
CUSTOMER SERVICE - CUSTOMER EXECUTIVE
LONGONOT MEDIA
11.2018 - 11.2019
PASSENGER SERVICE AGENT - CUSTOMER SERVICE
SWISSPORT KENYA
10.2016 - 10.2018
ECONOMIC ANALYST INTERNSHIP
COMPETITION AUTHORITY OF KENYA
04.2015 - 12.2015
Business Finance - Certificate -
European Business University
Business Management - Certificate -
European Business University
Marketing Management - Certificate -
European Business University
International Computer Driving License -
Institute of Advanced Technology
Bachelor Degree - Economic and Statistics
University of Nairobi
Certificate Of Public Accountants (CPA I & II) -
Eagles College
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