Hi, I’m
STANLEY MATHEKA MUIA
Nairobi,Kenya
Summary
A dynamic and results-oriented Hospitality Professional with over 20 years of progressive leadership experience in hotel operations, food and beverage management, and customer service excellence. Recognized for driving operational efficiency, enhancing guest satisfaction, and leading multidisciplinary teams in high-pressure environments. Currently pursuing a Bachelor’s Degree in Hospitality Management at UNICAF University (July 2023 – Ongoing) to further strengthen strategic, operational, and marketing capabilities. My professional goal is to excel as a Customer Service and Hospitality Operations Manager, making constructive contributions through innovation, leadership, and exceptional guest engagement.
Overview
21
years of professional experience
Work History
INTERNATIONAL PEACE SUPPORT TRAINING CENTRE (IPSTC)
Food and Beverage Manager
10.2020 - Current
Job overview
- Oversee full hospitality and catering operations.
- Spearheaded ISO-aligned Food and Beverage SOPs, implemented Food and Beverage Control System reducing waste by 18%, managed procurement and supplier relationships, coordinated high-level diplomatic and military functions, supervised 50+ staff, participated in marketing and branding strategies.
DIVINE HOMES RESORTS
General Manager
08.2020 - 11.2020
Job overview
- Directed daily operations encompassing front office, housekeeping, and F&B services.
- Developed promotional strategies, streamlined financial and operational controls, introduced customer feedback systems to elevate guest satisfaction.
SHADE MANUFACTURERS AND HOTEL LTD
Hotel Manager
01.2015 - 06.2019
Job overview
- Managed entire hotel operation including staff, budgets, and client relations.
- Introduced customer loyalty programs, enhanced food presentation and service flow, played key role in rebranding and repositioning the hotel.
SANDALWOOD HOTELS AND RESORTS
Restaurant Manager
01.2010 - 12.2012
Job overview
- Supervised restaurant operations focusing on quality and guest experience.
- Trained staff, assisted in banquet marketing, managed inventories and food cost control.
PAMPA SAVANNA
Food and Beverage Supervisor
01.2007 - 01.2009
Job overview
- Oversaw restaurant floor operations ensuring service quality and hygiene.
- Coordinated buffet setups, themed nights, private functions, supported F&B Manager in stocktaking and menu planning.
GARDEN HOTEL LIMITED
Food and Beverage Captain
01.2005 - 01.2007
Job overview
- Supervised service team during peak operations and events.
- Ensured coordination between kitchen and service departments.
- Monitored customer satisfaction and handled service recovery.
Education
UNICAF UNIVERSITY
Bachelor of Arts from Hospitality Management
HUMANITARIAN GLOBAL INSTITUTE
Diploma from Nutrition and Dietetics
KENYA UTALII COLLEGE
Certificates from Service Excellence, Strategic Change Management, Food & Beverage Supervision, Bar Keeping Techniques
INTERNATIONAL PEACE SUPPORT TRAINING SCHOOL (IPSTS)
Certificates from Food & Beverage Techniques, Hospitality Supervisory Skills, Gender & Health Awareness, Ethics in Peace Operations, Introduction to UN System
AIR TRAVEL AND TOURS COLLEGE
Diploma from Computer Applications
KYANGULI SECONDARY SCHOOL
Kenya Certificate of Secondary Education (KCSE)
University Overview
GPA: Mean Grade: C
KYANGULI PRIMARY SCHOOL
Kenya Certificate of Primary Education (KCPE)
Skills
- Strategic Hospitality and Marketing Management
- Food and Beverage Cost Control and Budgeting
- Customer Service Excellence and Guest Relations
- Staff Leadership, Training, and Performance Management
- Banqueting, Conferencing, and Event Coordination
- Menu Planning and Product Development
- Marketing and Brand Promotion Strategies
- Quality Assurance and ISO-Based Operational Standards
- Hotel Systems Proficiency (Fidelio, Micros, POS)
- Communication, Negotiation, and Report Writing Skills
Additional Trainings And Certifications
- Customer Service Excellence & Team Leadership
- ISO 9001:2015 Quality Management Principles
- Food Safety and HACCP Awareness
- Marketing and Digital Promotion in Hospitality
Languages
- Kiswahili
- English
- Kiswahili
References
- Mr. Jackson M. Mutua, Senior Lecturer, Multimedia University, +254 101 943 253
- Ms. Elizabeth Wanza, In-Charge, Facilities – International Peace Support Training Centre, +254 722 802 425
Hobbies and Interests
- Swimming and Travelling
- Reading and Researching Hospitality Trends
- Watching Documentaries and Culinary Shows
Attributes
- Self-driven, proactive, and adaptable to change
- Strong analytical and decision-making ability
- Excellent interpersonal and communication skills
- Results-oriented and passionate about customer satisfaction
- Team leader with high integrity and professionalism
Personal Information
- Available: Immediate
- Date of Birth: 02/22/78
- Nationality: Kenyan
- Marital Status: Married
Timeline
Food and Beverage Manager
INTERNATIONAL PEACE SUPPORT TRAINING CENTRE (IPSTC)
10.2020 - Current
General Manager
DIVINE HOMES RESORTS
08.2020 - 11.2020
Hotel Manager
SHADE MANUFACTURERS AND HOTEL LTD
01.2015 - 06.2019
Restaurant Manager
SANDALWOOD HOTELS AND RESORTS
01.2010 - 12.2012
Food and Beverage Supervisor
PAMPA SAVANNA
01.2007 - 01.2009
Food and Beverage Captain
GARDEN HOTEL LIMITED
01.2005 - 01.2007
UNICAF UNIVERSITY
Bachelor of Arts from Hospitality Management
12/2025
HUMANITARIAN GLOBAL INSTITUTE
Diploma from Nutrition and Dietetics
KENYA UTALII COLLEGE
Certificates from Service Excellence, Strategic Change Management, Food & Beverage Supervision, Bar Keeping Techniques
INTERNATIONAL PEACE SUPPORT TRAINING SCHOOL (IPSTS)
Certificates from Food & Beverage Techniques, Hospitality Supervisory Skills, Gender & Health Awareness, Ethics in Peace Operations, Introduction to UN System
AIR TRAVEL AND TOURS COLLEGE
Diploma from Computer Applications
KYANGULI SECONDARY SCHOOL
Kenya Certificate of Secondary Education (KCSE)
KYANGULI PRIMARY SCHOOL
Kenya Certificate of Primary Education (KCPE)