Working out,( Strength training and Kick boxing)
Stella Andika
Senior Account Manager
Nairobi
Summary
With 18 years of experience in sales, revenue generation, business development, and relationship management within the financial and government institutions, I bring a dynamic and growth-focused approach to my work. Expertise spans all facets of these industries, allowing me to effectively navigate their unique challenges and opportunities. Excels in cultivating lasting client relationships that ensure year-over-year retention and drive profit growth. Leverages skills in sales and relationship management to consistently deliver results that exceed expectations.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Sales Manager
Data Group IT
04.2023 - Current
- Collaborate with internal stakeholders and channel Partners to ensure value to the end user
- Work with and develop relationships with vendors i.e
- Delinia, Cyberark Elastic, Checkpoint etc
- Act as a trusted advisor to the end user, understand their needs and provide tailored solutions to take care of their pain points
- Opportunity creation, New business acquisition and generation of profitable sales
- Position security frameworks like PAM, EDR, XDR, NDR and SIEM
- Stay updated on industry trends and emerging cyber security technologies
- Account planning, sales management and forecasting
- Update and maintain internal CRM with accurate opportunities, data and status
Senior Key Account Manager
Liquid Intelligent Technologies
03.2019 - 03.2023
- Managed top tier accounts specifically on the BFSI sector
- Collaborated with telesales, Presales, service delivery, legal, account receivable and customer relation to ensure end to customer satisfaction
- Was in charge of pitching solutions across connectivity, MS cloud solutions, Collocation and IOT
- Relationship management and New Business Acquisitions
- Achieved above par customer satisfaction scores that in turn improved the relationship and maintained strategic customer relationships
- Developed and executed comprehensive account plans for key clients resulting in 101% increase in revenue and market penetration for financial year 2021/2022
Account Manager - New Business Section
Liquid Intelligent Technologies
10.2016 - 02.2019
- Collaborated with solution architects, service delivery and all supporting functions to ensure adoption of MS cloud and customer satisfaction
- Elevated business development by coordinating marketing events and training hence contributed to the growth, development and direction of Liquid telecom Nationally
Senior Sales Account Manager
Kenya Postel directories Yellow pages Kenya
01.2014 - 09.2016
- Maintained a YOY rate of 105% for new business and client retention
- Earned two progressive promotions into senior leadership role
- Helmed in-house training in sales, impacting 30 cross functional personnel
Sales Unit Manager
Kenya Postel Directories Yellow pages Kenya
12.2012 - 01.2014
- Supervised and coached 7 field sales agents, driving target goals in revenue, client relations, territory sales growth, and market share
- Conducted training needs analysis for each team member and promoted skills enhancement
- Expanded territory market penetration from 300 to 700 acquisitions in 2013
- Recovered 60% of contracts ready to churn
Account Manager
Kenya Postel Directories Ltd Yellow pages Kenya
06.2006 - 12.2012
- Delivered exemplary customer service and follow up of more than 1.1K accounts
- Sold online advertising space to new and existing accounts across the nation
- Submitted individual sales reports to the Marketing Manager
- Increased market share from 10% to 55% for an online platform
Education
Bachelor of Business Administration - Marketing
Kenya Methodist University
01.2008 - 01.2011
Skills
- Sales Proficiency
- Account Relationship Development
- Revenue Growth Strategies
- Client-Centric Sales
- Client Engagement Strategies
- Sales Closure
- Partnership Development Skills
- Business Development
- Cross-Functional Leadership
- Information Technology Management
- Accurate Forecasting Ability
- Team Supervision
- Employee Training
Sales planning
Sales reporting
Staff management
Client relationship management
Vendor management
Pipeline management
Solution selling
Motivational skills
Verbal and written communication
Goal setting
CRM software
Salesforce
Territory management
Prospecting skills
Cold calling
Awards
- Top performer for MS cloud acquisitions at 270% for 2018, thus transforming the growth curve for digital products.
- Nominated for IOT deployment Partnerships with Liquid's first IOT project that put Liquid Intelligent Technologies at the forefront of technological transformation in the agricultural sector.
- Awarded best sales person in the BFSI section at 103% cumulative target performance for the financial year 2020.
Accomplishments
- Managed the award winning sales team at Yellowpages Kenya.
- Named "Top performer BFSI " at 101% in 2022.
- Named Top performer MS Cloud acquisitions at 270% in 2018.
- Collaborated with internal cross functional in the introduction of IOT to the agricultural sectar through Twiga East africa.
Affiliations
Women on Boards.
Interests
Golf
Music
Timeline
Sales Manager
Data Group IT
04.2023 - Current
Senior Key Account Manager
Liquid Intelligent Technologies
03.2019 - 03.2023
Account Manager - New Business Section
Liquid Intelligent Technologies
10.2016 - 02.2019
Senior Sales Account Manager
Kenya Postel directories Yellow pages Kenya
01.2014 - 09.2016
Sales Unit Manager
Kenya Postel Directories Yellow pages Kenya
12.2012 - 01.2014
Bachelor of Business Administration - Marketing
Kenya Methodist University
01.2008 - 01.2011
Account Manager
Kenya Postel Directories Ltd Yellow pages Kenya
06.2006 - 12.2012
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