Stanley Wanjiru
Mombasa
Summary
Service-centric Restaurant Supervisor with 2 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
3
3
years of professional experience
Work History
Restaurant Supervisor
CityBlue Creekside Hotel And Suites
01.2021 - Current
- Ensure the restaurant runs smoothly
- Staying attentive to the needs of guests in the dining area
- Allocating and delegating duties to the service personnel
- Ensuring the food order is made correctly by the kitchen staff and looks presentable for guests
- Ensuring all bills are closed in the system
- Ensuring all tables are set and ready for any guest
- Maintaining quality and service standard
- Ensuring all restaurant staff follow strict personal safety, food safety and food storage guidelines
- Increasing productivity
- Evaluating perfomance and sending feedback and daily reports about the shift
- Listening to guests complaints and solving them where necessary..
Internship Student
PrideInn Paradise Beach Resort Convectional Centre
05.2019 - 07.2019
- Departments covered:
- Food and beverage production
- Food and beverage service and sales
- Housekeeping and laundry
- Front office
- Banquets and events
- Responsible for doing all preparations before and during service, like preparing serving cutlery and breadbaskets
- Coordinate the orders in a way that everything goes out to the guests in an efficient and timely matter
- Have full knowledge of Food & Beverage Menu items to assist guests and waiting staff where needed
- Attending all F&B Menu item related trainings
- Having full knowledge of the table planning of the F&B outlets and being able to memorize multiple orders at the same time
- Assist in clearance of tables during and after service
- If necessary preparing orders like drinks and preparing snacks, bread
- Help in other departments if required
- Greet and welcomes all guests and offer assistance
- Check the guests in and out as per the company’s standard
- ACHIEVEMENTS
- During my industrial attachment I was awarded as trainee of the month for good attitude towards work, disciplined, good punctuality and being able to connect with customers
- I was promoted to head of banqueting and later a Restaurant Supervisor at CityBlue Creekside Hotel and Suites for the positive attitude towards work, good customer service and being able to take responsibility of ensuring the shift runs smoothly.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Internship Student
Azul Margarita Beach Resort
07.2018 - 09.2018
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Bachelor Of Technology In Hotel And Hospitality Ma - Hotel and Hospitality Management
Technical University of Mombasa
02.2021
Kenya Certificate of Secondary Education (KCSE -
Uasin Gishu High School
Eldoret11.2015
Skills
- Strong interpersonal skills
- Good communication skills
- Self-motivated
- Proficiency in the use of Microsoft software packages
- Ability to work well with others
- Active listening skills
- Great customer service skills
- Problem Resolution
Affiliations
I am a hands-on with a true passion for people and service along with a positive and pleasant attitude. I thrive working in a busy environment and stay calm under pressure. I pay attention to details and possess following competencies: a. Adaptability b. Customer Focus c. Recognizing Differences d. Taking Responsibility
CAREER OBJECTIVE.
To be exemplary and extremely efficient in every duty that shall be bestowed upon me and show the desired motivation towards building of any organization for the better.
Additional Information
- HOBBIES/INTERESTS
- Reading novels
- Work out
- Travelling
- Swimming
REFEREES
1. Gaddiel Omonyo Opiyo
Food and Beverage Manager
Azul Margarita Beach Resort
P.O. Box 34269-80118, Mombasa
Tel: +25472386257
2. Shamim Loise Mwangangi
Human Resource Coordinator
PrideInn Paradise Beach Resort Convectional Centre and Spa
P.O. Box 66969 -00200
Mombasa
Tel: +254729866956
3. Alice Abok
Head of Department
Hospitality and Tourism Technical University of Mombasa
P.O. Box 90420- 80100 Mombasa
Tel: +254707707028
4. Eddy Nyamari
Food and Beverage Manager
CityBlue Creekside Hotel and Suites
Tel : +25433762954
Timeline
Restaurant Supervisor
CityBlue Creekside Hotel And Suites
01.2021 - Current
Internship Student
PrideInn Paradise Beach Resort Convectional Centre
05.2019 - 07.2019
Internship Student
Azul Margarita Beach Resort
07.2018 - 09.2018
Bachelor Of Technology In Hotel And Hospitality Ma - Hotel and Hospitality Management
Technical University of Mombasa
Kenya Certificate of Secondary Education (KCSE -
Uasin Gishu High School
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